Mattress Firm Reviews 

Purchased a mattress for my elderly Mom to be delivered to her assisted living. Tim , the sleep expert at the location in Delray Square at 4779 W. Atlantic, was very knowledgeable and not pushy. He helped me find the perfect mattress. The delivery people were on time, and very professional. Highly recommend!

I ordered a mattress and an adjustable bed frame from Mattress Firm. The delivery was scheduled for the following week, and I was told that I would be contacted the day before with a delivery window time. Well, I was never contacted, so on my scheduled delivery day, I called customer service only to be informed that both items were out of stock at the warehouse and that they themselves were not aware of that until my call. Then, they proceeded to reschedule a delivery date without confirming it and with a twelve-hour delivery window on a Monday. I am NOT happy with their service period.

We've bought from Mattress Firm a number of times and have had no complaints. They did what the said they'd do when they said they'd do it. Unfortunatly that's all changed. Since they got greedy and over-expanded they are crap. Customer service is horrible. We bought an adjustable bed less than three years ago and it just quit. Apparently the problem is the remote lost connection with the bed. NOBODY at Mattress Firm or any of the companies they buy from can solve a simple problem. Take my advice. Stay away from them!

Horrible mattress and warranty is a joke. Serta Azure Bay firm $800 (was $1400) king mattress FAILED after about 8-10 months. Sagging was about 3” on one side, flipped and it sagged again. Contacted corporate and they wanted pics. Sent pics with a ruler showing the sag and they wanted more. Then more pics of frame and box springs alone. Then more. They offered to have someone come out and photograph for $79. The small print in their “amazing” warranty also says they charge $99 for pickup, $99 for delivery of a new mattress and a $99 “restocking” fee. So, based on this, their mattress failed and they would deduct almost $400, from our original $800 and we could use the remaining $350 as a “credit” to buy another mattress through THEM. Ya, right. SCAM.
BUY FROM COSTCO! Better prices and NO questions asked on returns for the FULL purchase price.
Read the other reviews about this company and “alleged” scams.

I'm a 65 year old disabled woman and almost 2 years ago my daughter and her husband were nice enough to buy me a bed that helps my pain bc the legs and head go up/down and I sleep better. We decided on Matress Firm, but i did do it online.....Few weeks ago my bed was too close to the wall so my friend came over to pull it back a little bit. At that moment the head part of the bed fell, 2 of the legs just broke off and now there all off, the screws broke in the frame...I just went thru throat cancer and have lost my voice, totally so my very helpful son in law, who is over 2,000 miles away from me, but he called them and he sent pics of the legs, but they wanted pics of where the legs were which is under the bed on the floor. The lady he talked to said I need to.pick it up and take pics...after 2 bouts with cancer and multitude of other issues I'm very weak. Well they left it at that, but then called him back to tell him they don't cover the legs!!! I wish I would have checked their reviews...don't waste your money here. They say they take care of everything, because
honor their warranty they call it hassle free. He spoke to Sarahi Dominguez and she wasn't helpful at all. We have 2 year warranty, and a 5 year warranty on parts, you tell them what you need and they sent to you...I know it's a different company that handles frames, but I bought it from them. I will be reporting this to BBB, consumer affairs, facebook, everywhere i can and also disability. Bc I believe they are telling me have to do these things after I told them I am disabled and I have no one that helps me do things..don't trust this company. They don't keep their word.

Have never bought one but have to say their commercials are not helping them. Sleep a great night and turn into an idiot
The whole “how do you sleep at night” is negative and horrible.

Bought a $250 purple pillow from mattress firm slept on it for a week my wife's neck is super sore ask him if I can return it they said no you can't return any accessories or pillows never buy from mattress firm again it's a bunch of s*** that's $250 a day just pocket it on something that's not worth it unfair

Mike Montgomery made this experience so delightful, was very knowledgeable and had a great sense of humor that I lost track of time, it was that engaging. I plan on buying a replacement mattress at some point and hope that Mike is the employee available.

bought new tempur bed for 7077.87 and they brought me out a cheaper version (i guess hoping i didnt know ) ( maybe increase there profit) the next business day i contacted them to let them know to come pick it up they are willing to pick up the mattress but they are not wanting to pick up the platform i also bought from them. they say they wont return the base. well when they gave me the wrong bed they voided our deal. i have now filed complaints with the bbb im also in contact with the business license board for their state trying to get it pulled so they can no longer do business. i will keep updating their facebook page with comments of what they do. they owe my 7077.00 and this wont stop till i get what im owed by them!!!!!!!!!!

