Martin Tolhurst Solicitors Reviews 

522
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and helpful staff for providing clear communication and reassuring guidance throughout complex property sales and legal processes. Consumers note that the overall service is exceptionally efficient, highlighting rapid responses to queries, positive interactions, and remarkably smooth transactions from start to finish. Some people were dissatisfied with occasional communication delays and inconsistent updates during their lengthy and stressful property transactions. Reviewers also mentioned feeling unsupported at times or experiencing difficulties getting hold of someone directly when urgent questions arose regarding their files.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and proactive throughout property purchases... See more

Service

Clients share positive opinions on service, highlighting that the team is professional, efficient, and... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Customers report great satisfaction with response times, noting that staff were consistently quick to reply... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that everything feels handled with real care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dad used Martin Tolhurst solicitors after my mum passed to help him redo his will and sort out the land registry forms. We would highly recommend this firm for their professional, friendly, helpful... See more

Company replied

Rated 5 out of 5 stars

We used Martin Tolhurst for both property sale and execution of a will at the same time. Both Gemma Nie (conveyance) and Sarah Begley (wills) and their teams were very helpful, friendly and profession... See more

Rated 5 out of 5 stars

Having dealt with Martin tolhurst solicitors nearly all year I have had a lovely experience. Trying to purchase a flat for the most part of the year and then deciding on buying a house I was supported... See more

Company replied

Rated 5 out of 5 stars

not the first time buyer or seller, but this experience was fantastic and most of it is down to solicitors. My conveyancer was Cathy Price and her team (Kirsty Martin) and they were great - quick resp... See more

Company replied


Company details

  1. Lawyer

Written by the company

Established over 130 years ago, Martin Tolhurst Solicitors is one of Kent’s leading Law firms. With traditional values, complimented by our modern approach, online case tracking and case management systems – our clients can benefit from our years of experience a vast array of specialisms and rest assured that their case will be handled thoroughly, professionally, in an approachable and understandable way. With 4 offices across Kent, including: Gillingham, Ashford, Longfield, and Sittingbourne, and over 160 staff across our dedicated teams, we are able to support and service clients in Kent and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

522 reviews

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Asks customers to review

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Replied to 66% of negative reviews

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4.7

All reviews

(522)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Selling commercial property at auction

This was the first time that I had either sold a commercial property or sold via an auction. Roger, at Martin Tolhurst Solicitors, was exceptionally professional, patient and prompt with all his communications. He fully explained all the process and allayed all my fears at every point. I have no hesitation in recommending this company and would like to thank the entire team who looked after me.

31 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Excellent service from Cally at Martin…

Excellent service from Cally at Martin Tolhurst. Would 💯 recommend. Went above and beyond through a very turbulent move and navigating a not so efficient conveyancer too who was controlling the bottom of the chain. Would definitely use her excellent services again.

1 November 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 1 out of 5 stars

Poor Service…

Ward recommended we use Martin Tolhurst for our property purchase. Their service was very poor. No reply to emails, I had to constantly chase and follow up on them until completion. Staff also had an unprofessional attitude. On the overall not a great experience dealing with them.

31 October 2023
Unprompted review
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Reply from Martin Tolhurst Solicitors

Dear Ms Yoa,
We truly value your feedback and apologise for any inconvenience you've experienced. To better understand your situation and address the matter effectively, could you kindly provide us with the name of the solicitor who handled your case? Please reach out to us at marketing@martintolhurst.co.uk, and we'll be more than happy to assist you.

Thank you,
Online Team

Rated 5 out of 5 stars

Great service

Martin Tolhurst were really good helping us buy a house. They took us through the information from the searches, helping where we needed an indemnity from the vendor, and then exchanged really quickly once everything was agreed. We'd definitely use again.

30 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

The solicitors were excellent and kept…

The solicitors were excellent and kept us in the loop during the who sales process they very professional and nothing was too much trouble, we would recommend their service to family and friends without hesitation. Thank you

29 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Excellent solicitors

Martin Tolhurst were excellent every step of the way. We had two instructions that fell through, but they had no qualms about taking us on again and it was 3rd time lucky for us. The communication was always good and they were really on the ball. Highly recommended!

28 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

As a first time purchaser

As a first time purchaser, Martin Tolhurst Solicitors were a joy to use. It could have been quite daunting otherwise. From an initial letter in late June, to the appointment as my Solicitors on 23 July 2024 until completion, so pleased with the work done on my behalf.

Solicitor, Lesley and Legal Secretary, Alicia were both excellent. Even when I had made a mistake or found a document a little daunting, I had a proverbial helping hand.

I would definitely use the company again in the future.

23 July 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Best regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Sceptical at first, but very impressed!

I was sceptical at first using Martin Tolhurst as had been recommended to use them through my estate agent, but they have been fantastic from start to finish. Everything has been actioned swiftly and professionally, and we’ve been kept up to date the whole time. The team were so efficient it made the other solicitors in the chain look poor. Our solicitor took the extra time to talk us through things that were new to us, which was greatly appreciated. Thank you for making a stressful process much easier!

