Mcdonaldsapps Reviews 

Order arrived late. Food was cold and wet, bags were torn and food inedible. When I complained to driver he dumped my food in the street. I kept photos of this. I tried to call customer services, couldn’t get through. Called the store and was told it wasn’t their issue. Messaged uber eats who told us to contact McDonald’s. McDonald’s told us it’s uber eats who deal with it. Sent this message to uber eats who finally gave me a number to call. Waited over half an hour on hold to be told we can’t deal with your complaint as it’s now over 48 hours since order was made. This is despite me keeping a record of all correspondence. Customer service is disgusting especially when they are in a clear breach of the consumer rights act 2015. Purposely send you in circles until they know you have passed the required time to qualify for a refund.

Worst app I've ever tried to use.
Got a code on tv, downloaded app to try and use it. Was awarded good deal, but Everytime I tried to place the order I was sent back to a fresh email to log in, after 3 attempts I gave up and deleted the app. Their food is not that great that it's worth the bother.

The MacDonalds app is one of the worst I've ever used. It is genuinely like they have looked at a number of other large company apps and decided specifically to take all the parts that done work and build them into a single app.
Whoever is the lead for the app team should probably resign immediately and that one person on the team who no-one listens to but has clearly been saying all along that what they are putting out in the world should be the one put in charge.... as least they would look to change something.. cant make it any worse. Tried to leave this on the customer service section of the app but, surprise surprise, the AI customer service generator they use isn't built in with enough options to be able to take the information i wanted to share.
List of issues (not exhaustive):
Keep reverting to check where you are even if you've got your location on.
Says i have a delivery already in place but obviously don't but with no way to cancel it or contact anyone to support.
No easy option to stop going back to the home screen every time you want to look for another food item.
No easy option to stop going back to the home screen once you have looked at one of the offers or points spend options.
Not user friendly.
Feels built to not let you use the points - very unhelpful.
Keeps asking for location before you can use the scan code option at the kiosk when all technology these days could give you that info when you scan at the machine you are scanning at.
Very difficult for you to use while trying to move through a drive through but heavily drive through biased.
and, of course, the need for someone to ask "have you ordered on the app today?" every time you order now even the app is - as mentioned above - is almost unusable...
1 star is to many but there isn't a no star option....
P.S. - I am not just a grumpy old man... i am grumpy, i am an older man - but these have nothing to do with anything apart from the app being technological nightmare fuel...

I ordered and paid for some food and the app glitched therefore I didn't get a code and the store wouldn't help me. The points are very limited for what you can buy with them. I think I will go back to old style face to face customer service at least it's more reliable.

app has not been working for drive through collect for 6 weeks now

Bug ridden, slow, hangs a lot with bouncing fries. Keeps defaulting to wrong location, manually change it only for it to default back. No way to cancel an order, if you don't pick it up it keeps asking you to reopen order and even if you delete everything it all comes back. This is just a tiny list of issues, there are a LOT more problems. Most infuriating frustrating pile of poorly coded excrement I've ever had the misfortune to use.

Wouldn't process payments, then showed all items in order as non available. What a load of dross.

How can a successful company like McDonald's put out a broken slow unfriendly crappy app like this? It's an absolute slog just to order a coffee, not worth bothering with!!

This app used to work and we got lots of cut price meals due to our points but now it will not process payments and therefore we cannot use our rewards. Wondering if this is deliberate?

It is SHIT! Cant change UK Address for deliver if the app gets location address wrong. I gave up after numerous tries .. dont bother

Awful app. Tried to set up an account, and it took 3 attempts as it kept kicking me out and glitching. Then it wouldn't let me just order and use the monopoly rewards without needing to have location tracking on, and then kept glitching when I turned it on!!
I don't let apps track where I am, except for navigation purposes. Absolute garbage app, and I deleted it pretty much immediately.

I will never use the app again !!!! They are quit happy taking your money straight away cancel your order without letting you know and promise a refund in the speedy time of 15 DAYS!! Just to not pay it anyway and delete all knowledge of my order so bye bye £25 and bye bye app they rob you blind!!!!

Attempted to claim free quarter pounder won on Monopoly game, 15% discount also won on Monopoly game plus ordering 2 meals. App gave me total £13.75, went to pay, app stalled on payment. Closed app, reopened, said all items unavailable. Had to order via drive thru post therefore didn't get free prize or 15% off. Frustratingly bad app. Feel sorry for the McDonald's staff

Ordered breakfast through the app thinking because I'd ordered it it would be done when my husband got there nope have they to have the code before they make it.... why even use the app if you can't order ahead and get it done before you get there when he got there it was just after the lunch mind you the app doesn't even give you the choices for lunch before the time good lord you guys are supposed to make things easier for customers and employees not harder....

Ordered a triple cheeseburger along with various other items instead of a triple cheeseburger I received a single cheeseburger phoned the restaurant they said I had to contact uber eats on the app there was nothing they can do went on the app and got no where with it useless and very disappointing customer service it was there mistake not the delivery company

Absolutely disgusting, ordered £30 worth of food delivery driver shows up with only drinks in hand. Said he couldn’t do anything about it and to ring mcdonald’s went down to mcdonald’s they said “once the delivery driver touches it, it’s nothing to do with them”. Stood there early in morning with 4 drinks in my hand like an idiot it’s absolutely slack. Gets home no contact number for uber rang mcdonald’s app spoke to a woman, refund issued of £8. Rang again different woman said email is wrong and on her end it’s £19? £19? 3rd times it’s happened absolutely disgusting. Turned around to her and said so it’s £11 for 4 small drinks i don’t think so. She said only can do a partial refund, ended phone. Don’t order from here because people can’t manage to put food in a bag and give it to a delivery driver, absolutely disgusting.

A shocking App, with meaningless error messages or simply blank screens that give no indication to user where a problem lies, using either my wife's android phone or mine neither of us can checkout an order anymore (they both used to work), have cleared out cache/data have the most upto date version,, valid card selected for payment but cannot place an order. I am an IT manager, experienced with tech, the app worked okay until around 2-3 months ago but appears to be simply no longer fit for purpose.

Mcdonalds app is very poor. Always down and giving error issues. When the app 1st came out it wasn't too bad. Lately you can't order anywhere on it anymore in service stations or my local store. So you can't spend your rewards points or monopoly I think this is why they do it. Whay give you offers and can never use them. Mcdonalds app is an absolute joke....

Order my dinner came to paying says 9.78 then when I finshed it added 1.99 for delivery which is fine but then add 1.50 for service and other 2.00 for VAT which they should have in the price of your order and macdonlds don't even fill you up I'm sticking to subway from now on

I ordered on the mc Donald’s app to be delivered to my home address. However, after making the order I realised the address to be delivered to was mc Donald’s address. I tried to cancel the order on the app, but said it was too late. I then called the store and they cancelled the order. I then called Uber eats as instructed by mc Donald’s employees to cancel the order officially on the app. I spoke to them twice and the phone cut. I then called back again 7 days later to see if it can still be resolved and they said since it’s been more than 48 hrs that I can’t receive a refund. I had to reorder again that day so spent double on mc Donald’s and yet I’m not allowed to receive a refund for an order that was never made nor delivered. I expected more from a company like this, mc Donald’s just stole from me?? Like what the hell, I use the app all the time as well, I’m a loyal customer and yet they did this 🫤🫤