Marsh & Parsons Estate Agents Reviews 

Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!

Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.

I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.

Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted

Lucy Meehan was the propery manager. Great communication and fast responses.

I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.

Great and efficient staff. Was easy and pleasant to work with.

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Nayara has been so helpful and communicative ever since she took over!

Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.

The Marsh & Parsons team, and the Conran group before them, have been great letting agents. Having moved to London for the first time three years ago, the move in process was quick and easy, and since then communication has been respectful, simple, and on the rare occasion that the property had an issue, it was sorted quickly by the team. My thanks to Owain for his help as our property manager - and also ensuring the check out process has been simple. I’ve found that you’re left able to live comfortably in your property without constant hassle from the agent - which is not the case with other agencies! I have really appreciated the care and support from Owain and the M&P team.

Owain had been nothing but helpful time and again

Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.

I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.

I am still in the motions, but I always feel that credit should be given where due.

Thank you team.

Marsh & Parsons (Wimbledon office) have been very accommodating and considerate since they took over from Andrew Scott Robertson. We have had some issues that obviously occur when renting, and our property manager, Nayara, has been incredibly responsive and helpful throughout our time living at the property. We look forward to continuing to rent with them in future.

I don’t usually write reviews, I felt compelled to on this occasion because the service has been exceptional.

Marsh & Parsons (Notting Hill office) and their managing agent, Charlie Caine, have been outstanding from start to finish.

The team worked seamlessly across offices, showing real coordination and commitment. They found a tenant swiftly and went above and beyond to ensure the apartment was presented at its best.

Charlie, in particular, has been a pleasure to work with: professional, highly responsive, and always offering clear, practical advice. Over the past year , and especially in the last two months working closely together, the level of service has been consistently excellent.

Fast, efficient, and genuinely hardworking. Thank you so much!!

I have been with this letting agency for over 10 years now. Owain has been looking after me - excellent & efficient service always & very professional!
Thank you Owain @ Marsh Parsons
Mr chauhan
Landlord

We’ve had a very disappointing experience with Marsh & Parsons since the start of our tenancy in November 2025.

The property was misrepresented as furnished—the agent later admitted this was an assumption and hadn’t been confirmed with the landlord. In reality, the furniture belonged to the outgoing tenant, who attempted to sell it to us. Despite raising multiple issues before moving in—including damp, mould, broken lights, and the need for a professional clean—none were addressed. We moved into a property that was unclean, had a strong damp smell, visible mould, and unresolved maintenance issues.

Since then, problems have continued, including a leaking roof (still unresolved months later), ongoing damp and mould with no clear plan, pest issues (mice and now a cockroach), and outstanding basic repairs. Communication has been consistently poor—contractors attend, but there is little to no follow-up, and we are left chasing for updates.

There also appears to be a lack of coordination between teams, with issues raised early on later treated as new, causing further delays.

Overall, the service has fallen well below the standard expected of a professional letting agent. The lack of action, accountability, and communication has made this an extremely frustrating and concerning experience.

Debbie was very prompt as our agent and helped give us a wonderful stay.

We lived in a home for 5 years that was managed by M&P's Fulham office. For the first year we had very good service and communication with their representative. Starting in year 2 there was a revolving door of agents that communicated contradictory information time after time. I can't imagine that they have a working CRM because we constantly had to remind them what was going on with the property they were supposed to be managing.

When it came time for us to move we dealt with three months of agent scheduling showings and then not showing up or showing up at the wrong time, and failing to call or text us about changes. At move out time, they flatly lied about the condition of the property, missing keys, and other matters. They also tried to get us to pay utility bills after our contract had ended (an image of one bill showed it addressed to 'New Resident'). In our communication with the property owner (who was an excellent owner), they called M&P 'the worst.'

In the future, I would not rent a property that used them as management, and I definitely would caution owners from hiring them.