Meeting Point International Reviews 43

Avoid using this company.
I am surprised by the service/tour that they offered from Hammamet to Tunis and back.
I wanted to change the date and the tour representative Mr Walid said no, and wanted me to pay a day in advance for the trip. I said, I would pay on the departure date, but he did not agree.
Then another guest from the hotel had done the same tour earlier and said the lunch was pathetic. I did discover the same and so did many on the bus. They should have laid out a buffet instead of serving very small portions of food, and the chicken was as hard as anything. Drinks had to be purchased from water onwards.
At Carthage, I noticed another tour guide going along with the guest to explain whatever he knew, but our guide left us alone to explore. When I asked him why he did not come with us, he said every guide works differently.
Now for the cost – Mr Walid had sent me a text stating the cost to be 180 TD. On the form of the guide was written 185 TD. When I asked why this difference, he said, I don’t know, this is what I have been given and that’s it. He did not want to budge. I showed him the text message from Walid. Finally, when I got off the bus at the end of the tour, he handed me 5TD. It’s not a question of such a paltry amount but shows how you behave with customers.
I am going to Sharm el Sheikh on Tuesday. Have booked a tour to Cairo (almost 8 hr journey one way) visiting Cairo, the Factory of Papyrus, the Museum of Egyptian Antiquities, Pyramids and the Sphinx of Gaza, lunch included all fees and taxes – total cost USD 70.28 – i.e., TD 218. For TD 38 extra, they are driving us 500 km plus each way compared to your 50 km – I feel, yours was a total waste and overcharged for the service provided.

Booked the Royal Desert Safari experience. We were told that we would get quad biking as well as sandboarding with the experience.

We were taken to a place where we were told we would need to pay extra for the quad biking. We were not asked prior to arriving if we wanted to, so instead wasted an hour of our day sitting around.

When we went dune bashing we seen other tourists out and were given sandboards- we were not.

When we arrived to eat our driver told us that his is where we get our dinner, camel ride, see the shows and Hana.

We thought maybe sandboarding must be elsewhere after dinner. We had to make assumptions due to not being given any information during the travel.

We were dropped back to our hotel after 9pm- we were told we would be back at 8pm so we missed out on other plans we had made due to returning late.
I asked the driver what happened to the sandboarding and he said it was where we ate. He made no mention of the sandboarding to us where we ate and then put the blame on us for missing out.

The lady at the Pullman counter told us it isn’t even included so we were given lots of incorrect information.

During our travels the driver was on his phone much of the time driving, except for the dune bashing. He was scrolling through his phone, looking at his pictures, listening to voice texts and sending voice texts.

We are incredibly frustrated that we were not given what we were told we were paying for.

Looking at the brochure, the experience that more corresponds with what we got is the Dune Dinner Safari which is 365 AED. We paid 495 AED. I asked for the difference to be refunded. They didn’t even acknowledge that in their first response and then no response after my second email to them.

Don't go on a Meeting Point arranged tour to Tunis, Sidi Bou Said and Carthage, Tunisia
March 2024
Disappointed doesn't even cover it. It took an hour and quarter to pick up passengers from hotels around Hammamet, not helped by forgetting some and having to turn back. We specifically booked an ‘English’ tour but the majority of it was in French. The guide took us to places where he was obviously on commission, such as a business making perfumed oils, costing 30 Dinars a bottle, which could be bought nearby for 10.
The much-anticipated visit to Carthage was barely half an hour with the guide telling us that, apart from the Antonine baths, there was nothing here. But, of course, a visit to a cosmetics business on the way back had to be fitted in - presumably friends.
Taking a private taxi the following day around the remaining seven historic Carthage sites, revealed just how much there was to see – and how much we had been denied, given it was sold to us as primarily a trip to Carthage.
Very cleverly, the rep from Meeting Point targeted us early on our first morning before we had chance to scope options. He only visited this once throughout our stay with the sole intention of mis-selling us an expensive trip to Carthage. Never ever again, especially when there are other operators and taxi firms who presumably provide good alternatives. Our alternative was excellent. Shame on you Meeting Point. It was as awful as it was expensive.

