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They sell products they do not have in stock and when there is a problem they hold you at the mercy of their supplier and play stupid games for weeks at a time. Their customer service is rude and dismissive. 0/10 do not recommend!
I’m sad that I have to post this considering this is my second home that I furnished with Mathis. Sadly, it is now over six months since I’ve ordered my bedroom set and it is still not correct. Two of the three pieces that they delivered were defective or damaged. And Mathis agrees! They said they would replace them and that while I’m waiting for the new pieces to come in, to use the damaged ones. And they tried… Approximately five months later, the new furniture came in. It was damaged and scratched, but worst of all, it was the wrong color! They have said they will try again, but now do not even respond to my phone calls or emails. Sadly, I had to dispute the financing that was used to purchase the over $12,000 bedroom set. Most likely this will end up in litigation as I intend to sue them. I strongly suggest you shop elsewhere… You can probably do better and not have to deal with all these headaches.
Terrible customer service, they provide the wrong information about delivery, missing pieces get delivered and it’s hard to get your order correct. Would not recommend to family or friends!
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