Martin Tolhurst Solicitors Reviews 

522
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and helpful staff for providing clear communication and reassuring guidance throughout complex property sales and legal processes. Consumers note that the overall service is exceptionally efficient, highlighting rapid responses to queries, positive interactions, and remarkably smooth transactions from start to finish. Some people were dissatisfied with occasional communication delays and inconsistent updates during their lengthy and stressful property transactions. Reviewers also mentioned feeling unsupported at times or experiencing difficulties getting hold of someone directly when urgent questions arose regarding their files.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and proactive throughout property purchases... See more

Service

Clients share positive opinions on service, highlighting that the team is professional, efficient, and... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Customers report great satisfaction with response times, noting that staff were consistently quick to reply... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that everything feels handled with real care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dad used Martin Tolhurst solicitors after my mum passed to help him redo his will and sort out the land registry forms. We would highly recommend this firm for their professional, friendly, helpful... See more

Company replied

Rated 5 out of 5 stars

We used Martin Tolhurst for both property sale and execution of a will at the same time. Both Gemma Nie (conveyance) and Sarah Begley (wills) and their teams were very helpful, friendly and profession... See more

Rated 5 out of 5 stars

Having dealt with Martin tolhurst solicitors nearly all year I have had a lovely experience. Trying to purchase a flat for the most part of the year and then deciding on buying a house I was supported... See more

Company replied

Rated 5 out of 5 stars

not the first time buyer or seller, but this experience was fantastic and most of it is down to solicitors. My conveyancer was Cathy Price and her team (Kirsty Martin) and they were great - quick resp... See more

Company replied


Company details

  1. Lawyer

Written by the company

Established over 130 years ago, Martin Tolhurst Solicitors is one of Kent’s leading Law firms. With traditional values, complimented by our modern approach, online case tracking and case management systems – our clients can benefit from our years of experience a vast array of specialisms and rest assured that their case will be handled thoroughly, professionally, in an approachable and understandable way. With 4 offices across Kent, including: Gillingham, Ashford, Longfield, and Sittingbourne, and over 160 staff across our dedicated teams, we are able to support and service clients in Kent and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

522 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(522)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Very slick and professional conveyancing service

We appointed Martin Tolhurst solicitors for the sale of our house in Kent and the purchase of our new home in Stratford upon Avon. All of the staff in the Longfield office were brilliant. As often happens, when something tricky comes up you want experienced professionals capable of dealing with it and that’s what we got. We were kept informed every step of the way with a very slick process. We don’t often use legal services, but this was the best ever.

27 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

I would 100% recommend

We worked with Simran and Lauren and they were absolutely fantastic. We were first time buyers so completely new to the process and they went into detail with everything to make sure we understood. Not only that, they were so fast and efficient, they would respond within a few hours of sending an email and were always available on the phone! We were able to complete in 8 weeks and beat the stamp duty changes because of how great they were! I would 100% recommend they are worth the money.

31 March 2025
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Thank you Simran! Thank you Lauren! Thank you Martin Tolhurst!

We had an excellent experience buying our first home with the help of our solicitor Simran Pannu and our legal secretary Lauren New at Martin Tolhurst. Both Simran and Lauren were absolutely lovely to work with! We made it clear from the first moment we got in contact that we wanted to close on the house before 1st April to avoid stamp duty costs and they did everything in their power to ensure we avoided it. We ended up completing on the 31st March! Everything went smoothly and we're grateful for this seamless experience :)

31 March 2025
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

We used for property conveyance

A very efficient and professional service, good communication throughout and available for telephone advice if required. Would highly recommend.

28 March 2025
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Highly recommended

Highly recommended for property sales and purchases. Efficient, knowledgeable and very professional. Very quick at replying to queries and good value for money.

28 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

The best Solicitors firm I have ever experienced

The Solicitors firm, especially my conveyancing lawyer Gemma, has followed up closely my sale of property and kept me updated of the progress. Definitely seek their assistance for any property transactions in the future.

