MediaMarkt Reviews 

Highly Unprofessional and Unacceptable Experience – MediaMarkt Mijas

My visit to MediaMarkt in Mijas was unfortunately a very negative experience. From the beginning, the staff made me feel extremely uncomfortable by making personal remarks and insinuations about private matters. This behavior was highly unprofessional and completely inappropriate in a customer service setting.

I purchased both a television and an oven and received a good discount through customer registration. Due to poor eyesight, I paid in advance for delivery and the full amount in order to avoid any complications. The television was delivered, but the oven was missing.

After nine days with no communication or updates from MediaMarkt, I was forced to spend additional money on taxis to and from the store to collect the oven myself. This was not the first time—earlier, I had already taken a taxi simply to obtain delivery information, only to find that the staff appeared completely unaware of my order.

At no point was I kept informed. Instead, the responsibility and inconvenience were repeatedly placed on me as the customer. This resulted in unnecessary expenses, wasted time, and significant frustration.

This level of poor communication, lack of accountability, and disregard for customer service is entirely unacceptable. I expected far better from a company of MediaMarkt’s size and reputation.

Based on my overall experience, I rate my interaction with MediaMarkt 2 out of 10.

absolutely amazing service, David he explained to us everything about the product, also informed about media market club amd points, clearly explained about extra guarantee and serivis after sale amazing person

Just order from Amazon instead - truly the worst company in Spain.

I ordered a washing machine online. That was the only easy part, after that it all went to hell. They estimated delivery for the 12th. The delivery company though said delivery for the 15th. Waited all afternoon and nothing, not even a message. They rescheduled for the 19th. Again not delivered. Rescheduled for the 23rd. They eventually arrive ….. 3 hrs earlier than the estimated time. It is sheer luck that someone was at home. It’s impossible to contact the delivery company, who have awful reviews online. Why such a big company like this has chosen to use this company is beyond me. It’s a complete disservice to the customers. Contacted media markt, one response was to send me a voucher ….. I can only use this if I spend over €60 ….. this isn’t useful and certainly did not fix the problem. While customer services did respond to my messages they did absolutely nothing to fix this problem at all. So again, not very useful at all. The whole thing has been a nightmare and has left the distinct feeling that once media markt receive your money they don’t care what happens after this, why else choose such an awful delivery company? I will not buy anything more from this company at all.

bought a TV. lots of promises.
All false

Installation in 3-4 days.

Waited 10 days

potty attendands ..no smile.....or.....I am sorry.... just grotty and potty.

There are other options.......I will use them

TV is returned............never again

great range of products at good prices and good service

I returned a product almost a month ago, and according to the shipping company, the return was successfully delivered. However, Mediamarkt keeps claiming they haven't received it and refuse to issue my refund.

The lack of communication and the refusal to honor their return policy is extremely frustrating. I’ve tried to resolve this, but the customer service response has been very poor. I’m now seriously considering taking legal action.

This experience has been incredibly disappointing, and I cannot recommend Mediamarkt based on this post-purchase service.

I ordered a new washing machine from MediaMarkt after my old one broke, thinking it would be more reliable than other retailers, even though it was more expensive. Unfortunately, this was a big disappointment.

Delivery was supposed to happen on the 18th, but nothing arrived. Today is the 19th and the washing machine still hasn’t been delivered, with no clear communication or update. I paid extra expecting better service, but the experience has been very poor so far.

Extremely frustrating and not what I expected from a well known company.

Good everything

Update ... I cancelled my order after several more follow-ups and bought the device from Amazon. Two days later they delivered my cancelled order :-( Now I am trying to get them to take it back but its like impossible ... I hate giving bad reviews but this is terrible service.
They partially delivered my order and despite multiple follow ups they cannot find the last part of my order and I cannot get a refund or cancel it.

The young lady, andrea was an exceptional assistant.

Great service at mediamarkt plaza mayor

Because the girl that helped me buy my dji osmo nano was very kind and spoke english too

I ordered something over one month ago. It never arrived and the support team have not answered any follow up messages. Very very disappointing.

Nº de referencia de pregunta 251124-019142

I opted for 9-3 slot for my washing machine to be installed and it arrived at 6pm!!! While I understand delays may happen, then just inform me. I had to change plans on my day off due to the very late delivery and had I been informed, then, I could have changed things. The workmen were lovely and I understand they had a puncture, but just inform the client that you will be 9hours after 9am!

Also it does not seem to come with a manual of instruction, a Manuel of installation, yes, but not one explaining how to work it!!!

It usex to be a great shop with good service but it is currently chaotic and to get attended one has to chase and wait long

Lovely workers ! Their knowledge is impressive and they do their best to help … Thanks guys

I was attended to by one Mr Alejandro he was very friendly and helpful he made me couple of suggestions and his comments were very helpful

ordered a refurbished fridge and got here broken. called and they said they change for a new one, called the next day to see when it will arrive and they said i should have gotten an email asking for some data they already have: order number, my address and things like that.. it’s like a post office from the 90’ in a communist country, was expecting to be asked to send a formal letter.. Anyway i call the 3rd day and they say oh wait we can t replace it so we can send some one to repair it but once that happens you can t return it if it breaks. oh that’s nice! so basically i’ll be a week without a fridge because they sent a broken one, but if you order one it get’s here in 2 days - greeedy. Learned a lesson to not order refurbished but also that media markt is crap and they don’t give a single fukc about you when they created the problem.
so what’s the difference between media markt and a random guy from wallapop?! wallapop guy is cheaper..

Edit:
Thanks for the reply i asked for a return last week and guess what, 1 week later there was no claim made. it’s just getting worse and worse.

Went in store and brought an oven 2nd December, was told it would be delivered and installed 2 days later on 4th. Stayed in all day, nothing. Phoned them up this morning as soon as they opened, to be told that they would contact the driver and get him to ring us. Never happened. Phoned again in the afternoon to be told that they cant find out when its going to be delivered as they dont have that sort of information. As well as 2 phone calls, 3 emails have been sent, all replied with we'll get back to you as soon as possible. It's now a bank Holiday weekend so at the earliest I'll get it is Tuesday, a week after being told it would be with me in 2 days. I will be in the area of their store Friday 12th, so I told the guy on the 2nd call I made, that if it hadn't come by then, I will go to the store and pick it up. No you apparently cant do that. But apparently your company can take my money, not deliver my goods on the specified day, not call and apologise and offer an explanation, not reschedule and not be at all helpful.when you enquire as to where the item is and when to expect it. Not happy as its time off work to wait for nothing to happen.