Darrell F was very helpful in assisting me with navigating the many choices for sit to stand lifts available. I purchased the Protekt STS500 compact Sit-to-Stand lift. It was delivered within a week... See more
Company replied
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Review summary
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this is our 2nd shopping order, wished I have seen the white glove delivery option for the bed so could been brought in house and set up...... Now im in wait of returned call to have a installer serv... See more
Company replied
Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more
Company replied
Daniel took my call originally and he was very helpful and answered all of my questions. When I placed my order today I asked for him since he had place my quote and he was able to complete my order p... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Equipment Supplier
- Motor Scooter Dealer
- Wheelchair Store
Written by the company
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Written by the company
Contact info
10780 Reading Road, 45241, Cincinnati, United States
- 888-260-4430
- helpdesk@medmart.com
- www.medmartonline.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Usually
Usually, when I make a purchase, a receipt is sent as well as a tracking number. Sometimes it shows up with email and sometimes it shows up with junk mail. It is important to send a receipt to a person and to send a tracking number.
15 July 2026
Reply from Med Mart
These steps are part of our typical protocol. If you did not receive this correspondence, we apologize for any inconvenience.
Beware of restocking fees
The ordering process and delivery were very efficient. However, I recently contacted Med Mart that the intended customer for the bed rail took a turn for the worse and that I needed to return the Unopened box that I only received last week. They told me that there was a 25% restocking fee, which is outrageous. I understand that I should be responsible for the shipping fee, but a restocking fee of that magnitude is very poor Customer Service. The agent was not able to give me the return address at the point of contact and said she would get back to me. I don’t understand that either. So much for their Hassle Free Returns that they advertise.
19 July 2026
Unprompted review
Reply from Med Mart
We are sorry you are dissatisfied with our return policy. As an ecommerce company we are transparent about the protocol on the website.
Approximately 4:15 PM
From the time you're telephone associate answered my call. I already knew by her charming hello and pleasant voice, I was in for a GREAT experience!The lady had a great skill and understanding of their product line. I had been a bit ill and didn't check my emails out until this afternoon, and I missed an offer of 12% off any purchase by midnight last evening. We inquired if this offer still may be applied to my purchase. Within seconds, she checked and responded that Med Mart would still approve the offering that saved an ill retired senior a nice break on my total. Not any of the other companies I looked at offered that. Their prices were much higher than Med Mart's and high shipping prices, with the quickest delivery in 7-10 business days. Med Mart prices were much lower (for the same exact barriatric matress), with FREE shipping and a 3 day delivery from the time I ordered it today. This company has no equal in the business. I was truly blessed to find a family-owned business like this where customer comes before profit. It's no surprise they're a Better Business Bureau and customer rating of 5*****. If any customer deals with this company, I'm sure you'll never be disappointed. And even at my older age, it's still nice to get a big surprise now and then, and today was that day for me. Med Mart, thank you for a great experience!
20 July 2026
Reply from Med Mart
Thank you for this wonderful feedback, we truly appreciate your business and your review. Please let us know if we can be of further assistance.
Stacey was efficient and helped me…
Stacey was efficient and helped me place my order very easily.
20 July 2026
Reply from Med Mart
Thank you for your positive feedback on Stacey! Please let us know if we can be of further assistance.
Product was available
Product was available. Shipping was fast. There were no complications with my order. I love our lifts!
9 July 2026
Reply from Med Mart
Thank you for sharing your positive experience, we are so glad we could help!
Customer Service
Stacey was very nice to speak with and helpful on both of my orders. Stacey also has a very nice voice.
Warmest Regards,
Robert
20 July 2026
Reply from Med Mart
We truly appreciate your review and business! Please let us know if we can be of assistance in the future.
It was a success
Hi, I’ve been with no bed sores for 28 years I was looking low pressure mattress that I can sit up straight watch TV or I’m getting ready to eat Stacy was a big help to me and my wife thank you guys for helping out
20 July 2026
Reply from Med Mart
Thank you for your positive feedback on your purchasing experience. We truly appreciate your review and business.
Ordered on the 14th and now the20th and…
Ordered on the 14th and now the20th and package is still not here ,, Have no clue where it is ,, It is now the 20th and has not been delivered
14 July 2026
Reply from Med Mart
I am sorry for any inconvenience, but our records show this was ordered on 7/14, shipped on the 17th and was delivered on 7/22. Please let us know if you need further assistance.
