marginholdingslimitedonline.com Reviews 

188
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were let down by their experience overall. Customers frequently stated that the products received were cheaply made, of terrible quality, and completely different from what was advertised online. Consumers also expressed strong frustration regarding unexpected charges, making it very difficult to obtain assistance. People often struggled to return items or communicate with anyone willing to help resolve these problems. Some reviewers were happy with receiving helpful assistance and successful refunds for their orders. A few people mentioned that customer service eventually resolved their billing issues and provided satisfactory solutions.

What people talk about most

Product

Reviewers highlight negative aspects of product, strongly condemning the poor quality and widespread... See more

Payment

Reviewers express deep frustration and dissatisfaction regarding unexpected payment charges and fees on their... See more

Refund

Customers expressed intense frustration and dissatisfaction with the refund process, highlighting that it is... See more

Order

Customers consistently note frustration with order practices, highlighting unexpected charges. Consumers... See more

Quality

Consumers express deep disappointment regarding quality, noting that items arrive as cheap items or a piece... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Refused to give me a refund. We sincerely apologize that the product did not meet your expectations.We truly understand how disappointing this must be for you. We have carefully checked your ord... See more

Rated 1 out of 5 stars

They appear to be scam artists, advertising products on Facebook. Beware, if you see either Margin Holdings Ltd or Inno Lifestyle Shop. If you order an item, you will be tagged for "extra services"... See more

Rated 1 out of 5 stars

Cooling fan. Poor quality product. Not as advertised. To borrow a phrase from Napoleon Dynamite "this nothing but a piece of junk!" Charged something like $40 to ship an item that weighs less than thr... See more

Rated 1 out of 5 stars

For paying 165.00, I had expected that it would last for more than an hour. Despite charging it 3 times it didn't work. Absolute garbage! Shame on me for not reading the Trust Pilot app before orde... See more


1.2

Bad

TrustScore 1 out of 5

188 reviews

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No history of asking for reviews

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1.2

All reviews

(188)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammer Alert

Scammer Alert! I received two charges within two weeks from this company through my Paypal account. I do not remember ever ordering anything from them, and I don't use Paypal very often, so this fraudulent charge was very noticeable. The number listed on BBB is no good.

14 November 2023
Unprompted review
Rated 1 out of 5 stars

Heaters are not fit for purpose.

Received items six Heaters (6) they are not fit for the purpose they are intended for.
Got in touch with MARGIN HOLDINGS within there 30 days money back gaurantee and asked for a return address to return the Heaters (ha ha) and heard nothing and I informed them I was filing a dispute with Paypal.
Informed Paypal and was informed they had already received my notice of dispute from Margin Holdings.
I am now waiting for any movement on this case from Paypal for the outstanding amount of £282:00.

27 October 2023
Unprompted review
Rated 1 out of 5 stars

Smart Heater- very strange company

I purchased a "smart heater" and paid about £45.00 for it, the remote to work it was £13.00 on top of this and it was advertised as essential for the energy crisis and would be brilliant and heat a whole room! we didn't find it to be this great and there were some on amazon that looked very similar to what we had received in the post for less than £20.00 with a remote included!
I emailed them demanding a refund as i was within my 30 day "money guarantee" period, they replied with an email saying "what is wrong" asking me what had happened, i explained that it didn't work the way i had expected it to and they then sent me a manual on how to use it!
I then replied saying i wanted a full refund, which i was entitled to, and for them to send me on the refund information - they replied saying they would give me back 40% of my money so i wouldn't have to pay for shipping fees! I said i had a 30 day money back guarantee and wanted a full refund - emails then went back and forth - they came back with 50% then 60% then finally they said 85% of my money back so in the end i just took it as i had lost the box to return it! - the funny thing is each time i sent a reply, a different member of staff replied, so i had a Leo, then Deen, then Amy, then Dax, then Tom, then Dave and the email addresses ranged from paypal@marginholdingslimitedonlinecom, support@buysmartheatcom, uksupport@getsmartheatcom - apparently they also have a restocking fee - PS: We have a restocking fee of 15% for every return!
I found this company very dodgy, something isn't right about them at all and i believe that they didn't want the "return" items listed against them so will refund to try their best to stop this!

27 November 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a Vital Fitness Watch

I ordered a Vital Fitness Watch. I didn't know I had to order the charger separately which cost an additional $15. WHEN I GOT THE WATCH, IT WOULDN'T CHARGE UP, AND THE DIRECTIONS WERE UNCLEAR. I AM TRYING TO RETURN THE WATCH WHICH I KNOW IS NOT GOING TO BE EASY.