11 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

A very professional & excellent service…

A very professional & excellent service received by the team at Martin Tolhurst Solicitors in Sittingbourne.
They ensured my property sale went through as smoothly & promptly as possible. Even if the person you were dealing with was unavailable there was always someone there to move things forward, not just palm you off! Help was always at hand straight away to answer any questions & put my mind at rest.
I couldn't rate Martin Tolhurst Solicitors any higher & truly recommend them if you want hassle free conveyancing.
Thanks to all involved in my case in particular Danny, Emily & Danielle!!!

23 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Best regards,
Ilaria
Online Team

Rated 5 out of 5 stars

First time house purchase

Fantastic solicitors at Martin Tolhurst I had Kirsty working on my case helping me with the purchase of my first home.

Kirsty was brilliant she was very quick to reply to emails or if she was not available one of her colleagues would in her place. Very professional and very helpful especially when I had a few questions to ask as being my first time I was a little unsure, Kirsty guided me through the process with ease.

Overall my experience with Martin Tolhurst was very good I highly recommend them for purchasing a property.

18 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

I had an excellent experience in…

I had an excellent experience in appointing Martin Tolhurst Solicitors for my recent property conveyancing requirements. Jane Williams and her team looked after me very well and I felt regularly informed throughout the process.

9 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Best regards,
Ilaria
Online Team

Rated 5 out of 5 stars

As ever Martin Tolhurst has delivered

As ever Martin Tolhurst has delivered! After using this firm for various conveyancing services on buying and selling commercial and residential property, it made no sense to look elsewhere for assistance with will planning. Sarah and the team at Longfield were swift and diligent in drawing up a joint will for my wife and I, which in turn was finalised and arranged within the week.

24 September 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Martin Tolhurst were recommended to us…

Martin Tolhurst Solicitors were recommended to us by Wards when we were in the process of selling a property.
We had good communication via Wards initially; the searches were made and we were notified of each search being completed. Document requests and queries were smooth transactions. Nearing exchange we pushed for more direct communication and I have to say that from the Martin Tolhurst side of things, Sonya Perkins was brilliant with efficient phone calls and information regarding the exchange and completion dates. I think communication is imperative when completing such a stressful life event. We had no chain, the buyers were first time buyers and we were not buying, a simple buy and sell but it still took 4 and a half months. Be prepared for how long these things can take.

27 September 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Probate application & estate distribution

We instructed Sarah from Martin Tolhurst to deal with the application for Probate and estate distribution following my father-in-law's passing earlier this year. We have been very happy with Sarah's work and support. She, and her colleagues, have been very helpful through the whole of this process. Estate distribution has now been completed and we are more than happy with the service provided.

26 September 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Great service at a difficult time

Great service at a difficult time. Phone calls were returned quickly and explanations were clear and very helpful. Thank you so much!

3 October 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Brilliant Experience

I cannot recommend Martin Tolhurst Solicitors enough. We lost our first buyers and when we sold again shortly after, Stacey worked above and beyond to keep chasing on our behalf. They were most accommodating, especially if there was something we didn't quite understand. They were prompt in replying to phone calls or emails, I couldn't wish for a better experience.
P Simpson

13 September 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Excellent and efficient

Excellent and efficient. Great communication and always answered calls and emails.

16 September 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

First time home buyer.

It was my first time buying a new house. I need professional solicitors to help me on the way. Martin Tolhurst did that! They were honest with their estimated fees, and good level of service. Anything I asked for legally, they provided, and they suggested documents that I never thought of. Thank you for help. I would recommend them to anyone.

15 March 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 4 out of 5 stars

Kirsty at the Gillingham branch Superb!

Kirsty at the Gillingham branch was superb in helping convey both our sale and purchase and was very quick to respond to any queries and actions. She really helped to keep both sale and purchase on track and helped to manage our buyer's solicitors (Martin Tolhurst Ashford) who did not seem to be so experienced. This is the only reason for the reduction of one star given this feedback is for Martin Tolhurst overall. The buyer's solicitors did regularly request information that was already provided to them and did not seem as proactive or quick to respond as the Gillinaham branch. For example, full hyperlinks were shared to planning documents which were subsequently forwarded as part of a scanned document but the Ashford branch claimed they were not able to open the links as they couldn't "click" on the link. They could easily have spent an extra minute or two to type out the hyperlink but instead delayed proceeding by 3 to 4 weeks by sitting on the issue before responding to inform us some enquiries were still outstanding due to them not being able to access the "shared" planning documents.

Overall, an exceptional experience and service provided by Kirsty and the team at the Gillingham branch. The Ashford branch may need some additional support or training to get to the same level as the Gillinham branch.

19 August 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 4 out of 5 stars

Got us our first home.

As first time buyers, we were recommended Martin Tolhurst by Wards. MT were friendly and they understood any concerns and worries we had trying to get everything sorted. My only problem was, there was a lot of paperwork coming through, and sometimes no explanation of what needed to happen, especially if I had missed something on the documents. And a lot of the times, I was sent repetitive documents, which has wasted a lot of printer ink and paper trying to keep it all together. It has taken from May to September to get our house, it's taken a while, and we had no chain either.

21 May 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

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