First purchase via mastershoe and rarely buy online but most impressed by service, especially super quick returns and refund on alternative size option. Very happy with chosen style and size of traine... See more
Company replied
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Review summary
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Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and... See more
Company replied
Found Mastershoe to be excellent. Great selection of products and easy to find options. Price was fabulous and delivery was great too. Have added them to my list of 'go to' sites for equipment and tol... See more
Company replied
Good range of shoe brands. I ordered North Face Hedgehog walking boots which are a great brand and a big improvement on the last version I had. Mastershoe kept me fully updated with my delivery w... See more
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Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22K reviews
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Replied to 100% of negative reviews
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From start to finish excellent service.
From start to finish excellent service.
From the price to the delivery spot on.
I would totally recommend this company.
22 May 2026
Reply from Mastershoe
What a lovely endorsement, thank you :)
From the price through to delivery, it’s good to know everything was spot on. We really appreciate the recommendation.
Kind Regards,
Mastershoe
Would recommend Mastershoe
Ordered two pairs of trainers for my husband after doing some research regarding prices and availability. Found best price at Mastershoe. Ordering online was easy, free postage. Kept informed via email. Goods arrived quickly and well packaged. Husband happy with new trainers! Would recommend Mastershoe.
22 May 2026
Reply from Mastershoe
Thanks for taking the time to leave such a detailed review. It’s great to everything made the order straightforward, and that your husband is happy with both pairs!
Kind Regards,
Mastershoe
This is how a company should run
This is how a company should run. Item ordered and delivered on time with updates throughout. Needed to change size so return and reorder also perfectly dealt with, refund within days.
22 May 2026
Reply from Mastershoe
This is exactly how returns and exchanges should work! Thank you for your review and order. We look forward to serving you again in the future.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for your review. Great to hear the product quality and speedy delivery both hit the mark.
Kind Regards,
Mastershoe
Easy to order and great delivery times
Easy to order and great delivery times. Excellent value for money. This was my 1st time to use Mastershoe but I definitely order from them again.
22 May 2026
Reply from Mastershoe
A first order that arrives quickly and offers good value is a great start!
Thanks for giving us a try, and we look forward to receiving your next order.
Kind Regards,
Mastershoe
Excellent service
Excellent service. Product as expected, including size & description. Arrived next day as required. Used This company previously & continue to be pleased with the standard of service.
22 May 2026
Reply from Mastershoe
It’s lovely to hear from a returning customer :D
Great to know the product matched the description and sizing, and that next-day delivery arrived when needed.
Kind Regards,
Mastershoe
good website with clear visuals of the…
good website with clear visuals of the product , price was good and delivery nice and quick would recommend
21 May 2026
Reply from Mastershoe
Thank you for your review and recommendation. Clear product photos make online shopping much easier, so it’s good to know the website helped you choose with confidence.
Kind Regards,
Mastershoe
Good price and speedy delivery.
21 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased you were happy with the price and speedy delivery.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. We’re pleased you were happy with the product, fast delivery and communication throughout your order.
Kind Regards,
Mastershoe
Ordered 2 pairs of sandals
Ordered 2 pairs of sandals. Fast delivery no problems. A good price and will use this company again.
21 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased both pairs of sandals arrived quickly and without any problems, and that you were happy with the price. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. We’re pleased you were happy with the price and prompt delivery.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. We always do our best to keep our prices competitive, so we’re pleased you were happy with the product, price and quick delivery.
Kind Regards,
Mastershoe
Straightforward transaction
18 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased everything was straightforward.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. We’re pleased you’re happy with your new trainers.
Kind Regards,
Mastershoe
I could not fault Mastershoe
I could not fault Mastershoe: from placing the order through to delivery of the product their service was first class.
18 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re delighted you found the service first class throughout. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Brilliant service
Brilliant service, great product and fast delivery….first time customer so would definitely look to shop here again in the future
21 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re pleased your first order went so smoothly and that you were happy with the product and fast delivery. We look forward to receiving your next order!
Kind Regards,
Mastershoe
So glad to find boots I was looking for…
So glad to find boots I was looking for at Matershow, that seemed unavailable elsewhere. Easy to order, good delivery.
21 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re pleased to hear you found the Merrell hiking shoes at a good price and that they arrived promptly. It’s great to hear you’re so happy with them :D
Kind Regards,
Mastershoe
Bought Merrell hiking shoes
Bought Merrell hiking shoes, really good price, prompt delivery, excellent shoes - very happy.
20 May 2026
Reply from Mastershoe
It sounds like the Merrell hiking shoes were a great find! Thanks for highlighting the price and prompt delivery, and enjoy the new shoes.
Kind Regards,
Mastershoe
Order arrived very quickly
Order arrived very quickly. Excellent price. Good packaging. Item exactly as described. Will no doubt use this company again 😀
20 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re pleased your order arrived quickly, was well packaged and exactly as described. We always work hard to keep our prices competitive and look forward to receiving your next order.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review and order. We’re pleased the boots arrived quickly and were exactly what you were looking for!
Kind Regards,
Mastershoe
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