Marshall Motor Group Reviews 

Recently part exchanged our i10 and Andy (sales) couldn’t have been more helpful in the process. Thanks also to Will (sales) & Scott (service) for organising our service plan. Mention also to Simon for assisting in a post sale minor issue.
Thanks to all for a stress free purchase!
Gatwick Hyundai
Mr & Mrs L

Excellent service from Steve at Marshall Volkswagen Harlow.

After both mirror glasses on my Touareg R were stolen, Steve Townsend made the whole process incredibly easy. He was professional, knowledgeable, kept me updated throughout and resolved everything quickly.

It’s rare to receive customer service that’s genuinely memorable, but Steve went above and beyond. He is a real credit to the dealership.

Because of Steve and the service I received, Marshall Volkswagen Harlow will now be my go-to Volkswagen dealership. Thank you, Steve.

I recently purchased my first car, Range Rover, from Marshall Land Rover Leicester, and I couldn’t have asked for a better experience.

Jonathan Grice was professional and knowledgeable, and went above and beyond to help me find the perfect car. He explained every feature, responded to my questions incredibly quickly, and worked hard to help with my finance arrangements, making the entire process smooth and stress-free. He even topped the car up with complimentary extras, which was a lovely touch. The car itself was presented in immaculate condition and had clearly been well maintained.

I’d also like to thank Tim and Nick, who were both very kind and helpful throughout.

It’s clear that Marshall Land Rover Leicester genuinely values its customers, and that’s what makes the dealership stand out.

Jonathan is a real asset to the company, and the whole team made buying my first car a memorable experience.

I highly recommend them and would happily do business with them again.

Marshall’s Jaguar Landrover Leicester Poor service, very poor communication honesty is questionable. I wrote a review on here some weeks ago and a quick reply came saying Anna would get back to me if I gave my contact details - I did and sent a further ‘reminder’ a week later another week later still no contact! Over six weeks since Marshall’s took my i-pace and as far as I can see they haven’t even started the work! In total Marshall have had my car for 11 weeks out of the last 7 months. 4 weeks of that time with no curtesy car the remaining time with a little petrol Skoda. Paying for a Jaguar driving a Skoda and having to put petrol in it instead of powering my ipace with our solar panels. The Marshall’s response continues to be fobbing me off/ saying they are doing their best! The response to this review will likely be the same. Say, ‘do get in touch we value our customers’ (for trust pilot readers to see) and then doing nothing! Atrocious. Be very careful dealing with Marshall’s Jaguar Landrover Leicester.

To be 100% honest I couldn't afford a new car so I decided to see if I could get mine modified. (Review continues)

The team at Marshall Volkswagen in letchworth were absolutely fantastic supporting me.

I requested a quote for cruise control and got a duplicate service book at the time. The cruise control was originally booked in earlier than it was done but I understand there was an issue sourcing the parts needed.

The team contacted me to ask if it was okay to be done at a later date, which was fine. After the hassle of them sourcing the part the team booked me in quickly and professionally to get it fitted.

This was then fitted and was a top quality job. I would like to thank the team at Marshall Volkswagen in Letchworth for still supporting modifications

Car Sent There
White 2014 VW Polo 6R 1.0 MPI

These guys either have serious organisation issues or they just don't care. Will not buy again from them. Sales was good after sales appalling compared with service levels I get from BMW for my motorbike. BMW 10 Marshall's -10

FYI Coulsdon Audi

We purchased a 2025 Formentor VZ2 and had a fantastic experience with Altay. Trading in a pre face-lift version Formentor V2

After visiting another dealership that didn't seem interested, we travelled to a dealership out of our local area.

Altay was a breath of fresh air. His product knowledge was excellent, his attention to detail was spot on, and he made the whole process quick, easy, and completely stress-free.

He's a great character friendly, approachable, and genuinely cares about his customers. I couldn't be happier with the service and would highly recommend both Altay and the dealership.

We love the car and the dealership. Recommended to parents who are also purchasing same vehicle

Exceptional service from Marshall BYD Peterborough!
I recently traded in my JLR Evoque and purchased a BYD Sealion 7 Excellence, and the entire experience was outstanding from start to finish.
My sincere thanks go to the whole sales team. Everyone made us feel genuinely welcome, relaxed, and valued throughout the process. Hayden Alberta whose calm friendly approach got us interested, and Matt Ward who was incredibly helpful in resolving a few questions and concerns we had, and nothing ever felt like too much trouble.
An extra special thank you goes to Guy Walton. From arranging the test drive to patiently explaining the car's seemingly endless features and guiding us through the purchase process, his knowledge, professionalism, and friendly approach made the experience enjoyable and stress-free.
When new car day arrived, the big reveal was a fantastic moment. Guy made us feel like truly valued customers, and his attention to detail ensured the handover was memorable and exciting.
Thank you, Guy, for the outstanding service and attention we received. I wouldn't hesitate to recommend Marshall BYD Peterborough to anyone choosing a new vehicle.

We visited this dealership after finding a vehicle we were ready to purchase. We expected to be able to view the car properly, ask a few questions, and arrange a test drive.

Instead, we were simply told that no one was available and that we would have to come back another day.

What made this particularly frustrating was that the showroom appeared quiet. There were no other customers waiting to be served, yet several members of staff were visible and did not appear to be assisting anyone. At no point did anyone offer to help, explain how long the wait might be, or make any attempt to accommodate us.

For a dealership, turning away customers who are ready to buy without even attempting to engage with them is astonishing. Good customer service is about making people feel welcome and valued, even if there is a short wait. Unfortunately, we experienced the complete opposite.

We won't be returning, and based on this experience, I wouldn't recommend this dealership to anyone looking for a business that values its customers.

