Refused to give me a refund. We sincerely apologize that the product did not meet your expectations.We truly understand how disappointing this must be for you. We have carefully checked your ord... See more
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Scammer Alert
Scammer Alert! I received two charges within two weeks from this company through my Paypal account. I do not remember ever ordering anything from them, and I don't use Paypal very often, so this fraudulent charge was very noticeable. The number listed on BBB is no good.
Heaters are not fit for purpose.
Received items six Heaters (6) they are not fit for the purpose they are intended for.
Got in touch with MARGIN HOLDINGS within there 30 days money back gaurantee and asked for a return address to return the Heaters (ha ha) and heard nothing and I informed them I was filing a dispute with Paypal.
Informed Paypal and was informed they had already received my notice of dispute from Margin Holdings.
I am now waiting for any movement on this case from Paypal for the outstanding amount of £282:00.
They charged my PayPal account 3x with one purchase.
They charged my PayPal account 3x when I made only one purchase with them, that is steeling. And on top of it PayPal tells me to resolve it with these thieves.
Never received one item
Never received one item, and the.other is very overpriced. Wrote them, but no respond. PayPal is not the safeguard I thought it was.
Smart Heater- very strange company
I purchased a "smart heater" and paid about £45.00 for it, the remote to work it was £13.00 on top of this and it was advertised as essential for the energy crisis and would be brilliant and heat a whole room! we didn't find it to be this great and there were some on amazon that looked very similar to what we had received in the post for less than £20.00 with a remote included!
I emailed them demanding a refund as i was within my 30 day "money guarantee" period, they replied with an email saying "what is wrong" asking me what had happened, i explained that it didn't work the way i had expected it to and they then sent me a manual on how to use it!
I then replied saying i wanted a full refund, which i was entitled to, and for them to send me on the refund information - they replied saying they would give me back 40% of my money so i wouldn't have to pay for shipping fees! I said i had a 30 day money back guarantee and wanted a full refund - emails then went back and forth - they came back with 50% then 60% then finally they said 85% of my money back so in the end i just took it as i had lost the box to return it! - the funny thing is each time i sent a reply, a different member of staff replied, so i had a Leo, then Deen, then Amy, then Dax, then Tom, then Dave and the email addresses ranged from paypal@marginholdingslimitedonlinecom, support@buysmartheatcom, uksupport@getsmartheatcom - apparently they also have a restocking fee - PS: We have a restocking fee of 15% for every return!
I found this company very dodgy, something isn't right about them at all and i believe that they didn't want the "return" items listed against them so will refund to try their best to stop this!
I have four charges on PayPal this…
I have four charges on PayPal this month to this company and I don’t know what they’re for. I may be a little forgetful so I’ll give them another week, but then I’m going to raise hell.
Mini plug in heaters are a joke
Mini plug in heaters are a joke. Can’t find anyone to talk to to send all 3 back. What a joke
I ordered a Vital Fitness Watch
I ordered a Vital Fitness Watch. I didn't know I had to order the charger separately which cost an additional $15. WHEN I GOT THE WATCH, IT WOULDN'T CHARGE UP, AND THE DIRECTIONS WERE UNCLEAR. I AM TRYING TO RETURN THE WATCH WHICH I KNOW IS NOT GOING TO BE EASY.
Wow what a giant RIP OFF
Wow what a giant RIP OFF. I ordered a Alpha Heater for a bargain price of £49.99p. I bought it through PayPal. There was no mention of tax to pay or shipping costs so the thing actually cost £69.99p, . I tried to cancel the order within 5 minutes of ordering but PAYPAL can’t or won’t let me cancel the order. Both Pay Pal and Margin Holdings are a bloody rip off. As soon as the thing arrives it’s going back. It pisses me off when they don’t tell you the full costs before you commit to buying.
They over charged for the product by…
They over charged for the product by 50% and did NOT even deliverer the product on the date stated by the company. It was supposed to be a gift that now is too late by many days.
