Well, I treated this claim with a certain amount of trepidation because insurance claoms do not have a good reputation. Despite this the experience was good. Apparently I had valued the caravan on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was very smooth and I received the payment very quickly. However, I was very upset with the payment and what the insurance actually paid out. Their policy and guidelines around labour work... See more
Company replied
MB&G renewal executive Lauren Holden was very patient when dealing with me. She had to call me multiple times as unfortunately every time she called I was out involved with other matters and couldn't... See more
Company replied
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... See more
Company replied
Company details
Written by the company
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Contact info
United Kingdom
- www.mbginsurance.co.uk
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good 👍🏻 👍🏻 👍🏻 👍🏻🇬🇧🇬🇧👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
24 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Anthony,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
A mixed experience
My claim related to the apparent failure of the windscreen washer pump on a VW Campervan. I was impressed by the speed of response to my claim - limited approval within 30 minutes of submission. I was less impressed with the fact that the cost of diagnosing the fault was deducted from the claim. Since no repairer will diagnose a fault without running their own diagnostic test, this cost is unavoidable and cannot be mitigated. In my case the diagnostic cost was over a third of the total cost.
6 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Richard,
Thank you very much for taking the time to review our service and glad we could be of help. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
They make a difference to my car…
They make a difference to my car insurance policy
20 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Jermaine,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Very helpful explained things clearly…
Very helpful explained things clearly very professional
9 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Mark,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Friendly and prompt service
Friendly and prompt service. Neil explained the cover clearly and took the trouble to ring me back when the line dropped out. Very good customer service.
10 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Stewart,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Super service
Super service, advisor was a good listener & helped me a lot
1 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Ann,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
First class service from MB&G insurance…
First class service from MB&G insurance all communications were promptly dealt with including the payment.
5 February 2026
Unprompted review
Reply from MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Adam Sutton ⭐️
Adam Sutton, is what customer service should be. He went above and beyond, foreseeing possible issues on my account and very quickly rectifying any possible problematic issues. I had no idea the correct terminology to use for my complaint and he kinds and patiently gave me the right words for the piece of furniture I had called about. He explained and helped and ensured that I was completely comfortable to carry on with my query. What an absolute star ⭐️
16 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Lee,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Adam.
Kind regards, MB&G
This company does care!
Following a long, frustrating and tedious insurance episode lasting almost 10 months ( not the fault of MB&G ) I have finally had a resolution, due specifically to the patient, kind and resourceful service of Wesley. Additional calls have brought me in contact with Hannah and Maggie. All 3 of them have offered me courtesy and support and are a credit to your company. I am so relieved and grateful to them all.
12 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Ava,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Wesley, Hannah and Maggie.
Kind regards, MB&G
Prompt attention in my hour of need
Prompt attention in my hour of need, my claim was approved and dealt with swiftly, excellent service, many thanks, Barrie Miller.
2 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Barrie,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Can't fill the form in keeps going off…
Can't fill the form in keeps going off n have to fill it out again 5 time so far sick of trying
10 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Paul,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
First Class Service
Superb service from start to finish
Highly recommended
Adam Sutton was very helpful and supportive of every enquiry.
19 November 2025
Unprompted review
Reply from MB&G Insurance
Hello Andrew,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Adam.
Kind regards, MB&G
Repairing dealer and yourselves brilliant
Repairing dealer and yourselves dealt with claim in a totally transparent fashion. I was kept informed of all areas and felt total trust at all times. Thank you very much.
5 January 2026
Unprompted review
Reply from MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Highly recommend this company
Highly recommend this company. Paid my claim straight away. Will continue my warranty insurance to them
23 January 2026
Unprompted review
Reply from MB&G Insurance
Hello Rowena,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Excellent service and prompt settlement…
Excellent service and prompt settlement of my claim. Initial submission was straightforward via the website, reviewed within a couple of days and approved.
6 January 2026
Unprompted review
Reply from MB&G Insurance
Hello Matt,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Do not use - most unhelpful and unreachable firm !
We have had an ongoing claim (for a minor cosmetic repair to a settee) for months now. The whole process of trying to get hold of them has been appallingly bad and when they say they are going to investigate and ring you back, they don't.
The only good thing was the man who was sent out to do the assessment, I cannot fault him. But getting the appointment made for him to visit took lots of phone calls, time and attempts and now the appointment for the repair to be done has simply come to a halt.
This company was the only option when we purchased furniture, but when you can't get through by email or phone and they don't do what they say, we cannot rate you any lower!!!
1 February 2026
Unprompted review
Reply from MB&G Insurance
Hello Sam,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your claim reference number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Awful experience
A MB&G "insurance warranty" was included with a motorhome purchased from a dealer. When I subsequently had problems they were only interested in not incurring any costs. They wouldn't confirm cover unless the chosen repairer gave:
- Cause of the fault (for each fault)
- Breakdown of costs for parts and labour (for each fault)
- Current damp report
- PDI documents from point of sale, including PDI damp report
...even though it wasn't a Damp related issue.
No repairer was prepared to spend a huge amount of their own time dismantling the motorhome to establish cause and repair costs without being covered for their work.
MB&G tried to pass the issues back to the dealer (DG Motorhomes) who wasn't interested and pushed me back to the warranty - a complete downward spiral with me stuck in the middle.
The same happened again when the motorhome developed an engine fault a few months later.
Avoid this company at all costs.
The Trustpilot warning on their page says it all:
Trustpilot content
This company has been displaying Trustpilot content incorrectly.
This could look like showing an inaccurate star rating in sales materials, displaying reviews they’re not permitted to use on their site, and more.
5 June 2025
Unprompted review
Reply from MB&G Insurance
Hello Ian,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your claim reference number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Absolutely fantastic
Absolutely fantastic, I claimed on my Volkswagen Transporter engine management light issue which turned out to be a faulty AdBlue sensor & tank and MB&G were fantastic to deal with and sorted the claim out very quickly. Highly recommend
19 January 2026
Unprompted review
Reply from MB&G Insurance
Hello Martin,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I strugled with the claim from start to…
I strugled with the claim from start to finnish. Being 75 years old i am not good at using computers and emails. Also when trying to phone up was canstantly not able to get through to speak with someone. The whole experience was very stressful. Then, to top it all off my claim was not paid in full.
15 January 2026
Unprompted review
Reply from MB&G Insurance
Hello James,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your claim reference number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Very prompt responses
20 January 2026
Unprompted review
Reply from MB&G Insurance
Hello Orla,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
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