MedExpress Pharmacy Reviews 

53,119
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 21,420 reviews, reviewers had a great experience with this company. Customers truly love how fast and efficient the delivery service is, frequently receiving their packages within just a couple of days alongside reliable tracking information. Everyday consumers find the online ordering process very straightforward, and many deeply appreciate the helpful customer support, thorough health checks, and clear guidance provided throughout their journey. Some people were dissatisfied with customer service, mentioning slow responses, unhelpful communication, and difficulties resolving delivery errors or replacement requests. Reviewers also noted that certain orders experienced unexpected delays before dispatch or arrived missing important product information and necessary items.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting efficient and fast delivery times with packages... See more

Service

Reviewers highlight positive aspects of service, noting that it is fast, professional, and efficient.... See more

Order

Customers had ambiguous experiences with order processing, highlighting a split between positive and negative... See more

Product

Reviewers mention ambiguous feedback about product performance, with some reporting significant weight loss... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a high level of disagreement among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering process was relatively straightforward after submitting all information requested. A short wait until medication received. I am now on day 5 of taking Wegovy along with careful eating a... See more

Rated 4 out of 5 stars

The initial ineraction has been okay. Having just started on the service, it is to early to provide a more in-depth comment but, am not experiencing any side effects in the initial first week of takin... See more

Rated 4 out of 5 stars

I have other conditions that I would also like to make you aware, like intolerance to fructose also have diverticulitis , fibromyalgia and bile acids malabsorption. You only do the kind I have the mil... See more

Rated 4 out of 5 stars

Quick process for approval and medication was deliver within a good time frame. I needed to ask a question after ordering, I used the chat option and the person who replied was very helpful. The onl... See more


Company details

  1. Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.2

Great

TrustScore 4 out of 5

53K reviews

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4.2

All reviews

(53,119)

19,179 reviews in the last 12 months

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Rated 1 out of 5 stars

Go Elsewhere. Apparently there are policy changes

I have been a customer with MedExpress for 18 months and purchasing Mounjaro. The process to order is really easy and any issues have been rectified. I know they are in the higher price range but I was able to use the price match policy every month. I have used this policy EVERY MONTH for 18 months.
However, my 2 stars is coming from my experience and today I have placed my last order with MedExpress.
I have always took advantage of the (what was) very fairly decent price match policy. You could price match with a £40 cap. Specifically since I have been on the highest dose I have been price matching with a pharmacy that sells it for much cheaper which meant £40 got applied to my account every month. Today I have ordered and have been informed that I can no longer price match every month that I can only do it every other month. There has been no communication to the policy changes.
Why would I now pay £270 one month and then £310 the next when I can just get it from the pharmacy that I price match with for £266 every month? It is now worth the hassle of changing over for what is significant price difference. What a way to make your customers feel valued. I’m honestly disgusted by the way things have been handled today and I will be spreading the word as I’m sure there will be thousands of customers relying on this policy to be able to afford their medications.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

5 stars!

Easy platform to navigate, lots of helpful information readily available throughout the website and a good chat function for queries.

3 August 2026

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