MediaMarkt Reviews 

Jenny helped me to find what I want without much trouble

We bouth Alpha dishwaser. it came broken, after 3 weeks we got the new one which was working for a few feeks and it broke. the same error E3- the water doesnt heat. I`ve contacted Media Markt twice, spoke to David and Eliz, they say the case is being forwad to a spacial department and someone will contact us. No responce. Tried to cantact Alpha too. contact only through whatsup, no response. We strongly dont recomend buying in Media Markt they dont take customers seriously. Also we never got an invoice for a purchase in spite i have asked for it.

The person who helped me was extremely helpful and professional

Price tags are a scarce option in the shop, and the few ones do not match the computer content, which is finally override by salesman mood of the day

Good company with good service

Do not buy hard drives there, they arrived in a box with insufficient padding, meaning they move around during all the delivery phase, increasing the risk if arrives damaged.

Good selection of item, but bad service..
Staff standing next to you without offering to help.

Waiting 16 minutes in line with 3 people behind the counter, still number 33...

Items still in boxes, and not possible to look at.
Very little information about the products, meaning you need more staff, or start being more informative....

And shops complain about people buying at Amazon...
And when we decide to support the store, we are gettting, I would say bad service, but I guess, we can't complain about something that is not there...

You employees people with no knowledge, that doesn't care at all, just to take money..
If you staff is not trained salepersons, there is no need to go to you shop, we can shop online..

The advertisement in Amazon is more informative, they ship to next day, you can not even ship in 4 days, inside Spain??

Ordered stuff online to pick up in the shop, your staff, looked like they could decide if they would get up from the chair, even we were the only once there, 6 people behind the cashier area, and it takes 5 minutes before someone cares..
And you didn't even have the product before next week, even the website stated, pick up in 2 hours..
I could have got it quicker from Amazon, and cheaper, I just decided to spend the extra 75 euro to get it today....
Only to be told that the PC was not in the shop before monday, even we had an email saying it was ready to pick up.. WTF..

You need to employ SALES people, that have actually knowledge aboute the products, that can read the customers, and ask the right questions, so they can sell up..
What you have now does now work, no upsale, no knowledge...
And still so full of themself, it discusting...

We would have bought a Samsung S26 ultra 1Tb, and a Samsung watch ultra, as an impulse... The guy from Samsung was really helpful, quickly found out what there was availible in the shop, but couldn't sell us the stuff, after 10 min more waiting (now nearly 20 min, and the display still showed nr. 33, so we left...

I had a very disappointing experience at MediaMarkt La Zenia.

I ordered a Samsung washing machine and was told I could collect it on the 17th after 7:00 PM. On the morning of the 17th, I received a phone call saying the collection had been postponed until the 18th. That was inconvenient, but I accepted it.

When I arrived at the store, I was told the washing machine was damaged. First it was only a dent, then I was told the display was also damaged. Since my exact model was no longer available, I asked if I could buy the display model instead.

The salesperson, Gaston, and later the manager kept giving me different explanations. I suggested taking the missing cover from the damaged machine and putting it on the display model. First I was told this was impossible because the damaged machine would be destroyed. A few minutes later I was told it was impossible because the damaged machine was no longer there. The explanations kept changing, and it felt like nobody wanted to find a real solution.

I even offered to buy the display model without any discount, but they still refused because of the missing cover. The only option they gave me was to order another model that would arrive on Wednesday. That was useless to me because I was flying back to the Netherlands on Tuesday morning.

A refund does not solve the problem when you specifically bought a product because you needed it before leaving the country. I expected much better customer service and much more effort to solve the situation.

Very disappointing experience. I will not be shopping at this store again.

Perfecto, rapido y qualitat

Idiot firm! Sending packets to random places for pick up but don’t send me info about where!

An electronics store offering quality technological products and staffed by friendly, experienced personnel.

It’s the worst electronic goods chain in the Spain, especially in Andalusia. They don’t support the level of service at all. Just have a look at reviews of their shops in Malaga, for example, and you will see that management shouldn’t be fired, they should be thrown away at the street right now!
I was going to buy IPhone in Vélez-Malaga and just went with nothing. They don’t attend clients. They just trying to avoid any contact and you are basically need to chase employees. It’s like nightmare, because the managers are trying to explain why it doesn’t work instead of leave everything and start selling. They support that terrible level of attention…

Price is low; quality is high

It took 8 days to deliver my product where it was supposed be delivered on next day and the customer care experience was awful..no one was able to give any updates and this is second time experiencing this problem

Atencion al cliente incidencias online no solucionan nada ni siquiera contestan. Y atencion washap si pusieran un bot seria la misma atención.

Friendly efficient service, good prices.