I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
Great service, lovely looking furniture that looks like it will last a long time. We had a small hiccup with delivery days but this was sorted quickly and efficiently.
Company replied
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Don’t bother
I ordered outdoor kitchen units from Maze in March and was told to expect delivery by May. They didn’t arrive until a month after the promised delivery window, and when they finally did, an entire double-height wooden unit had been badly damaged in transit.
To their credit, Maze agreed to replace the damaged unit without argument. However, it is now mid-July and I’m still waiting for the replacement.
The delays are unacceptable, the customer service has been disappointing, and the overall experience has left me questioning the quality of their products. Their furniture looks great in the photos online, but the reality is very different. If you’re buying for a summer project or any important occasion, don’t expect your order to arrive when promised.
I wouldn’t recommend spending your hard-earned money here. Appalling experience.
If you’re posting this as a Trustpilot or Google review, I can also  make it sharper and more persuasive while keeping it factual and credible.
23 March 2026
Unprompted review
Reply from Mazeliving
Hello, Duncan
thank you for taking the time to share your feedback. We're very sorry for the delays and the frustration this has caused. The replacement unit had to be specially ordered in and arrive with us first so we could carry out a quality inspection before sending it on to you. We're pleased to confirm that it has now been dispatched to you. Thank you for your patience, and we hope the replacement arrives with you very soon.
Thank you
Maze Living
I turned up for my 12pm apt
I turned up for my 12pm apt, sadly no one bothered to assist me, I rang the bell as instructed .
I could see loads of people behind the glass as I’m sure they could see me.
Oh well I will spend my money else where
9 July 2026
Unprompted review
Reply from Mazeliving
Hello Candy,
Thank you for your time on the phone.
Once again I am really sorry for the lack of service received in our showroom. I look forward to hearing back from you on a potential order following our call today.
If you need anything else please let us know.
Kind regards,
Maze Living
Beautiful furniture
Beautiful furniture. One of the chairs was damaged when it arrived so another one was sent. The corner unit was delayed it took 14 weeks to arrive but was worth waiting for it is really lovely. Everyone who sees it says ‘wow that’s really nice’. Customer service were really helpful once I got through.
1 July 2026
Unprompted review
Reply from Mazeliving
Hello Mary,
Thank you for taking the time to share your experience. We're so pleased to hear that you love your new furniture and that your corner unit was worth the wait. It's fantastic to know it has made such an impression and is getting plenty of compliments.
We're sorry that one of the chairs arrived damaged and that the corner unit took longer than expected, but we're glad our team was able to help and arrange a replacement for you. We really appreciate your patience and your kind words about our customer service.
We hope you continue to enjoy your beautiful new furniture.
Kind regards,
Maze Living
Jasmine was extermley helpful in an…
Jasmine was extermley helpful in an aftersales support enquiry i had. She responded clearly and promptly
9 July 2026
Unprompted review
Reply from Mazeliving
Hello Hannah,
Thank you for your kind feedback. We're really pleased to hear that Jasmine was able to help with your aftersales enquiry and provide a clear and prompt response. We'll be sure to pass your lovely comments on to her, as we're sure she'll appreciate the recognition.
Kind regards,
Maze Living
Still waiting on delivery
Still waiting on delivery, no idea where furniture is. no communication from Maze.
1 July 2026
Reply from Mazeliving
Hello Benjamin,
We're very sorry to hear that you're still waiting for your order and apologise for the lack of communication.
Unfortunately, the courier returned the goods to our warehouse before the delivery could be completed. We have emailed you to explain the situation and ask whether you would prefer us to arrange a redelivery or process a full refund.
We sincerely apologise for the inconvenience caused and look forward to your reply so we can resolve this as quickly as possible.
Kind regards,
Maze Living
I have a rise and fall table and corner…
I have a rise and fall table and corner sofa . The rattan on the table has perished and now the rattan on the sofa is also cracking and will no doubt perish in the same way. My furniture is only 4 years old and I cover it and look after it. I have been very disappointed.
10 July 2026
Unprompted review
Reply from Mazeliving
Hello,
We are sorry to hear of the issues your having with your sofa. If you could reach out to one of us representatives on 01440710673, we will look in to this for you.
Thank you
Maze Living
Great product, poor delivery
Love the furniture and your brand. Was slightly disappointed in the delivery process, whilst the estimate was 30/06/26 the furniture arrived on the 9th of July. I had no communication and getting through in your delivery line was impossible.
1 July 2026
Reply from Mazeliving
Hello Scott,
Thank you for your feedback and for your kind words about our furniture and brand. We're delighted to hear that you love your purchase.
We're sorry that your delivery experience was not as smooth as it should have been. We understand how frustrating it must have been to have the delivery arrive later than expected and to have difficulty getting through for an update. We appreciate you sharing this with us and will take your comments on board to help improve our communication.
Thank you again for your patience and support, and we hope you continue to enjoy your new furniture.