31 March 2025
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Gemma Nie was excellent is the process…

Gemma Nie was excellent is the process of buying our first home. Nothing was ever too much trouble and whenever I asked for an update she would come back to me. I felt updated at all times and had complete assurance she was acting in my best interests. Would always recommend to anyone looking to sell or move home.

31 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Martin Tolhurst Solictors...simply the best.

I would highly recommend Martin Tolhurst solicitors, kirsty Martin was very professional and really helpful, which made the whole process simple and easy to get through. So a big thank you to her and the whole team.

28 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Great Solicitors

I would highly recommend MartinTolhurst, particularly Hannah Stanford who has handled my divorce, I couldn't have survived the process without her, she was efficient, approachable, and very empathetic. She also went above and beyond, by taking on additional conveyancing work related to my divorce. Outstanding in every way.

21 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Fantastic solicitors

We would really recommend using Martin Tolhurst at Gillingham.
We had Lucy Nelson as our solicitor and she was fantastic. Her communication was brilliant, she made things explained in a far less complicated way and overall just found the experience a lot less stressful having Lucy as our solicitor.
We would definitely use Martin Tolhurst and Lucy again in future properties.
Again, huge thank you.
Jake Smith & Hannah Thompson

14 March 2025
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Greatful service …friendly staff ..I…

Greatful service …friendly staff ..I recommend..Thanks all team martin tolhurst

21 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

We worked with Ngozi on the purchase of…

We worked with Ngozi on the purchase of our home. She was excellent in answering any queries we had and swift with responses. We would recommend Ngozi to our friends.

31 January 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Efficient, high quality service

Efficient service for an unusual transaction.

18 January 2025
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Great service

Kirsty Martin and her team were great from start to finish in our home buying journey. Each step was clearly explained to us, and responses in a timely manor.

14 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Gemma and team at the Gillingham office…

Gemma and team at the Gillingham office were absolutely brilliant with the sale of my late Mums house. I can’t thank you enough for the professional and kind support throughout the sale. Thanks again.

14 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Found MT most helpful and efficient.

Found MT most helpful and efficient.
Would highly recommend their services.

12 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Martin Tolhurst Solicitors are the best…

Martin Tolhurst Solicitors are the best solicitors I've ever used! In 2021 I purchased a property. Alan Stevens in Ashford handled the conveyancing - I didn'thave to chase once, Alan was on the case before I even had to time to think! I went back to them as I had a problem with another property and had a face to face appointment with Richard Carter who agreed to help me and I'm so grateful to him. It wasn't easy due to other third parties involved but Richard stuck with me and we were able to get the matter resolved and I could then move on and sell the property. The conveyancing this time was handled by Richard and his team, Heidi, Melissa and Alan, again exceptional service and I can't thank them enough. I recommend them very highly and will certainly use them again.

3 March 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

excellent and trusting service

From first contact, i received a friendly and professional and also sympathetic service. Everything was explained clearly so i understand the process.
Regular updates and communication was received without it being unnecessary and at all times i was given professional and honest advice. Trust with solicitor's is sometime hard, but i was told what i needed to hear, not what i wanted at times. This is incredibly important as you are paying them, so easy to be led along and just get a big bill. It was a real pleasure dealing with them, they made a difficult situation much easier to deal with and i can not thank them enough for all their help and advice.

14 February 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Efficient and sensitive

Sarah Begley and her team took us through the probate business with efficiency and sensitivity. I was particularly impressed by the speed of response to every enquiry, and it was a comfort to feel well informed.
Thank you.

28 February 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Grateful for Abdul and the teams…

Grateful for Abdul and the teams assistance!

Instructed Martin Tolhurst to assist with conveyancing a residential property (our first home). Was recommended their services by my brother-in-law who used them on completing the purchase of his property. Was a little sceptical at start however all concerns were soon put to ease with a checklist I could track the progress of the purchase and regular updates from Abdul and the team. Work progressed at a good pace Abdul ensured that we were taking steps in the right direction every week. He also pointed out things that we would need to look out for which was very helpful and he was very accessible and approachable for any enquiries. We are very pleased with our experience with Abdul and Martin Tolhurst. I would recommend their services to friends and family.

27 February 2025
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

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