McGill's Buses Reviews 

This was one of the most distressing and unacceptable public-transport experiences I have ever had.

To start with, the driver sped off before either of my elderly parents had even managed to sit down. This was was abrupt, careless, and showed a complete disregard for passenger safety. If this ever happens again and one of them is injured, I will not hesitate to take legal action. Passengers should not have to fear for their wellbeing the moment they board a bus. If this company's excuse for this madness is that they have a timetable to adhere to, then I simply do not CARE for this pathetic attempt at an explanation, and GOD FORBID we end up in a legal battle, NO ONE will respect this appalling excuse for physically injuring innocent people.

The driver’s attitude was equally appalling. When I boarded and politely explained that I had a train ticket (as ScotRail had instructed me to do due to a signalling failure), he responded in a patronising, dismissive way, telling me to “slow down” and then glaring at me as though I had done something wrong. It seems that if you aren’t buying a ticket directly on the bus, you are treated with contempt. His behaviour felt targeted, aggressive, deeply intimidating, and utterly disproportionate to the situation.

After reading the many other scathing reviews online, it’s clear that I am far from alone. This kind of behaviour appears to be a pattern across McGill’s drivers, and at this rate, it seems only a matter of time before the company collapses under the weight of its own customer complaints.

The atmosphere on board was also unacceptable. At 1pm on a Thursday, passengers were openly drinking cans of Stella. The overall experience felt chaotic, unpleasant, and, quite honestly, not even fit for a third-world nation, never mind a public transport service operating in Scotland, where this man's attitude is completely out of place and unwelcome.

Between the unsafe driving, the hostility, and the complete lack of professional standards, McGill’s has lost my trust entirely. I would genuinely rather walk 1,000 miles than ever step onto one of their buses again.

Avoid at all costs.

McGills bus service has been cancelled absolute breath of fresh air since I began to use them around November 2024.
Moved out to Renfrew town centre so U frequent them to get in and out of Paisley town centre, Braehead Shopping Centre and further to Glasgow City centre.
I find the service to be frequent and on time. In fact, often enough, I find them to be remarkably so.
I also find the drivers to be in general quite personable and rather friendly.

Today i got the 54 home and it was riddled with damp as the paint was acually peeling off the smell was horrendous and when asked the driver he tried to say it was the engine. Damp can cause serious health issues especilly for those who have bad asthma. Bus needs a serious update absolutly shocking.

Just to thank the driver of the no 23 who sped by me in the way to erskine when I was standing holding out my hand at broomlea cres inchinnan at 20.50 ,haven't had too much exercise recently and thankfully it wasn't raining so the 20 minute walk was probably useful, 😀

The bus going to slimure was suppose to leave clune brae at 8.30
It was me and my brother going then my brother was like 50feets away from me and we were running
My brother was tapping in and immediately I got to the bus he hasn't drove off I knock the glass when he saw me he drove off and this is not the first time I experience it and it is the same man
I was wondering maybe because am a black girl

Standing at the bus stop,, clearly wanting to catch the 51 bus, with the bus driver clearly seeing me, just decided to drive right past regardless.this isn't the first time this has happened and probably won't be the last.

Avid this awful service if you can

It’s that third time happend with me I signal the bus driver to stop at bus stop but he didn’t stop I get a pass for McGill bus that’s not good I pay extra money so so bad experience

Clyde flyer 901 13 22 st Vincent st Asked if it went to Breahead driver said next one mate Bus was half empty it does go to Breahead he had attitude.
On a previous occasion at 9pm at night a different driver missed out the Breahead stop and went on to port Glasgow.

