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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, most reviewers were let down by their experience overall. Many customers frequently received food that was cold, old, or dry, often not matching their specific requests. People also reported issues with incorrect or missing items in their orders, leading to frustration. Reviewers often encountered staff described as rude, unhelpful, or unprofessional, contributing to poor service and long waiting times. However, some customers also noted that the food quality was good, with certain items tasting great. A few other people also felt that the service was generally good, with friendly staff and clean restaurants in some locations.

What people talk about most

Product

Customers had negative experiences with product quality, frequently reporting issues such as lukewarm fries,... See more

Quality

Reviewers highlight negative aspects of quality, noting that food often feels Many customers report issues... See more

Staff

Users describe negative interactions with staff, with many reporting rude and unhelpful employees. Customers... See more

Order

People report negative experiences with order, often citing issues such as incorrect items, missing food, and... See more

Service

Consumers consistently express disappointment with the service, describing it as awful and a letdown from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I’ve always liked popping into the McDonald’s in South Melbourne — it’s usually one of my favourite spots for a quick feed. But this visit really missed the mark.I asked for a fresh chicken sandwich a... See more

Rated 1 out of 5 stars

Trying to get fresh fries at any location is like rolling the dice. Despite an average wait time of 15 minutes, you can expect your fries to be cold 90% of the time. And heaven forbid there's any sort... See more

Rated 1 out of 5 stars

McDonald’s on Laporte Road in Waterloo, Iowais the worst place to go they employ managers who treat the customers like they don’t know what they’re talking about. They charge for food they never give... See more

Rated 1 out of 5 stars

I had to put a star but trust me they don’t deserve it. The store on WALES RD. In JACKSON OHIO, is by far the worst McDonald’s that has ever opened their doors and is stocked full of the most uneducat... See more


Company details

  1. Food Products Supplier
  2. Online Food Ordering Service
  3. Restaurant

Information provided by various external sources

Visit McDonald's in the United States and get food nutrition information, franchise opportunities, job and career information, promotional information, Happy Meal Toys, and lots of smiles.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.7

All reviews

(2,455)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful delivery service

Always items missing from our delivery orders. We should know better by now but clearly we didn’t, leaving a child without the dinner we ordered for them. Terrible delivery service, have finally learnt to not use them again

5 October 2025
Unprompted review
Rated 1 out of 5 stars

Placed my order at 5:33am through your…

Placed my order at 5:33am through your app. When I got there they said we are closed with no manager. I said I already paid through your app. He said I can't help you with that. When the manager came in she said it will take a while to get things started. I said I will wait. are a few minutes the manager asked me to pull up and she would bring out my order. They brought out 2 different orders none of which was mine. I waited and waited, and my order came out at 6:15am. The employee asked me to leave the drive through area or they will call the police. I had asked for a receipt, and no one came out with my receipt. I went inside and asked for a receipt and the manager ignored me. I finally had to ask an employee to print me a receipt. I was finally able to leave with my order at 6:30am. I would not recommend this location to anyone. Why would anyone wait about an hour to have my order completed????

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Cheap

Ugh, I asked for extra pickles and they gave me one… like girl math says that’s actually negative pickles.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Macdonald's is always a reliable choice…

Macdonald's is always a reliable choice when you want quick ,tasty food and a good price.
The service is usually fast ,the staff are friendly and the restaurants are clean and confortable and the menu has something for everyone from classic Burgers a d fries to New seasonal items.

13 September 2025
Unprompted review
Rated 3 out of 5 stars

Average experience

This branch in Richmond, VA was decent. The food came out hot and the order was correct. The wait time was a little longer than expected, but overall it was an average experience.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE CLOSE YOUR BUSINESS

I had to put a star but trust me they don’t deserve it. The store on WALES RD. In JACKSON OHIO, is by far the worst McDonald’s that has ever opened their doors and is stocked full of the most uneducated, unhygienic, rudest dirtiest slowest members of society that call themselves employees. This place needs to shut down like ASAP and never ever try to reopen again. I have personally NEVER had ONE good experience here not ONE

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad food

Bad food, bad taste and employees are unfriendly especially in my area. I recommend other fast-food dining restaurants...

22 August 2025
Unprompted review
Rated 1 out of 5 stars

today I was double billed on one single…

today I was double billed on one single order that was all wrong and when I contacted them they are refusing to give me one of the refunds stating they cant well you had no problem taking two one for 23 and one for 17 I hope other people read this and be careful double check your accounts and make sure they dont take more than the order should be

29 July 2025
Unprompted review
Rated 5 out of 5 stars

McDonald’s

I think McDonald is an incredible place to eat delicious and cheap because it have a good prices and the quality is ok.
I recommend McDonald’s💗

26 June 2025
Unprompted review
Rated 4 out of 5 stars

It is an excellent option

For me, the service is good; it's fast, efficient, and has excellent prices. The burgers and fries are delicious, as are the desserts. I'd like to see security in the restaurants. They have many locations, and the food tastes very similar.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

We went to the McDonald’s in zanesville…

We went to the McDonald’s in zanesville ohio. The staff was so inappropriate and curing at each other, saying the f word. It took us 40 min to get our food, if the worker would have just stopped complained and eating then she could have moved the customers along. Also, my friend asked about her med fries she order ( only thing ordered) asked since her number disappeared
The worker got her fries in a bag and threw them at my disabled friend.
Then she said once I get this lobby cleared I’m closing up and quitting.

22 June 2025
Unprompted review

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