McGill's Buses Reviews 

Great customer service from lost property

Hats off to Natalie in lost property at Dundee, very reassuring friendly and couldnt have helped me more to retreive my mixed up luggage

Huge thanks Natalie!

Lost my wallet support didn’t email back

No 38 Stirling to and from FVRH. Buses always on time, drivers very helpful, cheery and courteous. Not just today, I have used the service numerous times over the last 2 months.

Awful service yet again - 2 busses in a row (at least) cancelled on Tullibody to Stirling route middle of the day. No notice and person on helpline didn’t have any useful information. Nothing on website and travel line scotland couldn’t advise either.

Drivers friendly attitude and ability to make every person feel important , very interesting to observe his technique .

Busses regular and on time. App works well. Drivers have great customer service.

I was on the Hawkhead to RAH bus today and what amazing customer service the driver gave a passenger. The lady had mobility problems and the driver was so patient and helpful. She really went the extra mile

The no. 901 scheduled at 1.50pm from Eldon Street at Bentinck Street, Greenock to Largs just didn’t turn up. I phoned mcgills buses and they said the next one at 2.20pm was on time, but so far it has not showed at 2.25pm - shocking service

They took off the Clynder Rd that goes to Gourock via IRH hospital ..So you have to use their taxi’s .Theyve also cancelled other routes as well ..Multi Millionaire Scumbags!

Me and my friends were in the pouring rain, had been waiting for absolutely ages, and the bus finally came around the corner. We were so relived as we gratefully put our arms out, and the bus driver smiled at me and then kept driving. I am outraged, as my uggs are now destroyed. Thanks for nothing x

I was so pleased with McGills buses and want to thank the lovely driver Ryan ( BUS G3330- 906 I think) from Largs to Glasgow late morning today ( 27th December). The weather was ghastly and the train I was due to go on was cancelled due to track flooding. I thought I would need to pay a high fare for a taxi but there was a bus at the station and Ryan, your driver took the time to explain to me where the bus went to within Glasgow, He drove with such care on the treacherous roads and I so appreciated his calm, efficient manner and brilliant driving ability to get us safely through the floods, sludge, heavy rain and all. He provided great service and I am so thankful to him for a 100 percent effort at his job today. well done and thank you Ryan and McGill's.

Worst driver ever I have seen I have boarded the bus around 5:50pm asked the driver about the return ticket as well instead of that he allotted me single adult one way ticket and I said I asked for return as well he said like you never said you are lying and I don’t want to argue with him instead I left the bus and took another bus with my brother and wife he is very harsh to deal with customers

The number 51 bus has gone missing.
I waited from 5pm tonight [16/12/23] and neither the 5:10 pm nor the 5:30 bus showed up.
A truly dreadful bus company.

Worst experience I try to get on with special child and the bus driver said I dont know where you want to go i showed map that map is showing you are going that way he said no. I can't see you i am not wearing glasses then he said I can't listen you then he pretend to take off his airbuds. At the same time passengers get aggressive with me driver didn't do anything. What's wrong the service even the bus is late 1 hour then on map it showed that its passed then suddenly it comes. What the nonsense is that. Britain is known as equal rights so in this way they are giving rights to special child who become scared after this because one of the passenger is very rude and he shouting on us . Its annoying. It is my dream to sit in this bus because it looks pretty from far but now a big nooooooo

The worst bus service ever. Here is a long list of complaints about this company:
1. Services are completely unreliable.
2. Buses frequently don't turn up.
3. Buses are rarely on time.
4. Drivers are rude, obnoxious and impatient.
5. Buses are driven too fast and without due care and attention.
6. Drivers get angry with other road users and often use obscene gestures.
7. Drivers have been heard swearing at passengers.
8. Many services have resulted in the bus stopping and passengers being put off without any explanation.
9. McGill's phone app is totally unreliable and inaccurate.
10. Buses are too hot in the summer and too cold in the winter.
11. Buses are frequently untidy with litter strewn all over.
12. Drivers and company representatives are very poor communicators, failing to keep customers updated with changes to services and routes.

What a company! It is indeed a mystery why they are still trading - probably only because they receive funding from the Scottish Government, and in return, provide an extremely poor or non-existent service (does the Scottish Executive even know this?) McGill's ought to stop pretending to supply a public service, move over and let a professional company take over routes in this area. McGill's are clearly incompetent - a view shared by many thousands of unhappy customers who have been let down by this poor excuse for a company. In addition, there is plenty of evidence to convict!

McGill's buses offers one of the best services around. Their drivers are friendly and helpful. I would choose McGill's before any other bus company, every time.

The worst transportation company in Scotland by a mile ! Awful buses, unreliable service and terrible customer service.

The worst transport company in the world. Buses completely unreliable. Constantly late, cancelled or broken buses. And of course, no updates
Their app is a joke. Doesn't even show the real time or location of your bus so you can't track it. I suggest them to learn from the Lothian Buses.Also most of the drivers working for McGills are rude and it feels like the job is a punishment for their sins. Stay away from this company

I was tracking my bus today on the app and thought it was still two stops away. I began to move out of the bus shelter only to see the bus go past the stop! I was so grateful to the driver who promptly stopped the bus and waited for me to reach it. He was so cheery, not only with me but with other passengers, markedly different attitude than some other McGills drivers. Sorry they haven't been able to run a profitable business in West Lothian.