Marktplaats Reviews 

For many years I have an account and selling things what I don't need and never but never had to pay anything now they are asking money?? Why now after all those years why do they need money? In Dutch we say oplichters in English scammers. This is not all by login you get so much spams and lots of grap in my private email box!! What happend with this company,Pathetic with those people and time that authorities should do something about this!

Biggest scam in Netherlands. Every transaction is made in favor of the scammer and they do absolutely nothing to protect buyers, guess why? Even the "safe payment" method they advertise through the platform offers zero protection to buyers. Scammers are using the OPP online payment system to "officially" ask for payment and then they disappear. Even if you leave negative feedback to the scammer, guess what, Marktplaats deletes you comment. The scam system is bigger than you think, be warned! Unbelievable how it is possible that the police didn't shut down this website yet.

Very unsafe and absolutely not trustful. Unfortunately I have faced with scammers and lost about 400 Euro. So be very very careful while using this site

‘Speciaal deal’ to send packages with DHL for € 0,99. When to be paid, Marktplaats demands extra € 0,40 ‘service fee’. Hustling for extra money. Not earlier disclosed on the ad.

Very disappointing.

Blocked my account when I tried creating one with ZERO explanation. Support does not reply to any contact. Only old users seem to be allowed.

Worst customer service ever! You only talk with robots that don't solve the problem. Even after the customer service said that the problem was solved, it was a lie. Now I have to restart all communication with a robot that does not solve the problem. In addition, there is not telephone number to call. WORST CUSTOMER SERVICE

Full of scams! Impossible to make a real transaction

Got scammed for a PS5, tried contacting police, markaats, online payment service, and Revolut. Usually Revolut manages to get the funds however in this case the marktplaats way of payment blocked it! Police mailed me and said they won’t do anything cause they don’t have time, and marktplaats did not even bother to contact me!

Most of the are advertisements fraudulent and fake. I made a pay through the website to buy a product. Then, the seller disappeared with my money,money and you cannot get a refund.

Terrible platform, terrible service. Avoid it.

This is the most stupid website.

You cant block people, only chats. You block them in one chat, they message you in another chat.

Ridiculous app and the people running it are either careless or need to hire smarter team.

I trusted that the buyers protection would actually protect me. The decision was to pay out the full amount to the seller although the product was not as described. I was not taken seriously at all and will refrain from using this platform again. Never order anything online from this platform.

I have encountered a serious issue on Marktplaats and would like to report it to you, as I have found no way to submit my complaint directly to Marktplaats.
What happened?
I attempted to purchase and pay for a product via Marktplaats. My bank confirmed that the payment had been processed, but when I returned to the Marktplaats page, I received a red error message: “The transaction was not completed.” At the same time, the product was marked as reserved.
This caused enormous confusion and stress, as I didn't know whether my payment had been successful, whether the product was still reserved for me, or whether I had been scammed. I spent over an hour trying to resolve the issue:
• I tried to contact Marktplaats, but there was no direct contact option available.
• I contacted my bank, initially thinking it was a case of fraud.
• Later, I reached out to the seller, who confirmed that the product had been reserved for me. So it turned out to be a mistake with the Marktplaats website.
Why I am filing a complaint:
1. Marktplaats provided incorrect payment information, which led to confusion and unnecessary distress.
2. I had no idea how to proceed, as there were no instructions or guidance for situations like this.
3. Marktplaats offers no way to contact support for technical issues. The only option is a chatbot, which could not connect me to a human representative or provide an email address or phone number.
4. This means there is no way to file an official complaint with Marktplaats. I find this unacceptable, as a platform like Marktplaats should be reachable for customers with serious problems like this.

Support is awful. No phone number for individuals (only businesses), and they end the live chat whenever they don’t like what you are saying. In my case, I was just asking about the buyer protection and compensation for the buyer & seller when a package is lost, because that is what happened - DHL lost a €200 guitar, offered the buyer €17 and I have still not even heard an update as the seller. Says a lot about Maarktplaats’ attitude towards customers on both sides of the sale… I will not be returning, especially considering the number of alternative platforms.

I have been using Marktplaats for private and business purposes for 20 years and it works perfectly. Use your common sense & pick up the items yourself and pay on the spot

I've been scammed and they only said that I should be careful about it and gave me the bullets how I can avoid scammers. Obviously scammers can see the security flaws on this system better than us and it's not always easy to investigate if it's a scam or not. I wish you had a better system detecting or preventing it.

Scammers! Tried to take funds off my CC I don't even know who they are! Watch out!

Using for 6 years. Suddenly stopped receiving notifications from buyers writing me and support is totally useless.. Already few years like that.

I recently sold a Fisher-Price Batman toy through Marktplaast platform and encountered a highly frustrating and unfair situation with the buyer. I would like to formally express my concerns about the lack of seller protection in such cases.

I shipped the toy promptly and in working condition. However, due to the rush of packing, I overlooked the fact that my child had previously painted parts of it with watercolor paint. Additionally, my spouse, who took the listing photos, unintentionally included some unrelated toy figures in the background, which were never part of the sale. This was an honest mistake, not a deliberate attempt to mislead.

The buyer, however, is now using these minor issues to demand a price reduction, claiming the toy is dirty and missing figures (which were never included in the listing). Despite my clear explanations and assurances that the toy is fully functional, they insist it is defective, likely because they do not know how to operate it correctly. I even provided detailed instructions on its usage.

When I refused to lower the price, I offered the buyer the option to return the toy for a refund. Instead of proceeding with a fair return, they threatened to abuse the buyer protection policy as leverage to keep the toy without paying in full. This is clearly an unethical practice.

What is most concerning is that Marktplaats provides no protection for sellers in such disputes. The platform seems to favor buyers entirely, leaving sellers vulnerable to bad-faith actors who can easily exploit the system to pressure sellers into unfair deals—or worse, take the product without paying at all.

This experience has made it clear that selling via shipping on Marktplaats is extremely risky. Items can be lost, manipulated, or even taken without payment, with little to no recourse for the seller. If Marktplaats does not offer better protection for honest sellers, it is not a reliable platform for shipping-based transactions. At best, it may serve as a local communication tool for in-person pickups, but beyond that, sellers take on too much risk.

I urge Marktplaats to reconsider its policies and implement better safeguards for sellers, ensuring that fraudulent or coercive behavior is not rewarded.

No option to contact marktplaats even when it's a normal weekday and a time that they claim to be available. You can only chat with them as consumer (very frustrating) and when no one is available you'll have to do it with some restarted AI chatbot that only asks stupid questions. In this scenario I actually wanted to talk to an employee because some seller was selling very obviously fake goods (illegal and immoral). I already reported it (yes chatbot) but they litterly dont seem too care about people using their platform to do illegal activities. The first time the ad was actually removed (very fast probably automatic) but after that the seller just started posting the exact same ads again. I reported him again saying that they already removed his ads (rightfully) for selling fake goods but now they don't seem to care at all. Also the seller protection doesn't apply for fake goods so they are basically supporting everyone selling fake stuff (Wich is still illegal). Thank you marktplaats very cool!!!