Many thanks to Ben from the Chery Gatwick Marshall Team who has been absolutely amazing. Victoria and I recently purchased a Tiggo 8 and we had the pleasure of being looked after by Ben. The process has been incredibly smooth from start to finish and Ben has been great at every step of the way ensuring we have been kept informed of all of our options. It has been an absolute pleasure working with Ben and we can't wait to take delivery of our new car!

We needed a car quickly due to a write-off. We were let down horribly by other Škoda dealers — cars listed as available had either just been bought by them or had failed sales checks.

Then we phoned Marshall Croydon Škoda and spoke to Kacey. What a breath of fresh air! My best sales experience buying ANYTHING for years — and I was a retail director for years, so the bar is very high.

When my bank kept me waiting for 40 minutes to make payment, she stayed well over her leaving time to make sure everything was sorted. And the car was delivered 50 miles from the dealership the next day. Kacey really put the customer first. She knew the car inside and out. And it is a very nice car for a very nice price. Well done her and the guys at Marshalls who made it all happen

I had my car booked into Marshalls in May, the lost the booking, yes they apologised. We booked in again and had my car for the warranty work. They had it for nine days and returned it with the same fault as before. Well done. How have they dealt with the issue? Deathly quite with the exception two people who have emailed over the last 8 working days. If this wasn’t warranty work I wouldn’t be going to Marshalls. Their sales team are great their service team are…about as poor as you could get. The word poor doesn’t seem adequate!

Thanks Izzy, I have emailed the reviews team on the 6/7/2026. Its now the 8/7/2026 and clearly I am an unhappy customer. As I said deathly quiet. So, if I thought it would do any good I would but clearly it doesn’t.

I am very happy with my experience at BYD Marshall St Neots. Kerrie McGregor was excellent from start to finish. She was very friendly, patient, helpful, and always responsive when I had questions.

The whole process was smooth and hassle-free. The part exchange was straightforward, and I was given a very good value for my old car. I never felt pressured at any point, and all my questions were answered clearly.

The car is great, and I am very satisfied with both the vehicle and the service. Thank you very much to Kerrie and the team. I would happily recommend BYD Marshall St Neots.

I had such a fantastic experience with Marshall BYD St Neots. As a motability customer, I couldn’t have asked for anything more. Kerrie was amazing from our first visit, to keeping in touch - all the way to car collection. Thank you so much for a fantastic experience 😊

Fantastic service and extremely helpful salesperson (Kerrie).
We are extremely pleased with our new car.

Marshall Audi Maidstone . Very professional experience with Reni the customer advisor who was very knowledgeable about the matters identified by their inspection which was carried out free while recall parts were fitted . Great when a service advisor can answer technical questions without having to run back and forth to the workshop for answers . Very positive 2nd experience with this dealership. A flexible booking approach enabling me to wait for the car in a comfortable area and they didn't take Very long to do the work either .

I bought a used 2022 Audi A3 from Marshall in September 2025 for around £21,000. Within three weeks an independent garage found multiple fault codes, including one for lost communication with the transmission control module. I was told these were likely minor, so I carried on using the car — only for the same faults to resurface and the car to break down completely with a transmission/mechatronics failure less than a year after purchase.
Marshall confirmed the transmission fault and quoted me around £5,000 to replace the mechatronics unit. When I raised a formal complaint asking Marshall to cover the repair under the consumer rights act, they refused to accept responsibility, arguing the fault was my problem and I should have spotted it earlier.
I've now been left without a usable car — with a young family relying on it — while paying finance on a vehicle that developed a serious transmission fault far sooner than anyone should expect from a car of this age and price. Very disappointed in how this has been handled and will not be dealing with Marshall after my dispute has been resolved .

I left a 199 pound refundable deposit on a car.when I went to marshall landrover cheltenham I decided not purchase discovery.i asked for deposit back keep getting excuses it's with finance department two weeks later still waiting for refund .never leave a deposit with this company .quick to take your money but not to give it back.

I had an incredibly disappointing and stressful experience with this BYD store.
At the beginning of June, I placed an order for a white BYD Dolphin (Comfort trim). I was explicitly promised a delivery timeframe of 3 to 4 weeks, or by the end of June at the very latest. Trusting this timeline, I went ahead and invested in installing an EV home charger and switched my home energy tariff to prepare for the car's arrival.
During the entire 4-week waiting period, the store provided zero updates. When I reached out to them, I was brushed off with "nothing yet."
After the 4 weeks passed, I went into the store in person to get answers. A manager informed me that if I wanted the white car, I would have to wait another 4 to 6 weeks, with no guarantees. However, they offered an alternative: they had a grey model available immediately and stated they would honor our original approved quote for it.
Because this car was for my wife, I told them I would return with her the following day to finalize it. Yet, when we arrived the next day, they went back on their word, claiming they could no longer offer the grey car at the quoted price.
After 4 to 5 weeks of anticipation, tension, and terrible customer service, I finally decided to cancel my quote entirely.
My advice to anyone visiting this store: Do not trust their verbal promises. If they give you a delivery timeline or a price match offer, demand a written copy or a confirmation email on the spot. Very pathetic and unprofessional experience.

Shout out to Callum Gibbs, Marshall Škoda Canterbury. Thank you for your assistance with the purchase of my Škoda. I was extremely impressed by your speed and efficiency throughout the process. You kept me fully informed at every stage without me ever having to chase for updates, making the whole experience straightforward and stress-free.

You were pleasant, helpful, and diligent throughout, and you put together an excellent package with all the information I needed to make decisions with confidence. Your professionalism and attention to detail were greatly appreciated.

I would have no hesitation in recommending you to anyone looking to purchase a new or used Škoda in the Canterbury area or beyond. Thank you again for such an excellent level of service.