Me Group UK Reviews 78

Absolutely top notch customer service.

We had a problem on our photo booth not accepting card payments on a Sunday afternoon.I emailed PhotoMe in the evening and the engineer was out early Monday morning to successfully fix it.
Well done to PhotoMe.
Excellent and prompt service.

Prompt reply from Customer Service.
Money refunded and engineer sent to check the booth

The convenience of the washing/dryers. Close to home. Highly recommend

Really pleased with how my problem was resolved. And promptly too. Immediate response when my passport photo wasn’t accepted, twice. Refund for both. Thank you.

Really helpful in regard with not being able to use my photo for a passport. It was all done by email but very helpful and responsive and able to give advice. I was impressed.

Quick and easy to use the photo machine. Good customer support when I asked about where to find the receipt.

Were very efficient and dealt with my query.

Had an issue with photos taken at a booth, their response and resolution was very fast via their email contact.

Worst, worst company I have ever had dealings with. First the machine broke with a rug in it filled with water. I was told I would have to wait 3 days to retrieve it. The rug was sitting in its own filth! The company told me I would have to wait for an engineer to collect the rug. Engineer came and chucked it out at the petrol station. Tried to call him he shut the phone off. They tried to blame me for the washing machine breaking. I had NOT put any powder in the machine. Collected the rug that had been thrown out sitting in a bag soaking wet still in its filth. There was a white powder on the rug. This white powder was a plastic. Their machine had been clogged with. Put the rug in my machine and my machine broke. £75 later. DO NOT USE!!! Worst company ever. If I could give zero I would.

Reply - my rug did not have latex at the bottom.The drum was filled with it. You stated it was washing powder and now you're stating it's latex. Which is it??? If your engineer knows what happened. The machine was clogged and broken before I used it.

You're reply is manipulative and deceiving to customers and you have come across aggressive showing who you are behind a computer.

I wouldn't believe a word you are saying. You are liars!!!!!

Excellent service and prompt response. Highly recommended. Thank you Me Group.

Helpful advice provided about uploading (and downloading) a digital photo having got my passport photos taken

I took some photos in the booth for a new passport, and tried inputting the digital code. After several attempts, I contacted customer services online. I was not confident that I would receive a quick response. However, the response was almost immediate, and my problem was resolved.

I recently had an issue using a machine when I was charged twice, however it was dealt with so promptly after contacting the Me Group UK without delay and the staff were so helpful and understanding.
Without any delay the duplicate cost was refunded back to me with no hesitation.
I was so pleased with the customer service provided

Currently in dispute with this organisation. I had passport photos taken in a booth that was marketed as Me-Group. The printed photos clearly stated that if there were any issues to contact me-group. The gov.uk website would not accept the photos so I reached out for help as per the details printed in the photos. Me-group then advised they would refund me but on application of this they backtracked saying the post office in which their booth was located owned the machine and that I should request a refund from that post office.
Had it been clearly stated that the post office company was responsible then I would have no issue. However the service I chose was marketed as a me-group service, up to and including their contact details being on the photos taken, with reference to the resolution of any photo issues being to contact me-group. Come on me-group - get to grips with consumer rights and the relevant legislation! Very, very poor.

The contactless payment in the photobooth was not working correctly and kept asking me to present my card or insert my card. This happened 3 times before I received the message that my payment had been successful and that my photo's were being printed. On checking my online banking, I found I had been charged 3 times. I contacted MeGroup customer service straight away who advised I would be refunded £20.

Had a problem with my passport photo as there was too much shine on them, contacted the company and they refunded my money no problem their customer service was spot on, wish other companies were as quick to help you as they were with me

Quick and efficient. You get to talk to a human really quickly.

The person on the end of the phone was helpful and patient with someone who didn’t know what they were doing
Sad thing is that passport office rejected the photo so I have to start again I hope I manage to load it without help

Contacted the customer service regarding a query I had regarding the code in the photos. Got a reply almost instantly with advice as I had used the wrong option. Also asked whether I required a refund. Could not be more impressed with the service I received.