I have mobility problems following a stroke.I was introduced to Jill Elliot by Lindsay Grant, Manager, Marden Court.I was most impressed by Jill's professionalism and likeable nature. her first step... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our Mother stays in McCarthy and Stone Haddington. Since the day she moved in has felt very welcome and safe. Sarah Bain the house manager has gone above and beyond as she does with all home owners to... See more
Company replied
My mum lives at Joules Place, Market Drayton. Julie Grieves is a great House Manager. Mum loves her apartment . Julie is very kind, cheerful ,helpful and approachable. She solves any problem witho... See more
Company replied
Just completed a short break at Campbell House, Weybridge, Surrey. Perfect location, spotlessly clean and extremely comfortable…. The guest suite is easily located just off reception. A wonderfully... See more
Company replied
Company details
- Home Builder
- Construction Company
- Property Management Company
- Real Estate Agents
- Retirement Community
- Retirement Home
Written by the company
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Written by the company
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Contact info
100 Holdenhurst Road, BH8 8AL, Bournemouth, United Kingdom
- 0800 310 0532
- www.mccarthyandstone.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Perfect Home for Mum
My 90-year-old mother decided to move back to the UK last year to be closer to family, and finding the right home for her was hugely important. From our very first visit to Jacob Place in Saffron Walden, we were impressed by the location, facilities and, above all, the staff.
Mum moved into her apartment this spring and couldn’t be happier. It’s modern, safe, beautifully situated and has a lovely south-facing view. More importantly, she has made wonderful friends and quickly become part of a warm, welcoming community. The site boasts an excellent, spacious clubhouse for communal dining and activities, from Scrabble Club and knitting to quiz nights and seasonal events.
A special thank you to Deborah, the Sales Manager, who patiently guided us through countless questions and visits, and to Alexa, the House Manager, for making Mum feel so welcome from day one. Every single member of staff we’ve met has been kind, helpful and professional.
Mum feels secure, settled and very content (and we’re very relieved!). We honestly couldn’t have hoped for more.
14 April 2026
Unprompted review
Reply from McCarthy & Stone
Dear John
Thank you so much for taking the time to share such a lovely review.
We are delighted to hear that your mother has settled so happily into her new home at Jacob Place a McCarthy & Stone development in Saffron Walden and is enjoying everything the community has to offer.
We understand how important this move was for both your mother and your family, and it is incredibly rewarding to know that she feels safe, comfortable and welcomed.
It is lovely to hear that she has already made new friends and embraced the many social activities available, from clubs and quiz nights to seasonal events.
Your kind words about the Sales Manager Deborah and House Manager Alexa will mean a great deal to them. We will be sure to pass on your compliments, along with your recognition of the wider team. Providing a friendly, professional service and helping homeowners feel at home from day one is at the heart of what we do.
Thank you again for your review.
The McCarthy & Stone Team
Amelia court
Home was nice and clean and staff very professional. Amy was lovely to talk too
18 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Lawrence
Thank you for your kind review regarding Amelia Court a McCarthy & Stone development in Worthing.
We will ensure the manager Amy sees your kind review
Regards
the McCarthy & Stone team
Stanley Place, Garstang
I recently stayed in the guest suite at Stanley Place, Garstang, when I visited my parents. Carla the house manager made sure that I had everything that I needed and the room was beautiful. It was immaculately clean and felt like I was in a luxury hotel. What a fantastic facility you have and a lovely, caring manager who goes out of her way to make sure that everyone is happy.
30 July 2026
Unprompted review
Reply from McCarthy & Stone
Dear Helena
Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay in the guest suite at Stanley Place a McCarthy & Stone development in Garstang and that it provided such a comfortable and luxurious experience during your visit.
The House Manager Carla will be thrilled to receive your kind feedback. It is lovely to hear that her care and attention helped make your stay so memorable.
Thank you for taking the time to share your experience. We look forward to welcoming you back to Stanley Place in the future.
The McCarthy & Stone Team
Finham Court
Finham Court, Kenilworth. I have lived here since June 26 and I do not regret it. The positioning of the Court just off the High Street is perfect. Hayley the House Manager is amazing and always goes above and beyond in every task. The friends I have made are all lovely. I would recommend this lifestyle to anyone who seeks independence within a community.
17 August 2026
Unprompted review
Reply from McCarthy & Stone
Good afternoon
Thank you so much for your lovely review. We are delighted to hear how much you are enjoying life at Finham Court a McCarthy & Stone development in Kenilworth and that the location, community, and lifestyle have been such a positive experience for you.
It is lovely to hear your kind words about the House Manager Hayley. We will be sure to pass on your feedback, as she will be thrilled to know how much her support and dedication are appreciated.
