Markel Direct Reviews 

Easy to use on line, excellent value and good customer service

Excellent communication, superhelp and brilliant service. Would recommend to everyone
Thank you all very much.

AVOID! This insurance company at all cost. It’s a joke! I took out business insurance with them, £6 a month … that’s all. Yet it has affected my credit score TWICE! By over 100 points. I literally don’t get how they can do two hard searches for £6 a month 🤣 honestly AVOID THEM! They need to be ALOT more clear on their terms and conditions of opening loans and hard searched. I’ve taken several insurances out recently for pets and houses and business and this is the ONLY company that have done it as an upfront loan! Absolute joke I’ll never be using them again!

Worst insurance company I’ve ever dealt with ,I’ve been waiting 6 weeks plus for my insurance documents, I must’ve phoned these people and requested them via the post four times, each time I’m told that it must be the post office that lost them,REALLY four times? In the end, I got so fed up, I cancel the insurance which I don’t think I ever had or was going to have anyway, and I was assured no money would be taken out of my bank account, but true to form another total cock up as payment was taken out of my bank, I have just requested that money be returned , but I won’t be holding my breath. I am sure they’ll be several more phone calls to this useless insurance company before I achieve my goal which is to get my money back .

Spoke to the company and they went through the whole thing to make sure the policy was right for our youth club. I then received all the documents by email as stated. Nice easy process to arrange cover

One of your team, Husain, helped me with our enquiries to insure our charity and trustees extremely promptly and courteously. Really excellent customer service. Thank you

The online process was straightforward, easy to understand and navigate.
All documents were received immediately and very well explained.
Overall, a simply and swift experience.

As an unaffiliated golf society it is difficult to find a company who will insure you, however, we found Markel able to do so, which along with the reviews previously left all being positive encouraged us to purchase a policy. The operator was good in his explanation of what the policy did and did not entail, along with advising as to additional options which we had not considered.

I was able to speak to a person not just referred to the web sight . The young man was very helpful and knowledgeable of the type of insurance i needed .

Markel was able to meet our needs as a CIC and more than reached our expectations.

The experience was professional from start to finish. I got my request fulfilled soon after making contact with Markel.

I would recommend them to any other company requiring similar services.

Very helpful adviser on the phone . Explained everything clearly and concisely.
Called back the next day when requested as I had to consult other parties
Very easy process

The credit/monthly credit company I have used few years ago. Never had any issues then with premium, so don’t expect to now. Taking the policy out was easy. Most others require you to call them, and repeat what you input online. Waste of a working man’s time, which in theory also puts more on your price, to pay a person to do what a computer system can do effortlessly and vary rearely makes errors.
So far so good. Much cheaper than previous quotes, for a sole director/worker. 👍

Very helpful and friendly person who assisted when I needed to place insurance for our street party. It was cheaper to buy an annual policy than something one off and the person was able to explain everything in plain English. Thank you!

One interview for Markel to get the information they needed from us. Clear precise questions and information. Well explained, well mannered and extremely efficient.

I called Markel to follow up on an insurance quote I'd received. I provided my first name and last name and the customer service person somehow totally misheard my first name and based on my surname, asked if my first name was my sister's name, explicitly stating my sister's first name. This told me that my sister was on their system and therefore likely a customer of theirs, which she indeed was. I was shocked by this and felt it was: a) highly presumptuous of the customer service person to assume that was my first name just because they had someone else with my surname on their system - he should have just asked me to re-spell my first name if he was unsure; b) it was a breach of my sister's personal data because I knew after him offering my sister's first name that there was someone on their system with my sister's first name and surname. I submitted a complaint saying this was a breach of confidentiality and felt it must have been a breach of data protection, to which they responded that it was merely a “Data Incident” and not a “Data Breach” because the incident is: “unlikely to result in a risk to rights and freedoms of individuals”. Nevertheless they "have identified opportunities for further GDPR training which has been logged in the event tracker and will be actioned". If further training is required, then they have identified there is a shortfall in what they did, so why have they not apologised? At no point have they acknowledged that they did anything wrong or apologised. Both the way the customer service and the complaints team dealt with me was awful and I chose to go with another insurer. Companies like this do not deserve to be rewarded with business, when they don't understand the fundamental importance of not giving out the names of their customers.

Great customer service and great pricing. I have been their customer for over 7 years now and have bought multiple insurances. I called today to update the business information and Hussain was very supportive and walked me through all the changes. I highly recommend them for all business insurances.

By far the worst insurance company in my experience. Tried for two days to speak with customer service but couldn’t get through to anyone. (You won’t have any issue getting through to sales!) They cancelled my insurance off the back of an email I sent requesting for someone to CALL me regarding further info on cancelling the policy. They then proceeded to take payment from my bank for the month after they cancelled the policy and today on chasing the refund i still don’t have any resolution because the adviser I spoke to was clueless.

Terrible. Miss sold a policy by a member of their team over the phone. The policy was then cancelled the following day leaving us uninsured! Shocking