MegaMac have always delivered excellent products on time and as promised 👍 The one and only time there was a problem - a third-party stock issue - they refunded my postage costs *and* delivered next-... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered from MegaMac a few years ago and only recently had an issue with the product I bought. I emailed to see if the issue could be resolved and despite the fault not being covered under warranty,... See more
Company replied
Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Gre... See more
Company replied
I've bought a number of accessories for my Macs from MegaMac, partly because they're the UK stockist for OWC, a company in the USA that make really useful add-ons for the Mac. On one of my first purch... See more
Company replied
Company details
Written by the company
Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.
Contact info
42-46 Princelet Street, E1 5LP, London, United Kingdom
- store@megamac.com
- www.megamac.com
4.8
Excellent
999 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is 3rd time I’ve bought from…
This is 3rd time I’ve bought from MegaMac. Been seemless purchases from start to finish. Will definitely buy from them again.
25 May 2024
Reply from MegaMac
Hi there! Thank you so much for your continued support and for sharing your positive experience!
MegaMac always have really good quality!
MegaMac always have really good quality products for sale. And some very nice premium products that compliment Apple products really well.
11 May 2024
Reply from MegaMac
Dear Neil,
Thank you for your kind words and positive feedback! Your satisfaction means a lot to us, and we appreciate your kind words.
Reply from MegaMac
Thank you for your feedback, Kevin!
Really easy and quick ordering on…
Really easy and quick ordering on website. Item arrived well packaged and quick delivery.
18 April 2024
Reply from MegaMac
Dear Andrew,
Thank you for your feedback! We're glad to hear that you found our website easy to use and that your item arrived quickly and well-packaged.
Excellent service
Excellent service, easy to speak with, delivery on time, great communication, very pleased, thank you 😊
12 April 2024
Reply from MegaMac
Hi there,
Thank you for your wonderful feedback! Your satisfaction means a lot to us, and we appreciate your kind words.
Superb service
Superb service: despatched immediately and delivered before it was expected. Competitive prices. Strongly recommended.
11 April 2024
Reply from MegaMac
Dear Howard,
Thank you for your fantastic feedback! Providing fast and efficient service, along with competitive prices, is something we always strive for. Your recommendation means a lot to us, and we're grateful for your support.
PROPER customer service.
Can’t fault the Megamac team at all. Their Comms are spot on and they got me a product that was on special request from the manufacturer.
Really pleased with the whole process & can’t rate them highly enough. Thanks, all!
10 April 2024
Unprompted review
Reply from MegaMac
Dear Nick,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team works hard to ensure excellent communication and to fulfil special requests whenever possible.
Reply from MegaMac
Dear Matt,
Thank you for your wonderful feedback!
Great company
Great company, was a little concerned to use one I'd not heard of before; but had a really good experience. Ended up returning the product itself, the return was pain free and executed quickly. Only thing I'd say is it would have been good to add tracking to the next day delivery, I was in the blind on where it was. Would use MegaMac again, they are good.
23 March 2024
Reply from MegaMac
Dear Callam,
Thank you for giving us a chance and for sharing your positive experience! We're glad to have earned your trust, and we're thrilled that your return process was smooth and efficient. Your feedback regarding tracking for next-day delivery is duly noted, and we'll work on improving that aspect of our service.
Excellent Service:
Excellent Service:
Kept informed on new releases by email. Item was ordered, dispatched and received within 3 days.
Highly recommended.
30 March 2024
Reply from MegaMac
Dear Kevin,
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with us.
Ordering was easy
Ordering was easy, dispatched quickly. Was supposed to arrive yesterday, didn’t. Megamac were good, Royal Mail failed.
28 March 2024
Reply from MegaMac
Dear Shaun,
Thank you for your positive feedback regarding the ease of ordering and the quick dispatch. We're sorry to hear that your order didn't arrive as expected. While we strive to ensure timely delivery, we understand that external factors like courier services can sometimes cause delays. We appreciate your understanding.
Selling items not in stock
They don't have items in stock. When you pay, they order it from a "manufacturer", it then gets to them in 2 years or so, then they send it to you on their priority delivery. Here is the full email the sent once I placed the order:
Thank you for shopping at MegaMac!
We sincerely appreciate your purchase and want to keep you in the loop regarding your order.
We would like to kindly inform you that one or more items in your order are available with our supplier and will be heading your way as soon as possible.
