I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... See more
Company replied
Beautifully crafted luggage labels. Had to wait for them to come from Italy which was frustrating as the website stated “in stock” but they arrived in time for Christmas and it was worth the wait. Hav... See more
Company replied
Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... See more
Company replied
Company details
About Maxwell-Scott
Written by the company
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Contact info
Unit 9 Hassacarr Close,, YO19 5SN, York, United Kingdom
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4.6
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Low quality fittings made of some sort…
Low quality fittings made of some sort of modern alloy and designed to drop off.
Leather not tough enough to last.
Stitching and workmanship was of a quality. Shame about the rest.
14 January 2026
Reply from Maxwell-Scott
Thank you for your review, Julian. We are very sorry to hear that you are not happy with the quality of the hardware on your new bag. We have not had any direct communication from you in regards to any disappointment with the bag, so would encourage you to reach out to our customer services team, if you are unhappy. We can help find a suitable resolution, or as previously mentioned, the bag can be returned to us for a full refund. Charlotte Forshaw - Customer Services Manager
Quality products and great customer service
I just bought The Micheli bag in Chestnut Tan. Payment and delivery went smooth and I`m really happy with both the look and utilities of the bag. I hope it has a long life! The customer service is also very responsive and solution-oriented.
7 January 2026
Reply from Maxwell-Scott
We are very happy to hear you are pleased with your new Micheli bag! Thank you for choosing Maxwell-Scott and we really appreciate you taking the time to leave a review! Charlotte Forshaw - Customer Services Manager
My partner loved his gift 🎁 great…
My partner loved his gift 🎁 great quality and wrapped nicely. The gift came earlier than expected was a nice suprise
23 December 2025
Reply from Maxwell-Scott
We are happy to hear your partner loved his gift! Thank you for your review. Charlotte Forshaw - Customer Services Manager
Asti mens wallet
I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years.
Fabulous quality with enough space to hold all his cards (mainly heritage organisations).
Item not in stock when ordered but kept informed of expected delivery dates from Italy.
Well worth the wait, beautiful.
17 December 2025
Reply from Maxwell-Scott
We’re so pleased to hear the wallet was worth the wait and that it makes such a lovely gift. We appreciate your patience while the item was in transit from Italy and are delighted you were happy with both the quality and the updates along the way. Thank you for taking the time to share your experience. Charlotte Forshaw - Customer Services Manager
The wallet is perfect in everyway
17 December 2025
Reply from Maxwell-Scott
Thank you for your kind review, Bruce. We’re delighted to hear that the wallet met your expectations in every respect. Charlotte Forshaw - Customer Services Manager
Good quality leather and engraving
18 December 2025
Reply from Maxwell-Scott
Thank you for your review! We’re delighted you were pleased with the quality of the leather and the engraving, and we hope you enjoy your piece for many years. Charlotte Forshaw - Customer Services Manager
Quality product Quality service
17 December 2025
Reply from Maxwell-Scott
We’re pleased to hear you were happy with both the product and the service, thank you for taking the time to leave a review! Charlotte Forshaw - Customer Services Manager
Very stylish book marks which made…
Very stylish book marks which made wonderful gifts. Personalisation was beautiful. Great quality.
17 December 2025
Reply from Maxwell-Scott
Thank you for your lovely feedback. We’re delighted the bookmarks made such wonderful gifts and that you were pleased with the personalisation and quality. Charlotte Forshaw - Customer Services Manager
Exceptional craftsmanship and excellent…
Exceptional craftsmanship and excellent service.
19 December 2025
Reply from Maxwell-Scott
We’re delighted you appreciated both the craftsmanship and the service. It is great to hear you were happy with the items. Thank you for your review! Charlotte Forshaw - Customer Services Manager
The Ultimate Briefcase
I’ve been searching for the perfect briefcase for years—something that looks professional, feels luxurious, and can handle the demands of my daily work life. When I came across the Maxwell-Scott Paolo, I decided to take the plunge, and honestly, it’s one of the best decisions I’ve made.
