Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and... See more
Company replied
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Review summary
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Found Mastershoe to be excellent. Great selection of products and easy to find options. Price was fabulous and delivery was great too. Have added them to my list of 'go to' sites for equipment and tol... See more
Company replied
After searching online for a decent price for the shoes I stumbled across Mastershoe. Not only was the cost of the shoes way better than anywhere else, including free delivery, the ease of ordering... See more
Company replied
Found this company by accident searching for a specific pair of boots and they came up as the cheapest. Did a bit of research to make sure they were a genuine company and found they were a reputable f... See more
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Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22K reviews
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Replied to 100% of negative reviews
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Shoes came clearly faulty and the…
Shoes came clearly faulty and the return process was a little convoluted to say the least - difficult to get the photos to the size required on the online form, plus the usual wait to get a reply, as well as the standard offer of a partial refund on something unwearable!
UPDATE. As already stated the return process wasn't simple - they wanted many pictures of all angles of the shoe to the right size as required on the website, plus the page kept refreshing, so had to do it multiple times!
I also have an email asking if I would like a PARTIAL refund or return, so no idea why this is disputed by the retailer ??
UPDATE yet again - now asking for 'proof' of email like I am not being honest? ! Avoid.
26 June 2026
Reply from Mastershoe
Hi
I am sorry to hear there was an issue with your order.
I have looked into this and can see we received an email from you with some details of the issue and images on 2nd July 2026 at 19:06pm. I can see we responded to your email on 3rd July at 7:44am asking if you would prefer a refund or replacement for the order. I am a little confused as no discount was offered to keep the shoes, as the item was agreed as faulty, we would not offer a partial refund where the item cannot be worn. Following your response the same day requesting a refund, we sent a pre-paid returns label the same day so you could return the shoes to us free of charge for a full refund. This refund was processed on 07-07-2026 following the items return.
We are really sorry about the issue with your purchase and the inconvenience caused.
Kind regards
Mastershoe
Reply to Updated review;
Hi Angela,
Thank you for the update to your review. I have double checked all correspondence and have been unable to locate any email offering a partial refund? I responded to the original form apologising for the issue and asking if you would prefer a replacement or refund to which you responded the occasion had passed so could you have a refund. My colleague then sent a returns label for the item to be returned to us for a full refund at no cost. If possible could you please forward a copy of the email offering a partial refund so we can investigate this further?
I am sorry you had issues with using the contact form and image sizing, I can see we received it 3 times I have fed this back to the team who will look into the refreshing issue. To explain, unfortunately we need restrict image size to receive the messages but try to be as generous on sizing as possible for most phone image size saving. The 4 images we request on the form do mean we can give a full response to queries without needing to ask for further information.
I hope this helps to explain and I am sorry to hear the return experience was not as easy for you as it could have been due to the refreshing issue.
Kind Regards
Pam
Reply from Mastershoe
Thank you for your review. Great to hear you found the shoes you wanted and that everything went through without any issues.
Kind Regards,
Mastershoe
Good price
Good price, quick service, clear terms. Bought my first pair of Hokas and pleased with them.
25 June 2026
Reply from Mastershoe
Thanks for your review. It’s great to hear your first pair of Hokas were a great choice and that you were happy with the price and service!
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Great to hear the delivery was quick and that you were happy with the product tooo :)
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for the feedback. It’s good to know ordering was easy and everything moved quickly.
Kind Regards,
Mastershoe
Teva Sandals
Mastershoe was the best price I could find and the sandals arrived on the due date and well packed.
25 June 2026
Reply from Mastershoe
Thank you for your review. Great to hear you found the Teva sandals at the best price and that they arrived on time and well packaged.
Kind Regards,
Mastershoe
Great shoe, delivered when it said it would
25 June 2026
Reply from Mastershoe
Thanks for your review. Good to hear you’re happy with the shoes and that delivery arrived exactly when expected.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for the lovely feedback. Great to hear the sandals arrived on time, well packaged and lived up to expectations.
Kind Regards,
Mastershoe
Delivered quickly and an excellent…
Delivered quickly and an excellent price. First class communication throughout.
24 June 2026
Reply from Mastershoe
Thank you for your review. A good price, quick delivery and clear communication throughout is exactly the kind of experience we want customers to have.
Kind Regards,
Mastershoe
Shoes were as advertised
Shoes were as advertised, price good and delivery prompt. It’s great to have a company that just does everything right!
23 June 2026
Reply from Mastershoe
Thank you for such a kind review. “Doing everything right” is a lovely compliment, and we really appreciate it.
Kind Regards,
Mastershoe
Good prices, quality product, return process was ok
I bought two pairs of the same hiking boot in different sizes to try at home. The price of the boots was very competative and i think cheaper than anywhere else.
They arrived promptly and were acceptably packaged.
I returned the pair which were too big. The return cost about £4.99, which I was aware of before purchasing. Return process was OK, not as slick at the user end of the Web pages, but it was OK and they are not a huge company. The return was swiftly acknowledged and refunded in a few days.
Overall, I was happy with the service.
Would be better if: no return postage ( but price of product is competitive and you can't have everything); online return process could be slicker.
22 June 2026
Reply from Mastershoe
Thank you for taking the time to leave such a detailed and balanced review. It’s great to hear the boots arrived promptly, were competitively priced and that the refund was handled quickly once the return came back to us. We also appreciate your honest comments about the return process, and we’ll take that feedback on board.
Kind Regards,
Mastershoe
Found Mastershoe to be excellent
Found Mastershoe to be excellent. Great selection of products and easy to find options. Price was fabulous and delivery was great too. Have added them to my list of 'go to' sites for equipment and told several of my scouting colleagues to check them out. Very happy.
29 May 2026
Reply from Mastershoe
Thank you for the brilliant review.
Being added to your “go to” list and recommended to your scouting colleagues means a lot!
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Good price and quick delivery is always a great combo!
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Great to hear your order arrived quickly without any issues.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for the kind feedback. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Price was keen
Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and a whole world away from rudimentary pairs. Delivery was also first class, so quick off the mark. With me on two days.
15 June 2026
Reply from Mastershoe
Thank you for such a detailed review. It’s great to hear the sizing information helped you order with confidence and that the wellies proved such a good choice. Reaching the Highlands within two days is a great result too.
Kind Regards,
Mastershoe
After searching online for a decent…
After searching online for a decent price for the shoes I stumbled across Mastershoe.
Not only was the cost of the shoes way better than anywhere else, including free delivery, the ease of ordering and delivery time was excellent.
I will most definitely use them again.
19 June 2026
Reply from Mastershoe
Thank you for giving us a try. It sounds like you found exactly what you wanted at a much better price, with free delivery and a smooth ordering process too. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Absolutely excellent in all aspects.
19 June 2026
Reply from Mastershoe
Thank you for the fantastic review. We really appreciate it.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Great to hear you found the order good value and were happy with the service.
Kind Regards,
Mastershoe
Excellent service
Excellent service. Item took considerable time to be delivered- not the company’s fault but that of the carrier. Made contact with the firm and got a helpful, polite response. Would recommend.
19 June 2026
Reply from Mastershoe
Thank you for the recommendation. We’re sorry the carrier caused such a delay, but it’s great to know our team were helpful and polite when you contacted us.
Kind Regards,
Mastershoe
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