Thank you again for recommending Finham Court.
The McCarthy & Stone Team
Application procedure and forms
First class service from initial contact through subsequent application procedure, very ably and patiently handled by Beth Jonas. But despite a legal background I found the lay-out of the application forms extremely confusing and particularly unhelpful to persons not in a position to edit PDF documents.
17 August 2026
Unprompted review
Reply from McCarthy & Stone
Good afternoon
Thank you very much for your kind review. We are delighted to hear that you received first-class service from initial contact through to the application process, and that Beth supported you so ably and patiently throughout.
We are sorry to hear, however, that you found the application forms confusing and difficult to use, particularly in relation to editing PDF documents. We really appreciate you raising this, as feedback like yours helps us understand where we can make the process clearer and more accessible.
We will be sure to pass your lovely comments on to Beth, along with your helpful feedback regarding the forms.
Thank you again for taking the time to share your experience.
The McCarthy & Stone Team
Cwrt Gloddaeth - Helen Egan
Mum has recently purchased an apartment in Cwrt Gloddaeth and settling in very well, meeting other owners who are all lovely and making new friends. Thanks to McCarthy & Stone for facilitating the purchase and particularly Helen Egan who has been very helpful & patient through the process, even helping us to move in at the last minute on her day off !
8 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Stephen
Thank you so much for your lovely review. We are delighted to hear that your mum is settling in so well at Cwrt Gloddaeth a McCarthy & Stone development in Llandudno and already enjoying meeting other homeowners and making new friends.
It is great to know that the House Manager Helen was able to support you through the purchase process with such patience and care and even help with the move at short notice. We will be sure to pass on your kind words to her.
We wish your mum every happiness in her new home.
The McCarthy & Stone Team
This goes out to our lovely house…
This goes out to our lovely house manager Louise. She has been here for a couple of years and has a warm hearted way of working with the home owners. Louise has put us in touch with maintenance people who we feel we can trust. Always difficult when you move house and don’t know trades people.
She is honest and trustworthy and always willing to help.
Louise works in a professional way being a good go between ourselves and McCarthy Stone. Thank you Louise. It’s a joy to give you a heads up on Trust Pilot
I live in Dunmow at Stane House
18 August 2026
Unprompted review
Reply from McCarthy & Stone
Good afternoon
Thank you so much for your lovely review. We are delighted to hear such kind words about the House Manager Louise and the support she provides to residents.
Moving home can be a big adjustment, so it is good to know that Louise has helped you feel settled by offering trusted guidance and support when needed.
If you can advise which development you refer to, we will be sure to pass your comments on to Louise, who will be thrilled to receive them.
Thank you again for your review.
The McCarthy & Stone Team
When your loved one dies the management…
When your loved one dies the management fees remain at the same level , in our case over £1000 a month and the council tax doubles after 12 months . You will loose thousands and be unable to sell your property.
17 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Helen
Thank you for taking the time to share your feedback. We are sorry to read of your concerns, particularly following the loss of a loved one.
We understand that ongoing charges and the selling process can feel worrying, and we are sorry to hear this has been your experience. Service charges continue to cover the running, maintenance and management of the development, but we appreciate that every situation is personal and we would welcome the opportunity to discuss your concerns in more detail.
If you would like to speak with us, please do contact our Customer Relations team so we can look into this further and offer any support or clarification we can. customerRelations@mccarthyandstone.co.uk
Thank you again for your review.
The McCarthy & Stone Team
Whyburn Court - 10 year anniversary party.
Had another amazing afternoon at Whyburn Court. The house manager, Jane Taylor, once again went beyond her job title has she has done on numerous occasions and arranged a wonderful time with an excellent buffet and Martin, the guitarist, gave us a fabulous show.
17 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Lynn
Thank you so much for your review. We are delighted to hear that you had another amazing afternoon at Whyburn Court a McCarthy & Stone development in Nottingham and that the event was such a success.
It’s lovely to know that the House Manager Jane continues to go above and beyond to create enjoyable experiences for homeowners, and we are so pleased the buffet and Martin’s guitar performance made the afternoon so special. We will be sure to pass your kind words on to Jane, who will be thrilled to receive them.
Thank you again for your review
The McCarthy & Stone Team
One of the enormous benefits of having…
One of the enormous benefits of having a McCarthy Stone retirement apartment is the Guest Suite, either as a homeowner visiting other areas of the country but equally important for us, only having a one bedroom apartment, is the Guest Suite in our development at Hampson Court. Our family and friends who visit regularly have consistently been impressed with the facility which despite being of modest size is presented in such a lovely way by our House Manager, Vanessa Deans. Thank you Vanessa from June and I for your attention to detail and welcoming space for our visitor's.