Our system has just automagically informed the manufacturer to add the items to our next stock shipment; stock will be en-route to our warehouse soon and once it arrives, our operations team will swiftly proceed to fulfil your order.
Please note, if you have chosen Express Shipping, this is only applied once the item arrives at our warehouse and is shipped to you.
We hope that your experience with MegaMac has been positive. If there's anything you'd like assistance with, please feel free to reach out. We're here to help!
Thank you for choosing MegaMac.
p.s. Didn’t realise you placed an order that includes an item that is available with our supplier? Get in touch and we’ll figure it all out.
20 March 2024
Unprompted review
Reply from MegaMac
Dear Denis,
Thank you for your feedback. Once again, we apologise for any inconvenience you've experienced.
Many of the OWC units are built-to-order, which can lead to longer wait times. We offer the option to place backorders/special orders to ensure our customers can access a wide range of products, even if it means a slight delay.
We have recently implemented pulsing buttons on our website indicating if an item is "in stock", "low stock", or a "special order" to provide clearer information before placing an order. We hope this will help create a smoother customer experience.
Best regards,
Aziza
Great Customer service
19 March 2024
Unprompted review
Reply from MegaMac
We're glad you had a great experience with our customer service.
Great item
Great item, at a lower price than anyware else. Good coms, arrived next day. Perfect
24 February 2024
Reply from MegaMac
Dear Andrew,
Thank you so much for taking the time to leave us such a positive review! We highly appreciate it.
Regards,
MegaMac
As always, the best customer service
As always, the best customer service available! I had some technical questions which were answered quickly and accurately helping me make my decision on a recent purchase. This was followed up by regular updates on delivery (it was a back order item), and finally a thank you! Aziza was the person I dealt with and I will be personally asking for her evertime I deal with Megamac again. Outstanding, polite, friendly and expert! Thank you.
7 February 2024
Unprompted review
Reply from MegaMac
Dear Jonathan,
Thank you very much for your kind words! We're delighted to hear that we provided you with excellent customer service and assisted you with your technical questions effectively. We truly value your satisfaction and are thrilled to know that you had a positive experience with us.
Warmest Regards,
MegaMac
Delightfully professional on every count
I couldn't be more pleased and more impressed: the equipment was just what I wanted, the price excellent, and it arrived in double-quick time. But perhaps even more impressive was MegaMac's service when I realised a couple of months later that I needed a proper invoice for our records: a lovely reply and the invoice arrived within a minute of sending the email! Their recordkeeping must be impeccable; their customer service most certainly is. I look forward to dealing with them again.
5 February 2024
Unprompted review
Reply from MegaMac
Dear Robyn,
Wow! We are absolutely thrilled to receive your glowing review. Thank you so much for taking the time to share your feedback with us. Our team greatly appreciate it!
I am very pleased with the service I received from MegaMac
I am very pleased with the service I received from MegaMac. I ordered an OWC Mercury Pro enclosure for my ASUS Blu-ray drive. It was delivered quickly, was easy to assemble, and looks great next to my Mac. Thank you very much.
19 January 2024
Unprompted review
Reply from MegaMac
Dear Richard,
Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that you are pleased with the service you received from our team.
Professional and courteous
Professional and courteous, item despatched quickly and arrived as described. Will likely use again.
6 January 2024
Reply from MegaMac
Dear Mark,
Thank you for taking the time to share your positive experience with us. We're happy to hear that you found our service professional and courteous.
Hope to hear from you soon!
Great customer experience!
Have used megamac a few times for nomad items. They always ship really fast and pack the items really well. Can’t fault them at all!
30 December 2023
Reply from MegaMac
Dear Jonathan,
Thank you for being a loyal customer and for taking the time to share your positive experiences with Megamac. We're happy to hear that you've used our services multiple times for Nomad items. We greatly appreciate it!
The watch strap is beautifully made and…
The Nomad watch strap is beautifully made and fits securely to my Apple Ultra watch. I wanted this strap to give my watch a more formal look.
I placed my order online before 2pm on Wednesday and it was delivered the next day…fantastic service in the run up to Christmas.
Overall very pleased with my purchase and will order from MegaMac again.
20 December 2023
Reply from MegaMac
Hi there,
We greatly appreciate your kind words and are so happy to hear that the Nomad watch strap has met your expectations. It's fantastic to know that the strap has given your watch the more formal look you desired.
Many thanks from MegaMac.
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