I will never buy from MF again. I'm in more pain now, than I was before I got it

I purchased a full size mattress with a 120 day trial, after 40 days my back started hurting. So went back online and found a firmer mattress and box spring which was like half of the original purshase. They charged 100$ to pick up the the first mattress and dropped off the new set full mattress and box spring, ever since till now they never credit my return. I have put in 2 requests to fix this problem. I don't know what to do, paying for 2 mattresses and I don't even have the other. I have proof but they aren't listening to me...

The customer service was the worst. I bought a mattress, 2 pillows and a mattress cover through one (Elissa) "Sleep Experts" in the chat they use. She was great until the mattress was delivered. The other two items were not. When I contacted her about that, she told me to use the chat. That chat is a robot, who could not help me. I found a phone number, texted that and was told my mattress cover would now be fedexed to me (arrived June 4th). They said the pillows delivery would be confirmed by logistics. As of today (June 6th) no responses to my attempts to text, no pillows confirmation. Finally found the HQ phone number and actually spoke to a person. She tells me my pillows should be to me by June 21st (a full month after purchase). Seems like the Chat Reps could care less once they get their commission.

Our customer service professional Daisy. She was knowledgeable, friendly and was patient. She helped us find the mattress we wanted and the entire experience was top wonderful.

In 2021 I purchased a new king sized bed with adjustable bases and twin purple mattresses. One of the twin mattresses has an issue that justifies a warrenty claim. I went back to the store where I purchased the bed to file a claim. I was informed the Mattress Firm stores cannot file a clan for me but that I had to use their online site. Before I could file a claim, I needed to create an account. Then I was faced with a choice, file it online or pay $80 to have someone come to my home to do it for me. What is the purpose of the store front when they are not allowed to provide customer support? I elected to do it myself. Multiple photos are required including photos of the tags, the bare frame, and detailed photos of the damaged area requiring reference photos and detailed photos with a measuring device in the view. Frustrating to say the least.

They were so kind and guided me easily and quickly throughout my time there. Especially Ray at the Chelsea store was great and very very helpful with his positive energy. We quickly handled the situation and felt welcomed!

Absolutely recommend their service.

Do not do business with mattress firm they are a total rip off.. The top end mattress we were suckered into was horrible and they know it and are trying to sell them fast under false pretense and over priced. Buyers be aware.

Bought mattresses on line waited 3 weeks for delivery,delivery day I took off work to be there for the delivery, no show no call,I called them they said they was not delivering the mattresses today and we would have to wait ANOTHER 2 weeks for delivery, or pickup myself at warehouse. So we went to pickup at the warehouse because my wife was having surgery the following week and we needed the beds now. Got there to pickup mattresses (50 miles)and someone from mattress firm online order center canceled the order so now they said I have to pay ANOTHER $1800 for the bedding and wait 7-10 days for my refund. This is all because THEY SCREWED UP. THE REAL REASON ( I found out through a store manager) THEY DIDNT DELIVER WAS BECAUSE THEY NEVER HAD THE FRAMES IN STOCK SO THEY WHERE GOING TO KEEP PUSHING THE ORDER OUT TIL FRAMES CAME IN. MAY 26-28th. Then they said they would upgrade our frames since they never showed up for the delivery but they didn't have the upgraded frames in stock either this is straight from the store managers mouth,he said he didnt know why they said they would upgrade when they dont even show they have the frames.This place is a joke they could care less about there customers. Now my wife is having foot surgery and no bedding downstairs in our home. This will diffinetly be going to the lawyers office for a lawsuit. I'm out $1800 dollars,1-12hr day of work at $38 hr plus 100mile round trip in gas pulling a trailer ANOTHER $120. AND STILL NO MATRESSES AND NO RESOLUTION FROM THE COMPANY

The WORST I’ve been around long enough to experience a lot of service companies. Not only are the mattresses lousy … The service is even worse!
My adjustable bed broke in less than a year
Took many calls , weeks of calls ..they kept sending out the wrong part
. When I finally begged them to send a tech out, it took almost 2 weeks and he was three hours late .. well so far he’s not shown ..yea this company is a joke

these guys suck, don't buy.
I ordered almost 2 weeks ago, on day of "delivery" i didn't receive phone call or email.
I call to see status, they tell me we only have one left. Mattress is still up on the site.
i would not recommend them.

I purchased online a headboard bracket for more than $50.00 but it's not the right one for my frame. Mattress Firm does NOT take returns. I should have ordered from Amazon. I'm really annoyed and I'd like to warn others not to order online from Mattress Firm. $50. down the drain.