Kind regards,
Maze Living
Apart form the long wait with the phone…
Apart form the long wait with the phone calls, all the staff are helpful.
They helped me with my order and when I rang kept me up to date with info relating to delivery
23 June 2026
Reply from Mazeliving
Hello Des,
Thank you for your review and for sharing your experience with us. We're pleased to hear that our team were helpful and kept you informed throughout the order and delivery process. We appreciate your patience when trying to get through to us by phone and will take your feedback on board.
We hope you enjoy your new furniture and thank you for choosing Maze Living.
Kind regards,
Maze Living
I would like to thank Billy for the…
I would like to thank Billy for the excellent customer service.
After discovering that the winding handle for my parasol was missing, Billy responded promptly, kept me informed throughout, and arranged for a replacement to be sent without any hassle. His communication was clear, professional and friendly, making the whole process straightforward and stress free.
It’s refreshing to receive such efficient and customer-focused service.I would have every confidence in ordering from Maze living again based on this experience.
Thank you again, Billy.
3 July 2026
Unprompted review
Reply from Mazeliving
Hello Paul,
Thank you for sharing such wonderful feedback. We're delighted to hear how well Billy looked after you and made the process of replacing your parasol handle so simple and stress-free. Providing helpful, friendly support is something we really value, and we'll be sure to pass your kind words on to Billy.
It's fantastic to know that your experience has given you the confidence to shop with Maze Living again, and we truly appreciate your support.
Kind regards,
Maze Living
Appalling Customer Service
Maze living consistently give an appalling level of customer service from senior management to the staff on customer service.
They just don’t care
AVOID this company at all cost
14 July 2026
Reply from Mazeliving
Dear Mike,
I am incredibly sorry to hear about the service received I can see you have been in touch with our Managing Director.
If you need anything else please let me know.
Kind regards,
Maze Living
Del and product very good but had a few…
Del and product very good but had a few issues with damaged or faulty parts.This process very slow always advised about 3 days before a replies.So X1 email could take up to 6 days or more before problem sorted your email they replied then up to 3 more days before a replie again.So that's an area that requires looking at
15 June 2026
Reply from Mazeliving
Hello Paul,
Thank you for taking the time to share your feedback. We're pleased to hear that you're happy with the delivery and the quality of your product.
We're sorry that you experienced issues with damaged or faulty parts and that the response times during the aftersales process were slower than expected. We understand how frustrating that can be and appreciate you highlighting this. Your comments will be taken on board as we continue to improve our service and response times.
Thank you for your patience, and we hope you enjoy your furniture.
Kind regards,
Maze Living
Recent purchase
Update...(18 July)
Received a phone call Sat 11th July from the delivery company to arrange delivery, next available slot was Wed 15th July, which I was fine with. Received a call the day before to confirm 3hr window. Received a call on the morning to say on way. Delivery was great.
Original estimated date when purchasing was 6th July. My only issue was the in-between part between ordering and hearing re the delivery, felt slightly unsure what was happening (as per below)
Received a phone call from Maze on Friday (Billy) who was great and wanted to check if all was ok. Totally understood the feedback and explained they are working to improve the process.
Just in the process of building and will update review re product.
Original review (9 July)
I really wanted this to be a positive experience and chose Maze for our new garden furniture after a lot of research. The set was just under £1,800. One of the reasons we felt confident ordering was because Maze products are stocked by well-known retailers such as Next, Housing Unit etc
Our furniture was listed as in stock, with an estimated delivery date at the beginning of this week. I appreciate that delivery dates are estimates, but what's disappointing is the complete lack of communication once it became clear that the estimate wasn't going to be met, there's no proactive contact whatsoever.
After contacting customer services, who did try to help, I was told I now have to wait for their third-party courier to get in touch, apparently by phone, before I can even be offered a delivery date. This means there's still no certainty about when we'll actually receive the furniture.
At this stage, the lack of proactive communication and unrealistic delivery estimates on their website, has been the biggest frustration. Such a shame as the furniture looks and reviews really well. Looking back, I wish I'd paid more attention to some of the reviews mentioning similar issues. I hope the furniture itself lives up to expectations, and I can provide a more positive update but so far the buying and delivery experience has been disappointing. (The current heatwave is probably adding to my disappointment as I'm currently sat on the patio 🫠)
9 July 2026
Unprompted review
Reply from Mazeliving
Hello Jessica,
Thank you for your time on the phone.
I am really sorry for the unclear information about your delivery we completely take on board your points and feedback and will take these on board when reviewing our processes.
I look forward to seeing your updated review when you build the furniture this evening.
If you need anything you know where to find me.
Kind regards,
Maze Living
We ordered our furniture from maze last…
We ordered our furniture from maze last year and it’s amazing and service was excellent unfortunately our table got damaged and Phoebe in after care went above and beyond in helping us
9 July 2026
Unprompted review
Reply from Mazeliving
Hello Shelley,
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that you're still enjoying your Maze furniture and that you received excellent service from our team. We're sorry to hear about the damage to your table, but it's wonderful to know that Phoebe was able to support you and go the extra mile to help. We'll be sure to share your kind words with her.