Reply from Med Mart
Thank you for your feedback! We truly appreciate your business and review!
You have not delivered or set up the…
You have not delivered or set up the product as promised when paid in full. I have called and was told someone would contact me. Nobody did.
24 June 2026
Reply from Med Mart
We apologize this has not been delivered. The product is with the white glove agent. They have been attempting to reach you to set this appointment up, please return their calls to get this scheduled.
I got the correct replacement part.
9 July 2026
Reply from Med Mart
Wonderful-we are so glad we could get this out promptly. Thank you for your review!
Great Service
Customer service and sales representatives answered all my questions and guided me through purchasing process seamlessly.
18 July 2026
Reply from Med Mart
Thank you for the positive feedback, we truly appreciate it!
Bed never arrived. Ordered 6/6/26
Bed never arrived, and no follow up. Trying to contact Sean Lorenz , salesperson. Med Mart number has no information about my order. Disappointed!
Mary Ann Chai
301 367-8146
18 July 2026
Unprompted review
Reply from Med Mart
Thank you for reaching out, we will make sure Sean knows you are trying to reach him. Thank you for your patience.
Reply from Med Mart
Thank you! Please let us know if we can be of further assistance.
RUN don't walk away from this company!
If I could leave 0 stars it still wouldn't reflect how awful this company is. 3 months of hell and I'm still sitting here with 12K in merchandise and nothing but the run around and the worst customer service I've ever encountered in my 65 years. I regret dealing with them deep down in my soul. I could kick myself for not reading the BB reviews. I honestly don't know how these people sleep at night. WORST EQUIPMENT COMPANY EVER!!!!!!?
14 May 2026
Unprompted review
Reply from Med Mart
Hi there, Brenda- I apologize it's taken a little time to respond here as I had to take some time off work but I'm personally familiar with the issues for your order so I wanted to be the one that replied here.
First and foremost, we strive to be sure every order goes as smoothly as possible, until it doesn't, and then we step in and problem solve as quickly as possible. I know your order had some hiccups and for the most part, they were out of our control due to property policies that are set where you reside.
The chair that was ordered with Kristan was delivered smoothly and in a timely fashion however once delivered, you learned they wouldn't allow you to use it there and attempted to return it without any of the manufactures return charges. We tried to advocate for you on that, and the policy was in place. The second half of your order had a few delays that we kept in touch about and then when our service team attempted the set up delivery services, your property wouldn't allow them to enter to provide that service for you.
I will say, I've been with Med Mart nearly 15 years and we've sold hospital beds and equipment to people from Maine to New Mexico and Hawaii and those policies you were dealing with, are not typical for us or we would have circumvented a solution by now and given you the heads up. We do our best to not cause issues and when foreseen, prevent them.
Personally, I am so very sorry for everything you experienced in this process, and I hope nothing like this ever happens to myself or a loved one and we as a company will start asking more questions to our customers that may be in a similar situation. Professionally, although will be within strict limits, we're here to help in the future where we can.
Kind regards.
Reply from Med Mart
We pride ourselves in our customer service, thank you for taking the time to let us know you had a positive experience. We truly appreciate it!
Darrell was very product knowledgeable
Darrell was very product knowledgeable. He was patient in answering all my questions.
Excellent experience.
14 July 2026
Reply from Med Mart
Wonderful-we are so glad Darrell was able to help. Please let us know if we can be of further assistance.
Very thorough customer service and…
Very thorough customer service and interaction. Love the unit! I have a lot to do modify the chair for my use and steering it is definitely a challenge after 5 1/2 years riding a scooter but practice will make perfect I am confident!!
29 June 2026
Reply from Med Mart
We are so glad you love your chair! Good luck getting familiarized with it, please let us know if we can be of further assistance.
Thanks to Laurie at Med Mart Evendale
Thanks to Laurie at Med Mart Evendale! She was very knowledgeable about the products and helped my parents but a wheelchair. Much appreciated!
14 July 2026
Unprompted review
Reply from Med Mart
Thank you for your positive feedback! We are so glad Laurie was able to help your parents find what they needed.
Company is great but product is slow…
Company is great but product is slow on high-speed to me but company is awesome and send product out right away
22 June 2026
Reply from Med Mart
Thank you for your feedback on our team! Although we wish you just as pleased with the product. Please let us know if we can be of further assistance.
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