If I could give zero I would but one is the lowest score. We booked with MUSTAFA at the LYKIA hotel.
Friendly man when you book trips - but the trips are a con. Absolute shambles. Taken places we didn’t know were included. I mean - who wants to go to a silver jewellery warehouse and be made to feel obligated and intimidated to buy something when you’ve booked a trip to see a waterfall?? All the stops conveniently had sales men waiting to make you feel uncomfortable to buy something from them. They’re all in on it.
We were told a taxi would pick us up at 6 pm, but we waited for over an hour in the rain! We booked two trips - one was a shambles. We were told Food included but it was awful - wouldn’t feed a dog it so had to buy one portion of chips and two drinks for £20! And as for wasting time at unnecessary stops - we only had an hour at the bazaar !
Second trip - didn’t happen - the bus was late - so our trip would have been shortened.
Mustfa was rude and arrogant. Called my partner and I crazy. Refused to take calls. Screamed at us on the phone and kept hanging up.
Had to get his boss and customer services to help us - initially told no refund - then told 80% and after many phone calls told 100% refund but we are yet to receive it.
If you save up hard money all year for a holiday - don’t use this company. They’re you’re best friend when booking but will wiggle out if it and become an enemy and hang up and speak Turkish and act like they don’t know English - yet perfect when booking !!
Avoid at all costs !

From the moment we were about to go through security at Hurghada Airport and our first contact with someone from Meeting Point our experience has been first class.
We were driven from the airport in a taxi, already waiting for us to our hotel in Makadi Bay as non of the other passengers on our flight were going to the same destination. Our contact 'Ramy' was spot on and helped us with several requests.
Our transfers from the hotel to our cruise boat berthed in Luxor was on time and the staff were fantastic with our luggage. Amazingly, as we were the only English speaking couple on our boat the excursion package we booked was escorted by our own personal guide. Mahmoud Abdel-Basset was the most charming man and the most brilliantly knowledgable person to escort us. We also booked further excursions through him and on our last action packed day in Luxor, we had an early morning balloon trip which was amazing, visited the temples of Luxor and Karnak and had a horse and carriage trip through Luxor. Ending, what was a spectacular holiday. Mahmoud was waiting for us at every port when we arrived and on one occasion spent the night on board with us. Meeting point are very lucky to have him on their team.

Turkey. Meeting Point rep at Labranda Mares Hotel.
We explained to him that we wanted to go on a boat trip that we had looked at which was the Mega Diana. We explained that the four of us wanted a relaxing day laying on sunbeds whilst visiting the swim stops etc. He told us NOT to use the mega Diana as it was really bad now and that he knew of a much better boat. He insisted that the boat would be great for me as I’m in a wheelchair and have mobility issues. He also advised that they offer a vegetarian lunch option and asked if omelette was ok. I said that would be fine.
So, after being told to meet at 9am for this £35 each all inclusive boat trip, he then moved the time to 9.15.
Ok, we thought no big problem.
We get to what looks like one of the oldest boats on the marina, MonteCarlo.
Being later meant that people had already bagged the best loungers but not only that, there was no way that I would have been able to climb the old steep stairs to get to the sun loungers. Our friends went upstairs and managed to find two loungers left which were together and not broken.
Myself and my husband stayed downstairs and had to sit in the shaded picnic table area for the day. The wooden benches have a lip which digs into your legs and have a plastic cushion. There was no vegetarian option, they just give you more of the salad and pasta. Both sadly were not nice at all. And you get a chunk of dry bread.
We asked for rum and coke, no rum.
Asked for whiskey and coke, no whiskey. Asked for gin and tonic, no tonic!
You can have chips at extra cost and ice creams at extra cost.
The actual staff on the boat are nice and it’s not their fault that we were completely mis-sold a boat trip that was neither appropriate or that good!
So please do your own research on the trips and not get fooled into parting with your cash for a complete lemon just because the rep gets commission!
We have spoken to the rep, obviously once they have your money they don’t really care but we shall be taking it further. The day was a complete let down.
Update: still waiting to see the Manager of meeting point to discuss issues as we keep being fobbed off!!

Meeting point izmir.
We booked our transfers through these. When we arrived at 7pm we was told that our bus would leave by 8pm instead it left at 9pm and we didn't get to our hotel until 10.30pm. Then the day before we came back we had to chase them up for the time of our return transfer. After numerous emails back and forth. Which you don't want to be doing on your last day of ur holidays. They sent a confirmation email that we was to be picked up at 7am. The transfer didn't turn up and after waiting for 25mins and numerous calls to a phone number that just kept ringing.we had to get a taxi and incur further expenses. Stay away from this company They are un professional and don't care about their customers.

