I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... See more
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Review summary
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Reviews shaping this summary
Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... See more
Company replied
Beautifully crafted luggage labels. Had to wait for them to come from Italy which was frustrating as the website stated “in stock” but they arrived in time for Christmas and it was worth the wait. Hav... See more
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Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... See more
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Company details
About Maxwell-Scott
Written by the company
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Contact info
Unit 9 Hassacarr Close,, YO19 5SN, York, United Kingdom
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4.6
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
what you see is what you get / and fast
30 September 2024
Reply from Maxwell-Scott
Thank you for taking the time to leave a review, Hans. We are glad that you like what you have received, and the speed of our delivery. Charlotte Forshaw - Customer Services Mgr
Excellent customer service
Excellent customer service.
My Dad loves his key wallet too! Got it engraved with his initials for an extra something for a birthday gift - and the long warranty is a big sell & a comfort to have.
So glad I bought this in the first instance & didn't waste money on cheaper, poorer quality items from other suppliers.
30 September 2024
Reply from Maxwell-Scott
We are pleased to hear that your Dad loves his new gift. We thank you for choosing Maxwell-Scott and it is great to hear you were impressed by our customer service team. Charlotte Forshaw - Customer Services Mgr
A Special Gift
I made a decision to purchase a special gift from Maxwell-Scott for my brother. Their products are of excellent quality, well crafted and absolutely beautiful. The information provided concerning their products are highly informative and their customer service is of a high calibre. I shall purchase from this company again and know that I will only receive products which will never fail to satisfy my expectations! A company which only delivers excellence in all that they do!
16 September 2024
Reply from Maxwell-Scott
Thank you very much for the 5 star review, Marie. We are very pleased to hear that you were impressed with the quality of the products and our customer service. We appreciate you taking the time to leave a review, and look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Mgr
Absolutely helpful staff
Absolutely helpful staff!
Quality seems to be really good! I bet it would last long. Packaging was good too. I would recommend
12 September 2024
Reply from Maxwell-Scott
Thank you for your 5 star review. We are happy that you found our staff helpful, and you are pleased with the quality and packaging. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
It's great to hear you are impressed with our products and service. Thank you for taking the time to leave a review. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
Thank you for taking the time to leave a positive review, Leo. We are glad to hear you like the quality of the product. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
Thank you for your review, Andrea. We are glad to hear that you were impressed with the product and the personalization. Charlotte Forshaw - Customer Services Mgr
Everything was terrific
Everything was terrific. However, whilst the product is of high quality, the prices are a little high
27 August 2024
Reply from Maxwell-Scott
We thank you for taking the time to leave a review. It is great to hear that the order process went well and you are happy with the quality of the product. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
Thank you for the 5 star review, Sarah. We are happy that you are pleased with the wallet and speed of delivery. Charlotte Forshaw - Customer Services Mgr
Great gift for husband
I bought a wallet for my husband and it was a great gift as we got an amazing quality!
16 August 2024
Reply from Maxwell-Scott
We are pleased to hear that the gift was well received and your husband was happy with the quality of the wallet. We look forward to assist you again in the future. Charlotte Forshaw - Customer Services Mgr
Great service. Great value for money
Purchased my third bag from Maxwell Scott. The quality of the products is always very high and I consider them to be excellent value for money. There was a delay with my delivery but the Maxwell Scott Customer Services team could not have been more helpful. They contacted me frequently with updates and gave me honest reasons for the delay: they did not try to hide behind platitudes. A very approachable, highly customer-focused organisation. Will most certainly purchase from Maxwell Scott again in future.
16 August 2024
Reply from Maxwell-Scott
We are pleased to hear that you are happy with the products you have received. While there can sometimes be short delays, we do our best to keep our customers up to date with any details, so that the order process is a smooth and customer friendly as possible. We look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Mgr
Very godddd
16 August 2024
Reply from Maxwell-Scott
Thank you for your review, Jörgen. We appreciate you taking the time to leave this positive feedback. Charlotte Forshaw - Customer Services Mgr
The Maxwell Scott Experience
the company has quality products , each piece is made well, Articles are received promptly.
15 August 2024
Reply from Maxwell-Scott
We are glad to hear you like the quality of our products. Thank you for taking the time to leave a review, Souad, it is greatly appreciated. Charlotte Forshaw - Customer Services Mgr
Immensely satisfied with the product
Immensely satisfied with the product. Perhaps the progress after placing an order could be improved, but not really an issue.
8 August 2024
Reply from Maxwell-Scott
We are very happy to hear you are satisfied with the product you received. We thank you for choosing Maxwell-Scott. Charlotte Forshaw - Customer Services Mgr
Loved my new bag and the customer…
Loved my new bag and the customer service was super fast and informative :) would recommend
8 August 2024
Reply from Maxwell-Scott
Thank you for your review. We are pleased to hear you love your new bag and were happy with our customer service. Charlotte Forshaw - Customer Services Mgr
Personal phone call to clarify the the…
Personal phone call to clarify the the order when I had concerns.
29 July 2024
Reply from Maxwell-Scott
We really appreciate you taking the time to leave a review, Paula. We always try to assist our customers as best as possible, so that the whole process is easier for you. Charlotte Forshaw - Customer Services Mgr
Just a beautiful bag that I adore.
29 July 2024
Reply from Maxwell-Scott
It is great to hear you adore the bag you have received. The Flero is one of our most successful luggage bags and we really appreciate the feedback, which helps others make a decision when looking for a bag. Charlotte Forshaw - Customer Services Mgr
Product was of superb quality!
Received full updates on order. The product was of superb quality! Very happy with purchase and would definitely recommend this company.
23 July 2024
Reply from Maxwell-Scott
We are glad to hear you were happy with the communication from our customer care team. It is also great to hear that you are impressed with the quality of the product. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
Thank you for leaving a review, Sanjiv. We are very pleased to hear you liked the product and personalisation. Charlotte Forshaw - Customer Services Mgr
Reply from Maxwell-Scott
We are pleased to hear you are happy with our customer support. As a small family run business, customer support is one of our main focuses, so it is great to hear this. Thank you for taking the time to leave this 5 star review, David. Charlotte Forshaw - Customer Services Mgr
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