From the moment I opened the box, I could tell this wasn’t just another bag. The smell of the Italian leather, the flawless stitching, and the solid brass hardware—it all speaks of true craftsmanship. Every time I carry it into a meeting, I feel more confident and put-together. It’s not just about looks either; the Paolo is incredibly practical. My laptop, documents, and essentials fit perfectly without making the bag feel heavy or cluttered.
What I love most is how it’s aging. After a few months of use, the leather has developed a beautiful patina that makes it feel even more personal—like it’s telling my story. This isn’t just a briefcase; it’s a companion that will be with me for years to come.
9 December 2025
Reply from Maxwell-Scott
Thank you for such a thoughtful and detailed review. We’re thrilled to hear how much you’re enjoying your Paolo briefcase and that it’s become part of your daily working life. Knowing the leather is developing a beautiful patina and growing more personal with use is exactly what we hope for, and why we use the leather we do. Thank you for choosing Maxwell-Scott and we hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your lovely comments. We’re so pleased you’re happy with both the wallet and our communication throughout. These reviews mean a great deal to us. Charlotte Forshaw - Customer Services Manager
Superb product and service
The wash bag I ordered wasn't in stock but Maxwell-Scott kept me informed, let me know when it would be in the UK and upgraded the delivery to next day to get it to me ASAP. Fantastic service!
17 December 2025
Reply from Maxwell-Scott
Thank you for sharing your experience, Sally. We’re glad to hear you felt well informed and were happy with how our customer service team acted to speed up your delivery . Your patience is very much appreciated, and we’re delighted you were happy with the service. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your review. We’re pleased to hear you feel the glass case was worth the investment. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your kind feedback. We’re delighted you found the product unique and that it reached you quickly. We really appreciate your support and hope you enjoy it for many years to come. Charlotte Forshaw - Customer Services Manager
Absolutely beautiful product
Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but delighted. Presentation is also really slick - feels like you have bought something very special.
16 December 2025
Reply from Maxwell-Scott
Thank you for your 5 star review, Kate! We are very happy to hear that you are pleased with the product and were impressed with our customer service. We always try to offer the best service possible. Charlotte Forshaw - Customer Services Manager
Nice service
Nice service, even by phone and personal email (nowadays not the normal, unfortunately), good support to get what I was really looking for. Finally the product itself, excellent, as expected.
5 December 2025
Reply from Maxwell-Scott
We are very happy to hear you were impressed with our customer service and the product itself. Thank you for taking the time to leave a review! Charlotte Forshaw - Customer Services Manager
Good experience and quality product
The experience was really good, also the support I had to receive the order on time for Christmas.
The product is amazing and good quality leather.
I recommend it.
16 December 2025
Reply from Maxwell-Scott
Thank you for the 5 star review! We are thrilled to hear you like your new product and were happy with the service provided in getting this to arrive in time for Christmas. Charlotte Forshaw - Customer Services Manager
Excellent service and quality
5 December 2025
Reply from Maxwell-Scott
We are pleased to hear you liked the quality of the product and also our customer service. Thank you for your review, Brendan! Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We thank you for your review, John. It is great to hear you are happy with the product you received. Charlotte Forshaw - Customer Services Manager
I had been searching for a good wallet…
I had been searching for a good wallet / card holder when I came across Maxwell-Scott , I was delighted when I received it , it’s everything I was searching for , such good quality , leather is soft and beautiful, I cannot recommend enough , I will definitely be shopping there again . If you’re looking for something special, something classy … this is the right place! Thank you .
8 December 2025
Reply from Maxwell-Scott
Thank you so much for your kind words! We are very happy to hear that the wallet is exactly what you wanted and you are happy with the quality of the leather. We are very grateful for your review! Charlotte Forshaw - Customer Services Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.