Kind regards,
Maze Living
Beautiful furniture and fair price
Beautiful furniture and fair price. A few issues with late delivery but Maze took ownership and resolved
30 June 2026
Reply from Mazeliving
Hello Gareth,
Thank you for your honest review. We're delighted to hear that you love your new furniture and feel it offers great value for money. We apologise for the delays you experienced with your delivery, but we're pleased we were able to put things right and provide the support you needed. We really appreciate your understanding and your kind words.
Kind regards,
Maze Living
Worst customer service ever
Worst customer service ever, don’t answer phones or email. No communication other than false information re delivery. Totally exasperated by this company cancelled order.
30 June 2026
Reply from Mazeliving
We are sorry to read about your experience and completely understand how frustrating this must have been. We apologise for the lack of communication and the disappointment it caused.
I understand that one of our Customer Service team has now been in touch with you and has been able to get everything resolved. We're pleased we were able to speak with you and put things right, although we're sorry it took reaching this stage.
Thank you for taking the time to leave your feedback.
Excellent Furniture
Product was excellent, one foot missing off the sofa but we have contacted and hopefully this will be corrected. Delivery men were really helpful and everything arrived on time.
1 July 2026
Reply from Mazeliving
Hello Raymond,
Thank you for sharing your feedback. We're really pleased to hear that you're happy with the quality of your sofa and that our delivery team were helpful and everything arrived on time. We're sorry to hear that one of the feet was missing, but we're glad you've been in touch and we'll do our best to get this resolved for you as quickly as possible.
Kind regards,
Maze Living
Enjoying our great looking furniture
Enjoying our great looking furniture. Really comfortable. No need for covers on the seats as they're weather proof!
We had an issue with a crack on the edge of the large table. Phoebe, the After Sales Team Leader, did a great job resolving the issue with no hassle.
Looking forward to years of good use
1 June 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your lovely review. We really appreciate your patience while waiting for your pre-order to arrive, and we're so pleased to hear that you feel it was worth the wait. It's great to know you're happy with the quality of your corner sofa and we hope you enjoy relaxing on it for many years to come.
Kind regards,
Maze Living
Very comfortable chairs, delayed delivery
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
29 June 2026
Reply from Mazeliving
Hello Robert,
Thank you for sharing your feedback. We're pleased to hear that you're happy with the quality, packaging and comfort of your new furniture. It's great to know it works well for both dining and relaxing.
We're sorry that your delivery arrived later than originally advised and that the delivery window was broader than expected. We appreciate your patience and will take your comments on board. We hope you enjoy your new furniture and get plenty of use from it.
Kind regards,
Maze Living
Quality Products
Ordered a corner sofa. Whilst it was a long wait as a pre-order, it arrived on time. Quality of the corner sofa is excellent. Really pleased with it!
25 June 2026
Reply from Mazeliving
Hello Charlene,
Thank you for your feedback. We appreciate your patience while waiting for your pre-order to arrive and are delighted to hear that it was worth the wait. It's wonderful to know you're impressed with the quality of your corner sofa and that you're enjoying your new addition.
Kind regards,
Maze Living
I placed a large order that included 4…
I placed a large order that included 4 complete outdoor chair/table sets for a new home renovation. I ensured the order was placed in time for "delivery by 8h July". I was also careful to only order in stock items that showed this delivery timeline.
Today is the 8th so I call to try and get an update - 45 minute wait. Tried the online chat and they tell me it's only just gone to the courier and may be 10 more days. That's not the agreement on which the order was placed, I feel Maze lied to me to get the order and have let me and my family down.
Our weekend plans are now ruined as our guests won't have any tables or chairs. Disaster.
Update: Delivery is now scheduled for later this week - over 7 days later than promised when ordering. Last week I had a team of 20 trades on site that could help assemble so did not book installation services, but now just myself and large garden party this weekend. Another weekend of ruined plans because of this company. Tried to call to see if there's anything they can do, but they also lie about their opening hours - website says phone from 7:30am but when calling it says closed until 9am.
8 July 2026
Unprompted review
Reply from Mazeliving
Hello Tim,
Thank you for taking the time to update your review.
I'm very sorry that your order was not delivered within the timeframe you were expecting and that this has impacted your plans. I completely understand how disappointing this must be, especially after ordering in advance and ensuring the items were showing as in stock.
I'd also like to apologise for the confusion regarding our phone opening hours. While our phone lines are open from 9:00am, our Customer Service team are available from 7:30am responding to emails to ensure customers receive replies as early as possible.
I appreciate your frustration and sincerely apologise for the inconvenience this delay has caused. We hope your order arrives as scheduled, and if there is anything further we can assist with, please don't hesitate to get in touch.
Kind regards,
Maze Living
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