Really speedy delivery, fantastic quality! Even customer service was excellent after realising we had two parts of the same piece and they sent a replacement next day! We are over the moon and would h... See more
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Review summary
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LARGE BLACK CURVED SQUARE ARCHED OVERMANTEL MIRROR. Was as expected from the website. Opens the room and looks stylish with its rounded edges- giving an unexpected feature to a classic shape. Looks g... See more
The console table arrived well-packed, although some of the packaging appears to be plastic foam, which cannot be recycled, as far as I know, so is difficult to get rid of. The table itself is just... See more
The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Home Goods Store
- Mirror Shop
Written by the company
Melody Maison is an interiors business, specialising in furniture, mirrors and home decor. Founded in 2006, Melody Maison is based in Doncaster, South Yorkshire and has a showroom open on weekdays, where you can view products in person or click & collect your order. Melody Maison offer Free Delivery on orders over £100 & 200 Day free returns. Melody Maison's friendly customer service team are available to contact via phone, email or live chat and are available to answer any questions you may have. With 20 years of experience, Melody Maison strives to offer quality products at affordable prices and provide customers the best shopping experience possible.
Melody Maison Limited
Written by the company
- Customer Service is our number 1 priority.
- Our promise to you is to provide the smoothest and most stress-free purchase you have ever experienced over the internet, with fabulous customer service at every step of the way. You only have to read our reviews to realise we treat every customer with the upmost respect that they deserve.
Contact info
Melody Maison, Lords Wood Road, Harworth, DN11 8BZ, Doncaster, United Kingdom
- 01302 741000
- customerservices@melodymaison.co.uk
- www.melodymaison.co.uk
4.6
Excellent
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 48 hours
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Bought 2 beautiful mirrors
Bought 2 beautiful mirrors - quality was excellent and delivery was quick
Can’t fault the products or service ! Thank you & will definitely be buying from MM again
21 July 2026
Beautiful product
Beautiful product. Good communication & delivery driver was excellent he delivered product to my front room without no asking he asked what room did I want it delivered to which I thought was a nice touch. Would highly recommend company and product it’s beautiful
22 July 2026
Fabulous Service
Clear communication from start to finish. I was kept informed about delivery and what and when to expect it. The furniture itself is perfect and lovely. Exactly what I had hoped for. Thank you.
22 July 2026
Beautiful pictures
Beautiful pictures. So pleased with them.
We loved them so much my mum ordered them for herself too.
Delivery was quick.
Easy to order.
22 July 2026
Great Product & Customer Service
Great product, much better quality than I was expecting tbh. There was a cutting issue with one of the pieces and customer service sent out a whole new unit, rather than the individual piece due to them not stocking individual pieces. Above and beyond.
22 July 2026
Amazing furniture & even better customer service!
Amazing furniture and even better customer service.
I received an email from Melody Maison confirming my delivery, I wasn’t going to be home so I corresponded my concerns. Angela Oldfield handled the situation so great, she reassured me she would pass instructions to the delivery team, she put all my worries to rest.
She even requested the delivery team take my 5 piece furniture set up to my door on the second floor so it was easily accessible for me. The delivery team did just that! It was a breeze.
The furniture itself is insanely good quality for a steal of the price. I am so happy with it!
Thank you Angela and the delivery team for making the delivery process so stress free!
22 July 2026
This is a super company to order from
This is a super company to order from. Great communication and fast friendly delivery. Love the choice of furniture and so solid and well made. Highly recommend
10 July 2026
Shocking customer service!!!!!
Shocking customer service!!!!!
I brought two bedside tables in May. One of the tops of the tables all the paint is coming off. The other table is fine.
I have emailed customer service three times in the past two weeks. No response nothing!!!! I feel like I’m being ghosted. Shocking me bad service.
They will take your money, but if there’s an issue, there’s nowhere to go as I said three emails two weeks nothing.
Shame on you for treating customers like this
Never ever ever again!
4 August 2026
Unprompted review
Reply from MelodyMaison
Good Morning. I am sorry to read your review. I can confirm that we have replied to your email and are yet to receive a response from you. We have requested images of the issues that you have reported, if you could send these to us of course we can look into this further for you.
Best Wishes
Emma
The tables I ordered are exquisite-…
The tables I ordered are exquisite- exactly the French shabby chic look I was going for. Well packaged for transit of tables which arrived undamaged. So glad I chose these. I have purchased a good few items from this company now including 2 full size mirrors which were delivered promptly and well packaged up. Would recommend this company no problem.
17 July 2026
Scalloped table.
Excellent quality of build and appearance. Arrived well packaged and promptly. Got the table at a very good price in the sale. Will certainly purchase again from Melody Maison.
13 July 2026
Recently ordered a pretty metal…
Recently ordered a pretty metal butterfly bench for garden. Really delightful. Bonus that it was reduced greatly. Has made a great addition to our courtyard garden. Very pleased. Melody Maison has some really good offers. Thank you.
6 July 2026
Great product
Great product. Look fabulous. Packed really well. Delivered on time. Very pleased
13 July 2026
Excellent mirror products
Excellent mirror products . Delivered promptly by delivery company with no breakages.
Sale prices very good !
13 July 2026
Very poor quality and service
This pink clock that’s all over social media looks nothing like the photo, it’s very poorly made, lots of gaps around the face, uneven paint on the digits and the end of the pendulum has been stuck on crooked. Quality is very poor for the price paid. I’ve sent photos and an email and have had one response asking for photos! I’d be grateful for a response telling me how to get this back to you for a refund. I won’t order anything again.
*Edit, following the response from the seller below, they have not reached out to me for further information at all, this statement is completely untrue.
28 July 2026
Unprompted review
Reply from MelodyMaison
UPdate: Hi I cannot contact you directly as I cannot identify you with an order number. I have sent a request via Trustpilot. Sorry for any confusion. - Thank you for providing the information. As discussed the clock has been collected from you and once we receive it back at our warehouse your refund will be processed. Please accept my apologies for the inconvenience caused.
Thank you
Emma
Good Morning, I am sorry to read your review this morning. So that I can assist you further I have sent a request for further information. I look forward to hearing from you.
Best Wishes
Emma
My order came quickly
My order came quickly. It was as described. All good. However, the space I had hoped to have the mirror was too small. I called the customer services and was given a slot for a DPD collection the next day. All very polite, smooth no problem with refund.
I will go back to the website to find a smaller mirror.
17 July 2026
From start to finish amazing service.
From start to finish amazing service.
Customer service are so helpful and delivery driver was cheerful and helped with the boxes
Furniture is stunning
Will definitely order from them again
17 July 2026
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