13 November 2023
Unprompted review
Rated 1 out of 5 stars

Wow what a giant RIP OFF

Wow what a giant RIP OFF. I ordered a Alpha Heater for a bargain price of £49.99p. I bought it through PayPal. There was no mention of tax to pay or shipping costs so the thing actually cost £69.99p, . I tried to cancel the order within 5 minutes of ordering but PAYPAL can’t or won’t let me cancel the order. Both Pay Pal and Margin Holdings are a bloody rip off. As soon as the thing arrives it’s going back. It pisses me off when they don’t tell you the full costs before you commit to buying.

11 November 2023
Unprompted review
Rated 1 out of 5 stars

Soothely Neck Massager

I bought a Soothely neck massager from a site operating as GetSoothely. What I received was a Jiankang Yangsheng neck massager which I saw could be purchased online for $4. Only positive is that they promptly refunded my money and didn’t even want this cheap plastic thing back.

7 November 2023
Unprompted review
Rated 3 out of 5 stars

EMS Fitness Apparatus

I ordered the EMS Fitness Apparatus, model:301/501/601
I found on Pinterest for $69.44. I was offered another one for $39.95 which I bought also. When I opened the package I found I had only received 5 patches instead of 10. Also after charging one of the apparatuses and following the instructions, I found it to not vibrate as I expected.

21 October 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a Smart Watch (1x Black…

I purchased a Smart Watch (1x Black Vital Fit Track
Item #BLKFITNESSWATCH-01. for $44.59. I also purchased a warranty & a watch band set. I returned the watch almost immediately as it was a poor device. Despite the guarantee promises, I received a refurd of $10.11. If I click on Margin Holdings from this web site, I go to a clank page. I will watch Paypal in case they try to charge me again.

14 August 2023
Unprompted review
Rated 1 out of 5 stars

Sent off for 2 Alpha heaters

Sent off for 2 Alpha heaters, when they arrived, on Oct 10th, both were broken at the plug, they were shoddy cheap items, not fit for purpose. Luckily I paid through PayPal, but could only get through to the resolution centre if I clicked on the payment shown in dollars, not pounds. The same day they arrived I was visited by Kent Fire brigade to check my smoke detectors, I showed the heaters to the guys, and they said they were a fire risk!! I informed margin holdings of this by e mail, demanding and receiving a full refund. Avoid at all costs, the online promotional film seems professional but is very misleading,

11 October 2023
Unprompted review
Rated 5 out of 5 stars

After reading all of the negative…

After reading all of the negative reviews, I thought; it’s time to put out there for the world to see, my personal experience. I bought the Rival Smartwatch, model ZL02D. And I also paid through PayPal. So far so good, it’s been over a month, and I am as “happy as a witch in a broom factory” author unknown. In any case, the watch looks fantastic, and performs as advertised.
I am sorry to hear, about so many unpleasant experiences with other purchasers.

31 July 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 2 Vital Fit trackers and…

I ordered 2 Vital Fit trackers and neither worked with my phones. I returned them within the return period and have not received my refund or any response at all. I have sent two requests since the trackers were returned and received by them June 30, 2023. The return policy says the refund should be issued within 5-10 business days and it has now been 14. They do not live up to their refund policy and their product did not work for me.

23 July 2023
Unprompted review
Rated 1 out of 5 stars

Company misrepresented the Vital Fit…

Company misrepresented the Vital Fit Tracker and itself. Said product was made in USA. It isn’t. Did not come with charging code. Had to pay extra for charging component but nothing to hook it to the device. No manual either. I went online for manual but no info on charging it to get started. Said I can get total refund. I will do this but I have to pay shipping and handling. They will not refund until they receive product and it may take some time. I was told to download the APP but am not going to do so. Only Nigerian, Indian and Chinese produce the APP. I do t trust it on my iPhone. I feel like I was duped.

22 July 2023
Unprompted review
Rated 1 out of 5 stars

I ordered One of those Elite…

I ordered One of those Elite Flashlights you see advertising on tv and upon placing the order it did`nt feel right. I cancelled the order via paypal but all that did was cancel any future payments. This was a onetime pymnt, why would there be future pymnts. I received the wrong product. It was a $5 plug and drive fuel save tuning box for an automobile computer, not even a flashlight. I called the seller to request a refund and he responded thats not going to happen we will put the correct item in the mail . I said no I want a refund. I ended the call for this Rep sounded like one of those scammers you see on youtube....BEWARE !!!!

18 July 2023
Unprompted review
Rated 1 out of 5 stars

I went to order one of their products…

I went to order one of their products and something felt not right so, after having put in my payment information, I backed out of the purchase, it still charged me. I was using my Paypal so, I immediately went to PayPal and was given a number to call. I immediately canceled. I have saved all emails and it says I have a refund in my PayPal however, what kind of company completes your purchase for you after backing out. You can get the same product on Amazon at a cheaper price. It was a window breaking device.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

Product never arrived

Product never arrived, initially tracking showed the product was delivered to someone in Pennsylvania. Later it indicated it was on its way. Big run around. Do not purchase on marketplace!

21 June 2023
Unprompted review

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