First purchase via mastershoe and rarely buy online but most impressed by service, especially super quick returns and refund on alternative size option. Very happy with chosen style and size of traine... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and... See more
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Found Mastershoe to be excellent. Great selection of products and easy to find options. Price was fabulous and delivery was great too. Have added them to my list of 'go to' sites for equipment and tol... See more
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Good range of shoe brands. I ordered North Face Hedgehog walking boots which are a great brand and a big improvement on the last version I had. Mastershoe kept me fully updated with my delivery w... See more
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Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22K reviews
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Replied to 95% of negative reviews
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Great experience
It was so easy to order. The parcel arrived promptly and was packaged well. Good communication too. Extremely happy with my sandals. Fab quality.
29 May 2026
Reply from Mastershoe
What a lovely review. It’s great to hear the ordering, packaging and communication all went smoothly, and even better that you’re so happy with the sandals! :)
Kind Regards,
Mastershoe
Wanted the shoes fast..
Wanted the shoes fast... and their express service delivered on time.
29 May 2026
Reply from Mastershoe
Thank your review and order.
Glad to hear it arrived right on time :)
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for the feedback. Great-quality products, good prices and prompt service sums up exactly what we work towards!
Kind Regards,
Mastershoe
So much cheaper than other websites
So much cheaper than other websites! The quality was perfect and really fast delivery. I wouldn’t hesitate to order from them again
29 May 2026
Reply from Mastershoe
Sounds like you found a real bargain! Great to hear the item arrived quickly and the quality was spot on. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Good-value shoes delivered promptly is just what we like to hear!
Kind Regards,
Mastershoe
Great find
Great find, exactly the sandals I was looking for, at a great price. Quick delivery. Will use again
29 May 2026
Reply from Mastershoe
Thank you for your review. Finding the exact sandals you wanted at a great price is a result. Thanks for your review, and we look forward to your next order.
Kind Regards,
Mastershoe
Keen pricing, simple ordering, good delivery,
Ordered some tennis shoes that were hard to find in my size (11) elsewhere, fairly priced, straightforward transaction.
13 May 2026
Reply from Mastershoe
Size 11 tennis shoes can be difficult to track down, so it’s good to know we had the right pair in stock. Thanks for the feedback.
Kind Regards,
Mastershoe
I was thrilled to buy a pair of certain…
I was thrilled to buy a pair of certain brand sandals which were much cheaper. The service was excellent. Thank you.
29 May 2026
Reply from Mastershoe
Thank you for you're kind words, and we’re glad the sandals and service lived up to expectations.
Kind Regards,
Mastershoe
Very quick returns and refunds
Very quick returns and refunds
And competitive pricing
I would definitely order from them again
29 May 2026
Reply from Mastershoe
Returns should be simple, so it’s great to hear yours was handled quickly and the refund followed without delay.
We look forward to receiving your next order.
Kind Regards,
Mastershoe
Very straightforward for ordering and…
Very straightforward for ordering and fast, reliable delivery.
Excellent product. Excellent company.
29 May 2026
Reply from Mastershoe
Thanks for your review and order.
Straightforward ordering, reliable delivery and a product you’re happy with: that’s exactly the experience we want all our customers to have!
Kind Regards,
Mastershoe
Consistently Good
Bought a pair of Merrell Moab GTX walking shoes at a good price and delivery was within 3 days. I bought this pair as I was impressed with the first pair I bought a few weeks ago.
28 May 2026
Reply from Mastershoe
Coming back for a second pair within a few weeks says a lot. Thanks for ordering with us again, and we hope the new Merrell Moab GTX shoes serve you just as well.
Kind Regards,
Mastershoe
Speedy delivery great price and amazing…
Speedy delivery great price and amazing strive capri shoes
28 May 2026
Reply from Mastershoe
Those Strive Capri sandals sound like a winner. Great to hear they arrived quickly and at a price you were happy with.
Kind Regards,
Mastershoe
GOOD PRICE AND DELIVERED ON TIME
28 May 2026
Reply from Mastershoe
Thanks for the five stars. Good price and delivery right on time, just how we like it!
Kind Regards,
Mastershoe
Unable to source boots from my usual…
Unable to source boots from my usual supplier. Ordered Thursday, delivered Saturday, no issues at all, and at a comparable price.
28 May 2026
Reply from Mastershoe
Glad we could help when your usual supplier couldn’t. Ordering on Thursday and having the boots by Saturday is a great turnaround.
Kind Regards,
Mastershoe
Good communication and product arrived…
Good communication and product arrived intact and as described
18 May 2026
Reply from Mastershoe
Thanks for your review. It’s good to know the communication was clear and the product arrived safely!
Kind Regards,
Mastershoe
Reply from Mastershoe
Quick, well packed and good value: thanks for letting us know everything arrived as it should.
Kind Regards,
Mastershoe
Delighted with my sandals at a great…
Delighted with my sandals at a great price. Very comfortable and look great. Excellent service
27 May 2026
Reply from Mastershoe
Lovely to hear you’re delighted with the sandals. Finding them at a great price makes it even better.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks very much. Spot on and delivered quickly is exactly what we like to hear!
Kind Regards,
Mastershoe
Reply from Mastershoe
Great price, smooth service and good shoes sounds like a successful order to us. Thank you for giving us a go.
Kind Regards,
Mastershoe
First rate service
First rate service. Great prices and also great customer service - not something you often find. I had a problem with some boots which was sorted out with no fuss.
13 October 2025
Reply from Mastershoe
This is great to hear! When a problem crops up, getting it sorted quickly and without fuss is what matters. Thank you for choosing to shop with us
Kind Regards,
Mastershoe
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