Mayoral Portugal Reviews 28

I made an online purchase for in-store pickup. The purchase process went smoothly; I received an email saying the order was on its way and that I would receive another email when it arrived at the store to pick it up. As the days passed without any news, I called customer support. The person I spoke to was quite arrogant, saying the order had been at the store for over a week and that they had sent text messages and emails informing me. I explained that I hadn't received any contact from them and that there must be a problem. The person who answered said the problem was mine, that everything was taken care of on their end. They didn't acknowledge that there was an error on the part of the companhia and even blamed me for the situation. They should review their communication and customer support service, which is uncomfortable.

Used and washed one time at 30'c. One hole around the button, colours lost and sweet tissus became hard...
Please stop this wasted product, it's like a war against our plant...

Dreadful customer service. No care at all once they have your money.

Aufpassen Betrug !
Hab Sachen für 120€ eingekauft nach 2 Woche hab ich ein E-mail geschrieben kam sowas zurück

Dear Customer,
Really sorry for hearing that but surely we will help you solve the problem.
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you.
We promise that you will receive your refund, and I will be here all the time to follow up your refund till you receive it.
Would you please just wait for a few days?
And we will mark your refund as urgent, our financial department will process your refund in first priority.
Thanks for your patience in advance.

Muss mir es jeden Wochen an hören sind jetzt 3 Monate vergangen bin sehr enttäuscht. Nie wieder auf der Webseite.!!! Worse website I have ever ordered my stuff . So pissed off 😡

Excellent service. Delivered quickly and processed a return for me, courier came to collect it free of charge and processed the refund for me quickly too. Definitely recommend! The coat I ordered was so good lucky and lovely for my toddler!

I was very happy with my experience with Mayoral. I ordered two pairs of shoes and I found their size guide very accurate for the very young baby shoes. My order arrived very promptly and I was updated constantly by UPS as to the status of my order.

Terrible Customer Service. Would not recommend buying shoes on the website as have had a terrible experience returning a shoe that had a bad fit on my son even though they had only been worn for 3 hours. Waste of money!!

Supreme service, very high quality apparel. Response from customer service was very prompt.

Fast shipping I ordered bank holiday Friday and received Tuesday morning .. great Quality clothing and perfect fit sizing!