- Booked tours were more expensive than the price other particiants paid for the same tour..
- We booked an English tour, but then there were so many Russian participants from other hotels that the most part of the our was in Russian..
- We booked a tour where a boat trip was included. We got the information on the tour that the trip will not take place. But we didn't get back the money back for this. After long complaining we got back 5 EUR per person.. we were so angry

Unfortunately there is no option for no stars otherwise I would have given it. I had booked a hotel through travel republic with Meeting Point you travel being the agents that were paid for the booking. It was a non refundable hotel when I booked so I therefore shoulder some of the responsibility. I booked the hotel and realised immediately that it was the wrong hotel I had booked as I have a mobility problem and this hotel was too far out of town. I immediately contacted Travel Republic who advised me they would contact their agent who was meeting point and explain situation. I have just finished chemo for cancer and this was going to be our holiday to celebrate. I was unable to contact agent myself but explained all this to Travel republic agent. They came back telling me that they had discussed it with Meeting Point and they said they would be unable to refund holiday or change hotel. They said I could cancel the booking but there would be no guarantee that I would get anything back. This company seems to be out to get all the money they can get from customers with no regard to making an enjoyable holiday for customers who save hard for a really deserving holiday. I realise this was non refundable when I booked it but they were not going to change it to a different hotel even though it was only 30 minutes from I had booked.

Bad company. Our snorkeling trip was moved to another day but we already had something else planned. We were told we would get our money back. you are simply kept on a leash and e-mails to the head office are not responded to. I'm not even concerned about the 88 euros, but more about the idea that you are being screwed. DO NOT BOOK EXCURSIONS HERE!!!

WORST COMPANY TO EVER EXIST.
We went on an excursion ended up in a bus crash where everyone was injured. Offered no medical care. Was told 6 weeks ago we would have a refund for the other trips we had planned since we were too injured to go. But here we are 6 weeks later still waiting for a £990 refund. DO NOT BOOK WITH THIS AWFUL SCAM COMPANY.

We were forced to use Meeting Point, Morocco and sadly, feel that we have to warn people about our bad experience. Although our hotel tour operator was very pleasant and friendly, he insisted on sending us, an English speaking couple, with a bunch of French speaking tourists, even though there was a group of English speaking guests leaving from the same hotel, White Beach Resort, on the same tour to Agadir. It was unfair to us as the guide spoke 95% French so we missed out on a lot of information, and it was unfair to the rest of the group to have just two non-French speakers. Our tour representative, Lahlen, refused to offer us a refund, or even an apology. Please be aware of this.

Collect € 700, but do not give anything in return.
Booked an excursion during a holiday that we were unable to use because the driver and we did not meet. FTI has decided (despite the camera images of the hotel demonstrating that we have complied with the requested information) not to refund our €700 or to come up with another suitable solution.

No excursion and €700 poorer.

My trip was contracted out to this company by my travel agent. I was not advised of this. On arrival in Egypt no meet and greet could be found amongst the many waiting. There was no card with my name on and I was starting to panic as I was a solo traveler. The many meet and greet men shouted amongst themselves and eventually managed to track down the person meant to meet me (many thanks to easyJet holiday rep). Meeting point rep had no cards with names and was not standing with the others. I met another male solo traveler when I eventually got on the transfer mini bus who had had the same experience and was also quite shaken.

I got my requested room upgrade at my hotel which I had booked and paid for. I did not however get it on my Nile cruise. The boat advertised was changed the day before to an inferior one and I was placed in a standard cabin next to reception where people on excursions gathered noisily any time from 2am. To say sleep was interrupted was an understatement! I complained at reception but to no avail.

My advice as to travelling with this company is pay that little extra to travel with a reputable company who do not contract out, offer better customer services and are there to help if you have a problem. My email to this company requesting a refund for the cabin upgrade I didn't get has been ignored.

The guide we had in Egypt for the hotel week was M Eltokhy. He was helpful from start to finish. He was always contactable on What's app and booked all the trips we required and was never pushy. The best thing he did was liaise with our Hotel when they were being intransigent. He spoke good English but which was very helpful. The second week we had Ernest on the boat. He was always helpful and approachable he had excellent knowledge which made any trips we booked very interesting. Especially at Kom Ombo temple and when visiting the Nubian Village and on the boat trip there.

You don’t forget about your customers! We booked a snorkelling trip with Meeting Point Egypt. After coming back ashore there was no transport back to the hotel! Fortunately the people from the boat were so friendly to discuss this (in Arabic) with the sales person in charge. We still have to wait a while for transport.

This is for "meeting point" in The Gambia.
This company (meeting point) is employed by FTI Germany as a local partner/tour-operator, and sincerely should not be permitted to operate with/for tourists.
You feel from the start that they are there for the money and nothing more. Their onsite representative at our "LABRANDA Coral Beach Resort" was from the beginning a bit condescendante when asked questions and soon to be discovered knowing almost nothing of its working environment and/or just not wanting to answer questions. That said when it came to sell you a local trip then he was all there for you!
We also had a round guided trip in Gambia/Sénégal organised by them.
Again, slackness and lack of communication, arrogance and serious deficiency in planification skills on the part of the
tour-"guides".
Think twice before planning a trip that involves this "meeting point" company. They might be good in other countries but in the Gambia it was close to a disaster!