McNeela Instruments Reviews 

I had a spontaneous notion to buy a concertina, whilst I'd bought online before McNeela was new to me, but they delivered in spades both with keeping in touch and the incredibly well packaged item.
First class!

I bought a Low D Whistle in the run-up to Christmas and was more than pleasantly surprised at how quickly it reached me in Spain. This is my first whistle, so can't compare it to others, and I based my purchase on the other reviews on site. It has a beautiful tone and as time goes by, I'm coming to appreciate the quality of the workmanship. Beautiful product and excellent service. Thank you.

Instrument is exactly as advertised. Took a few weeks for delivery due to Christmas ordering but was still within time frame given.

Love the bodhran case I purchased through McNeela! Super protective, (which was the main goal), and beautiful as well! I couldn’t find anything in the US that looked this good and offered this much protection. And I really appreciate all of the informative and educational articles and videos you send. Thank you McNeela!

Bought a whistle from these guys - it's lovely and signed up for the beginner's course - absolutely brilliant - great pace and explanation...

I recently bought an electro acoustic guitar (Rathbone no. 3) from McNeela music and all I can say is that the guitar, price, customer service and the packaging that it arrived in was superb. I would have no hesitation buying from them again, thank you McNeela Music!

Gerald Casey

I ordered 'Strum Together: Celtic Songs' as a Christmas gift. The online ordering process was as you would expect. No issues and the confirmation came through quickly.

It was only when I was checking my bank statement a week or two later that I noticed McNeela had refunded the amount of the purchase. I took this to mean that the book was not available but received no communication to clarify either way.

This recent order was for tippers and it went smoothly.

I bought a violin/viola gig stand as a gift. It was delivered promptly and the recipient was very pleased with it.

Great instrument (low G whistle) at the price point and several positive comments from the Morris Dancers at practice too! Well packaged and delivering times within published terms. Thanks.

I recently bought a Wild Irish Whistle and shipped it to Singapore. The service was fast even in the holiday period. The whistle exceeded expectations and the after service support with offers of lessons etc. was inspired....now if I can just play it well enough...

Great communication and a swift delivery of a quality product. Well packaged

I made my order on November 23rd. I chose standard delivery, which I don't usually do, but at that time it was during Black Friday sale on their website, and on my checkout page it was stated above the delivery section that during the sale, express delivery is free, while below they still gave 2 options: Standard (free) and Express (EUR50) -- hence why I chose standard, thinking it's supposed to be sent with express delivery.

I even made a note on the purchase asking them to contact me if I should have chosen the express delivery and pay for it.

As stated on An Post tracking, my order was processed on November 28, then the parcel was sent from Dublin on December 10th, and that was the last update on their website.

Nearing the end of December, I sent a couple messages to McNeela to confirm the whereabouts, until they finally replied after almost a week, to let me know that they are not able to track the parcel and the parcel was sent using standard delivery, so I'll just have to wait.

I thought, oh that's not what the checkout page said, but ok I guess it's fine, I'd just have to wait a bit longer.

I waited until January 31st then I contacted An Post, which then told me that my parcel was already returned from London to Dublin on December 17th!

I sent messages and emails to McNeela, but received no response. I don't know if they check their mailbox rarely or they just feel that this issue is not important. I am the buyer yet I am the one who has to flip the table upside down to even get information. Ironically, they send me emails every day about discounts and promotions.

Plus, An Post customer service is atrocious without even displaying the intention to help.

Currently still waiting for McNeela's action to track my parcel and resend it, or just refund my money. EUR778 is not a small amount for me so I am not going to let this go easily.

I have sent three emails to their customer service over the past month, inquiring about an instrument I was very interested in purchasing. In my messages, I also expressed great appreciation for their work and craftsmanship, which I still admire. However, despite multiple attempts to reach them, I only received a response after my third email (over a month later). Their reply simply stated "Please allow more time for response."

With all due respect, how can I trust a customer service like this, especially when considering a purchase of over €1,000?

Ironically, they send me automated emails almost every day, offering discounts and suggesting products to add to my cart.

I am truly disappointed, especially considering the many positive reviews highlighting their great customer service experience.

I frequently buy from McNeela instruments and have never had any issues. On my lat purchase the envelope was damaged and an item was missing. I emailed the company and received a replacement within a week. Id recommend them for instruments, tutorials, accessories and books.

I simply am head over heels over this McNeela mandolin!!! I have looked for a mandolin for a number of years, and I decided to purchase this one from the McNeela family. I am so thankful for this beautiful and warm rich sounding mandolin!
I have been so enriched by Paraic’s emails with great Irish musicians, and uplifting messages! The inspiration I feel is truly a blessing.
Someday I hope to visit the McNeela music store in Dublin! Until then I’m playing my new mandolin for everyone I know!
Go raibh mile maith agar!
God bless you and your family!
Rhiannon Barton

As a Dubliner who grew up down the road from you in Kilbarrack, but now living in New Zealand,I can’t commend too highly the quality and craftsmanship of both the bouzouki and banjo which you have recently delivered. McNeelamusic has been a model customer experience for me, I am happily trying to learn a few tunes .Thanks very much !

the customer service was nice and responsive. the bodhrán (and beaters) is well made, beautiful and great sounding.

Excellent service. Easy online order with fast delivery. Clear communication from seller. Excellent quality product - we bought wren concertina, which is more than good for an entry level student.
Highly recommend this business and will use it again.

I was searching for a good tin whistle and I found many great options. Also found good prices and the whole transaction was clear to me, something that made a big difference, since I live in another country. Shipment was as expected. I would definitely buy again.