I had absolutely horrible experience today special roads are shot because halloween and buses go through canal street not stopping in following 4 buses stops guy bus driver never respond to even people was saying to stop it and me as well he stop on the last top on the piazza but could drop me and people in the middle of the canal street it's a 3 bus stops up there time was 1pm bus number inside J5071 I know people have personal problem but if you not want to speak to people or even respond you should be a bys driver

This is a fkn joke not a public transport. Timetables does not work, always late or not coming at all, 2 miles journey takes 2 hours, dirty, stinky busses, rude drivers. Totall crap. That’s a fkn 3rd world country with the 19th century publik transport run by imbeciles.

Twice in a few days the No 10 hadn't turned up. Phone the office who know nothing about this and give the same excuse about the bus had just broken down.
Never know so many broken down buses!!

Will be using a different bus company from now on.

I was standing with my hand up to get on the 38 on paisley road west. He started signalling as if he was going to stop at the bus stop then just drove straight past it while making eye contact with me. I will never be getting over this i am engraged and disappointed by mcgills busses. Do better.

Every bus is now too busy particularly the number 26 and less options for routes. Increased pricing and reduced service.

First time using my bus pass and the driver was very helpful and polite. I wasn't sure how the process worked but he was patient and charming. A credit to the company

I took a seizure while waiting on the bus and the driver stop and made sure I was ok aswell as keeping an eye on my 7 year old son.

Went home on the bus at 14.05 from Blendfield to Stirling .As soon I step on bus i ask for tickets!Driver didn't even say haloo back to me! He was angry hitting ticket machine! I gave him exact amount of cash in hand He replied what piece of shite! Sitting there arrogantly .I ask him If he is alright he said arogantly not I am not!!! A other time to work ! Driver was driven mad!.I stood up and ask him to slow down! Using these services now for two years .Not all of them are like this but this is so unpleasant and irresponsible driving! Most of to.e young drivers and older too! Also is the miracle to get through customer services! They don't answer the phone! They don't reply for mails! Left couple of people's on the bus stop! Also beeping for every one they don't like! This is horrible ondrly no nice service! In my two years I had to travel by bus ! But is very unpleasant when someone behaving to you like this!

The driver on bus 26 Glasgow towards Braehead was lacking professionalism with his abrupt responses and lack of patience on Sunday the 31st of August around 4 PM. We all have bad days, I hope for his future business prospects they are few. Having patience is real strength.

I purchased a round trip ride from the cruise port in Greenock to Glasgow. I boarded the McGill bus along with 6 to 8 other cruise passengers. We were then driven around the corner, told to get out and were put onto a public transport bus to Glasgow. A employee from McGills coordinated this transfer said "they don't like to run buses that aren't full". She gave no additional instructions to us about where to get off or return. As it was public transport, the bus stopped several times while enroute to pick up additional local riders, it was not the direct ride I had paid for. I had no idea where to get off, but upon arriving to the central area of Glascow, near George Square, the public bus driver said to get off at the next stop and I did. When it was time to return, I went back to where I was left off and found out it was not the correct location. At this point, I did consult the McGills brochure and read that the bus picks up at the Buchanan Bus Station and walked over there. While waiting for the bus, I spoke to the employees of McGills, I suggested that if public transport is used, it would be helpful if the person that assists would tell people where to get off and back on again. The employees were so rude! "Do you expect us to talk to 4000 people? You were given a brochure, read it!" I said, this was an exception, we were put on public transport, unfortunately, not a one of the 4 employees was kind or receptive. Secondly, I surely didn't pay to be put on public transport. I'm sure if I had paid the local bus directly, it would have significantly less expensive. Not a good experience, not recommended!

 

 

 

 

 

 

Fantastic service from the Driver of the 61 bus at 6.30pm on Sunday to Foxbar. He made contact with every passenger, to make their journey considerate and pleasurable. A real credit to your company.

______________________________________________________________________

______________________________________________________________________

First time I travelled on McGill's coaches to Largs,I found their coaches very clean and spacious,drivers to and from my destination were polite and curtious. A wee lesson to the other coach companies whose drivers don't even acknowledge you boarding their vehicle and show some distain if you take too long boarding.