Awful service
Awful service! No refund from them since February…!!!!!!!! It’s already end of April!!!! NEVER ever buy from them!!!
6 February 2023
Unprompted review
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Company details
Written by the company
MassaBoutique.com è il negozio on-line di Francesco Massa a Martina Franca. Sul sito è possibile acquistare Abbigliamento e Accessori griffati con sconti fino al -50% nella sezione Outlet. Spedizione gratuita in tutta Italia.
Contact info
Corso Messapia, 57, 74015, Martina Franca, Italy
- 0804859148
- massa@massaboutique.com
- www.massaboutique.com
2.0
Poor
32 reviews
Hasn’t replied to negative reviews
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Refund is the biggest problem
I'm buying from Massaboutique for some years, goods always just original, prices is good. The biggest problem for me is the same that was written by Italian customers is very very long time to get a refund, for me it's about two months now and I still didn't get it. Customer support works 2/5. Change your attitude to your customers or you will lose most of them.
Update after 2 weeks since i posted this review. I reduced seller's score to lowest, 2 weeks past, still no refund came. Here is last seller's reply:
30.03.2023. Dear Customer, your report has already been forwarded to the accounts department. We will inform you as soon as possible. In the meantime, we apologise for the wait and thank you for your patience.
Unfortunately, between balances and technical problems there have been delays, but your refund is definitely among the next in order of processing.
12.05.2023. Finally I've got the refund, after 4 monthes.
26 December 2022
Unprompted review
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