12 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Geoff
Thank you so much for your lovely review. We are delighted to hear how much you value the Guest Suite at Hampson Court a McCarthy & Stone development in Stockport, and that your family and friends have enjoyed staying there when visiting you.
It is wonderful to know that the House Manager Vanessa’s attention to detail and care have helped create such a welcoming space for your visitors. We’ll be sure to pass on your kind words to her.
Thank you again for taking the time to share your experience.
The McCarthy & Stone Team
Super lady Jill Elliot
I have mobility problems following a stroke.I was introduced to Jill Elliot by Lindsay Grant, Manager, Marden Court.I was most impressed by Jill's professionalism and likeable nature. her first step was to sit down with me and discuss my needs including a tour of my flat.She was very professional and thorough. She has since provided the services, the results have been excellent. Thank you.
John Richards
3 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear John
Thank you so much for your review. We are delighted to hear about your positive experience with Jill Elliott, who was introduced to you by the House Manager Lindsay at Marden Court, a McCarthy & Stone development in Whitley Bay. We will ensure she sees your review.
We are pleased that the results of the services provided have been excellent and have met your expectations. Thank you for placing your trust in us, and for taking the time to share your experience.
We wish you all the very best and look forward to continuing to support you whenever needed.
The McCarthy & Stone Team
Locks view Swindon
I am a one finger typist so this will be brief.we moved in to locks view in Swindon in April.
Caroline craig-cordell gave us the initial tour and then was very helpful in our purchase and always supportive.
I would also like to praise Aleks Clayton for her help in filling out particular forms which were successful without their help we would not be here.
Our service manager is Sharon who is very pleasant and always helpful.
We have a lovely one bed apartment with a balcony overlooking the canal we are very happy here and do not regret the move at all.
Thank you for all the help.
Stu & Steph Campbell
17 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Stephanie
We are delighted to hear how happy you are in your new home at Locks View a McCarthy & Stone development in Swindon, and that you are enjoying your beautiful one-bedroom apartment overlooking the canal.
It is especially lovely to hear your kind words about Caroline Craig-Cordell, Aleks Clayton and The House Manager Sharon. We will be sure to share your feedback with them. Caroline's support throughout your journey, Aleks's assistance with the paperwork, and Sharon's ongoing help truly reflect the level of care and dedication we strive to provide.
We wish you many happy years in your new home and look forward to continuing to support you.
The McCarthy & Stone Team
We bought tickets for the Teddy Bears…
We bought tickets for the Teddy Bears picnic, organised to raise funds for the McCarthey Stone Foundation at The Marbury Court development in Northwich.
From the time we arrived to when we left we were given a very warm welcome from all the staff. Such a lively atmosphere with a live band, tombola, raffle, food plus ice cream van.
Great way to spend a couple of hours in lovely surroundings.
The staff worked incredibly hard to decorate the halls with balloons and teddies of all size and description.
All credit to Shelly and the team for a very enjoyable outing. We ranged from 90 years of age to 3 years and all had a wonderful time.
12 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Deborah
Thank you so much for your lovely review. We are delighted to hear that you and your family had such an enjoyable time at our Teddy Bears' Picnic in support of the McCarthy & Stone Foundation.
It is fantastic to know that the warm welcome, entertainment, refreshments, and activities all helped create a memorable day for guests of all ages. Events like these take a great deal of planning and teamwork, so your kind words about the decorations, atmosphere, and efforts of our colleagues mean a great deal.
If you can advise which development you refer to, we will be sure to pass on your lovely feedback to Shelly and the team, who will be thrilled to hear how much their hard work was appreciated.
Thank you again for supporting the event and the Foundation. We look forward to welcoming you back to another community event soon.
The McCarthy & Stone Team
I have had poor experience after buying…
I have had poor experience after buying an apartment. There were several issues one appalling where by fire door had been passed, it had in fact been wrongly cut meaning I could even see the lights in the corridor outside. The gap was far too high and would have not stopped smoke ect (11.8) Newtons (pressure of closing far too high This like the other issues ie carpets broken down flour like substance coming out took several months like fire door to be resolved. it was like Mc &S . As said there were other issues, you need permission for virtually anything. As a wheelchair user accessibility is an issue even the scooter store doors did not work for ages. The service charges are high which was expected & was reasonably happy to pay BUT the level of service that you pay for is terrible. You expect to go up a little but some by over 100%! Mmm . When the wonderful house manager is not there (working 9-2 mon to fri) We have only appello the care button to use & when she is on annual leave or various days off we were left for 10 days (except for someone supposedly coming over for 2hrs after 8 days) wouldn’t know didn’t see her.