Soothely Neck Massager
I bought a Soothely neck massager from a site operating as GetSoothely. What I received was a Jiankang Yangsheng neck massager which I saw could be purchased online for $4. Only positive is that they promptly refunded my money and didn’t even want this cheap plastic thing back.
EMS Fitness Apparatus
I ordered the EMS Fitness Apparatus, model:301/501/601
I found on Pinterest for $69.44. I was offered another one for $39.95 which I bought also. When I opened the package I found I had only received 5 patches instead of 10. Also after charging one of the apparatuses and following the instructions, I found it to not vibrate as I expected.
I purchased a Smart Watch (1x Black…
I purchased a Smart Watch (1x Black Vital Fit Track
Item #BLKFITNESSWATCH-01. for $44.59. I also purchased a warranty & a watch band set. I returned the watch almost immediately as it was a poor device. Despite the guarantee promises, I received a refurd of $10.11. If I click on Margin Holdings from this web site, I go to a clank page. I will watch Paypal in case they try to charge me again.
Sent off for 2 Alpha heaters
Sent off for 2 Alpha heaters, when they arrived, on Oct 10th, both were broken at the plug, they were shoddy cheap items, not fit for purpose. Luckily I paid through PayPal, but could only get through to the resolution centre if I clicked on the payment shown in dollars, not pounds. The same day they arrived I was visited by Kent Fire brigade to check my smoke detectors, I showed the heaters to the guys, and they said they were a fire risk!! I informed margin holdings of this by e mail, demanding and receiving a full refund. Avoid at all costs, the online promotional film seems professional but is very misleading,
After reading all of the negative…
After reading all of the negative reviews, I thought; it’s time to put out there for the world to see, my personal experience. I bought the Rival Smartwatch, model ZL02D. And I also paid through PayPal. So far so good, it’s been over a month, and I am as “happy as a witch in a broom factory” author unknown. In any case, the watch looks fantastic, and performs as advertised.
I am sorry to hear, about so many unpleasant experiences with other purchasers.
I ordered 2 Vital Fit trackers and…
I ordered 2 Vital Fit trackers and neither worked with my phones. I returned them within the return period and have not received my refund or any response at all. I have sent two requests since the trackers were returned and received by them June 30, 2023. The return policy says the refund should be issued within 5-10 business days and it has now been 14. They do not live up to their refund policy and their product did not work for me.
Company misrepresented the Vital Fit…
Company misrepresented the Vital Fit Tracker and itself. Said product was made in USA. It isn’t. Did not come with charging code. Had to pay extra for charging component but nothing to hook it to the device. No manual either. I went online for manual but no info on charging it to get started. Said I can get total refund. I will do this but I have to pay shipping and handling. They will not refund until they receive product and it may take some time. I was told to download the APP but am not going to do so. Only Nigerian, Indian and Chinese produce the APP. I do t trust it on my iPhone. I feel like I was duped.
I ordered One of those Elite…
I ordered One of those Elite Flashlights you see advertising on tv and upon placing the order it did`nt feel right. I cancelled the order via paypal but all that did was cancel any future payments. This was a onetime pymnt, why would there be future pymnts. I received the wrong product. It was a $5 plug and drive fuel save tuning box for an automobile computer, not even a flashlight. I called the seller to request a refund and he responded thats not going to happen we will put the correct item in the mail . I said no I want a refund. I ended the call for this Rep sounded like one of those scammers you see on youtube....BEWARE !!!!
I went to order one of their products…
I went to order one of their products and something felt not right so, after having put in my payment information, I backed out of the purchase, it still charged me. I was using my Paypal so, I immediately went to PayPal and was given a number to call. I immediately canceled. I have saved all emails and it says I have a refund in my PayPal however, what kind of company completes your purchase for you after backing out. You can get the same product on Amazon at a cheaper price. It was a window breaking device.
Product never arrived
Product never arrived, initially tracking showed the product was delivered to someone in Pennsylvania. Later it indicated it was on its way. Big run around. Do not purchase on marketplace!
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