MediaMarkt Reviews 

Just bought a new iPhone 17 from MediaMarkt Gandia and the service and friendliness of the entire experience was excellent.

I purchased a TV through their website, trusting the Media Markt brand. What they don’t make clear is that many listings on their site are sold by third-party vendors, and the moment something goes wrong, Media Markt completely washes their hands of it and tells you to deal with the seller directly.

Their response to my formal complaint was essentially: ‘not our problem.’ Yet it is their website, their brand, and they are the ones collecting the money. They take the profit but accept zero responsibility when a seller breaches consumer rights.

After weeks of back-and-forth, no delivery, and nearly €1,000 retained without refund, Media Markt offered no help whatsoever. No intervention, no escalation, no resolution.

La atencion personal disponibilidad de productos, y espacios claros y despejadis.

Ordered fitbit air on 19.5.2026. To this day it was not shipped. Going back and forth through emails and they won’t send my package. Useless support team, scam company holding my money hostage.

Good shopping experience. The moka pot was exactly as described, delivered on time, and works perfectly. Thank you! ☕️

I was visiting Barcelona from the U.S. and need a new iPhone. The staff was very knowledgeable and trustworthy and I was able to purchase everything I needed in one visit, including adding a privacy screen to the iPhone and also completing the paperwork to request my VAT Tax Refund. Through my interactions with the team onsite, I really trusted making this costly purchase at MediaMarkt.

If I could give them zero then I would. Their in store service is terrible and their after sales service is non existent. I do not want to list my litany of complaints against Media Markt, suffice it to say that I do not understand how Apple can continue to work with such an awful company.

I bought a washing machine, paid extra for delivery and adjusting, what they did was they called on Monday from the gate, so it was a miracle I was at home, no previous announcement. Also they put the machine up quickly but left it unbalanced so when I started to use it, there was 1,5cm inequality. Needless to say, its very damaging to the device and also no guarantee coveres the damages happened due to this. Also contacted the guys immediately after, thinking they just forgot, described the problem in spanish, all they answered was "Hola" and nothing more. Compré una lavadora, pagué un extra por la entrega y el ajuste. El lunes me llamaron desde la puerta, así que fue un milagro que estuviera en casa, sin avisarme con antelación. Además, la instalaron rápidamente, pero la dejaron desnivelada, así que cuando empecé a usarla, tenía una diferencia de 1,5 cm. Como es lógico, esto daña mucho el aparato y, además, la garantía no cubre los daños ocasionados. Me puse en contacto con ellos inmediatamente después, pensando que se les había olvidado, les expliqué el problema en español, pero solo me respondieron con un "Hola" y nada más.

Easy to Navigate website.
Competitive pricing
Speedy delivery

Great store. Staff helpful, offered discount for sign up and previously price matched another product.

Very disappointed with the company's overall service and disrespect for the customers!
When purchasing a TV I have asked the staff member to open the box and check if everything is ok, I was told not to worry and if it is not working just to bring it back. When I brought it home, the screen was broken and when I tried to replace it in the store the next day, I was told it is my own fault and there is no way that the company is responsible for the breakage?!!!
Staff at the customer service are instructed to wear you down with endless procedures, complicated paperwork and avoiding any responsibility.
In case of a claim, you are redirected to insurance company Square Trade (owned by Media Markt) and regardless of your valid active policy covering any accidental damage they just reject your claim and block you from any further actions, because you can't use your contact details twice or submit a claim?!!!

Good .. very good experience

Purchase was easy although the website didn't recognise my address so I added it manually.

The delivery driver was great and followed the instructions to the letter for a seamless delivery.

Muchas gracias

I purchased a projector from MediaMarkt at the Campanar showroom in Valencia. Unfortunately, the product had an internal defect that was clearly not caused by me. The projector was still under warranty, but the staff refused to properly inspect or accept the issue.
Instead of providing customer support or a fair solution, they asked me to pay €121 for repairs, which I believe was completely unfair for a product that already had an internal fault. The customer service experience was extremely disappointing. The staff and manager handled the situation in an unprofessional manner and showed no interest in resolving the problem.
There was also no proper way to submit a complaint or provide feedback to higher authorities, which made the experience even more frustrating. Due to the poor treatment and lack of support, I finally left the projector at their counter.
This is the second bad experience I have had with MediaMarkt, and I am very dissatisfied with their after-sales service and customer handling.

Ordered a dishwasher after a telephone call saying come and collect which I did no dishwasher available wots their problem

Excellent service, good product and good prices.