I must iterate that it is Mcarthy & Stone that I have issues with NOT the house manager. Louise at Stane house cannot be faulted.
16 August 2026
Unprompted review
Reply from McCarthy & Stone
Good morning
Thank you for taking the time to share your feedback. We are sorry to hear about your experience following the purchase of your apartment and appreciate how frustrating and concerning these issues must have been, particularly in relation to the fire door, accessibility concerns and the time taken to resolve matters.
We are also sorry to hear that you feel the level of service has not met expectations, especially given the service charges. This is certainly not the experience we would want for our homeowners, and all your comments have been passed to our operational team so they can review the concerns you have raised. Alternatively, you can raise you concerns directly at customerRelations@mccarthyandstone.co.uk where we will be more than happy to investigate your issues.
We are pleased however to hear your kind words about The House Manager Louise at Stane House, and we will be sure to share your feedback with her.
Thank you again for bringing this to our attention.
The McCarthy & Stone team
The teddy bear picnic at Marbury court…
The teddy bear picnic at Marbury court was a great day, the team were very helpful and did such a great job with the event itself and decorating the development.
12 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Caitlin
Thank you so much for your lovely review. We are delighted to hear that the teddy bear picnic at Marbury Court a McCarthy & Stone development in Northwich was such a great day. It is wonderful to know that the team were helpful and that their efforts with the event and decorations helped make the day special.
We’ll be sure to share your kind words with the team, who will be thrilled to receive them.
Thank you again for your review
The McCarthy & Stone team
Stayed in the guest suite at Dawson Grange
Stayed in the guest suite at Dawson Grange Ripon, a beautifully presented room and lovely that Janet, the house manager, called in on her day off to welcome us. Sue
15 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Sue
Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay in the guest suite at Dawson Grange a McCarthy & Stone development in Ripon and found the room beautifully presented.
It’s especially lovely to hear that the House Manager Janet took the time to welcome you, even on her day off, we will be sure to pass on your kind words.
Thank you again for your review
The McCarthy & Stone team
Just stayed 2 nights at orchid court at…
Just stayed 2 nights at orchid court at Lytham. Enjoyed sitting up at the garden terrace overlooking the sea .beautiful and peaceful. Made use of the kitchen area .lovely and bright room .very spacious. Will definitely be back lst time my friend as used the guest suite very impressed
15 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Moira
Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay at Orchid Court, a McCarthy & Stone development in Lytham.
It sounds as though the garden terrace overlooking the sea made for a beautiful and peaceful place to relax, and we are so pleased you found the room bright, spacious and well presented.
We look forward to welcoming you back again soon.
The McCarthy & Stone team
Devonshire Place Buxton
All the staff are so accommodating especially Sharna . Nothing is too much trouble helping mum and dad live life to the full .
10 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Mrs Bennett
Thank you so much for your lovely review. We are delighted to hear that your mum and dad are being so well supported and can enjoy life to the full at Devonshire Place, a McCarthy & Stone development in Buxton.
It is wonderful to know that the Manager Sharna has been so accommodating, and we will be sure to pass on your kind words to Sharna and her team.
Thank you again for your review
The McCarthy & Stone team
I Moved into Pele Court over a week ago…
I Moved into Pele Court over a week ago and the move was made so positive due to the help and understanding of Di the Manager. She has been so extremely helpful and kind, listening and dealing with any issues or queries which I have had nothing has been any trouble to her and she has made me feel so welcome. I have also met some of the other residents all have been welcoming and happy living here.
15 August 2026
Unprompted review
Reply from McCarthy & Stone
Good morning
Thank you so much for your lovely review. We are delighted to hear that your move into Pele Court a McCarthy & Stone development in Penrith has been such a positive experience.
It is wonderful to know that the House Manager Di has been so helpful, kind and understanding, and that she has made you feel so welcome while supporting you with any questions or queries. We will be sure to pass on your kind words to her, as she will be thrilled to receive them.
Thank you again for your review
The McCarthy & Stone team
Very nice visitors room
Very nice visitors room. Very spacious. Very quiet.well equipped
The staff are very friendly and welcoming.
I stayed at Lady Susan Court in Basingstoke
15 August 2026
Unprompted review
Reply from McCarthy & Stone
Dear Trevor
Thank you for your review of your stay at the guest suite at Lady Susan Court, a McCarthy & Stone development in Basingstoke. We will ensure the team see your kind review.
Kind Regards
The McCarthy & Stone team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.