Manulife Reviews 

My health and dental plan uses Manulife for submitting claims and the whole process has been the worst experience with an insurance provider. The online submission process only works sometimes, or not at all. My wife and I have wasted an enormous amount of time submitting claims. We feel frustrated with how inefficient and unreliable this company has been to our family. I encourage all employers and employees to hold this company accountable to their services or find another provider.

What an absolute nightmare of a soulless corporation to deal with. You now have to call and beg to get reimbursed through your benefits that you literally pay into. Since October I’ve called every month for them to reimburse my claims. Escalated to a customer service complaint and I still haven’t received my claim for December and will have to take time out of my day, and beg them to give me my money back. Are you hoping ppl will just give up if you make the process as painful and time consuming?

★☆☆☆☆ Claim Denied on Flimsy Ground
My Manulife travel medical claim was denied for alleged “non-disclosure,” even though I clearly declared my Metformin use (for insulin resistance, not diabetes). During my appeal, I also explained that my colonoscopy was a routine age-based screening, not “bowel surgery.” None of this was meaningfully addressed.
Most concerning, Manulife never explained how any of this related to my actual ER visit, which was completely unrelated. The appeal response simply repeated the denial without addressing my questions.
The process felt dismissive and tilted toward denial rather than fair review. I would urge anyone considering Manulife travel insurance to be extremely cautious.

This was an unbelievable morning. Three hours on hold and i spoke to three CSR's who were useless and unloaded me to another individual, with an average wait time of 45 minutes to an hour.

What was my issue? I was trying to cancel a policy that I am being charged $70 a month for. No wonder they have a low lapse rate? You can't talk to anyone that has the authority to cancel a policy or the knowledge to transfer you to someone that can.

By the way this issue is still not resolved!!! The last CSR said she would speak to a manager. I had to remind her to take down my policy number and phone number.

We will Roy Gori should take and hour of his precious time to call the customer service line to witness this debockle.

By the way, I retired from Manulife 10 years ago and I am ashamed of what this company has become

-5 stars
Closed down my account and received the balance amount i had left on the account; asked for a closure statement but never got a response.

Their support is horrible.

1st call 15 minute wait... they disconnected.
Called again. Still nobody answering.
Called 3rd time. Was transferred to LTD team. 1 hour and 15 min so far, wait and nobody has picked up.
Just listening to annoying jazzy music on stuck a loop.

Do they have any staff?

It's as if they don't want us to call them...

Why can't we have chat option with person on website
or Secure email support?
And I don't want AI robot. Most humans want to speak with a real human being.

Hire more people!
And give more support options!

Worst coverage. I have had Manualife my whole adult life have never had to many problems. I had to get private coverage know that I have my own business and my wifes company stopped covering family. I told them my history even though they knew it because I have been with them for over 30 years. They then jack the price up on my policy for being honest about stuff that happend over 20 years agago and I have never really used it in 30 years. Cost almost double the price they quoated and then when I go to use it because I had a ER visit that required me to have a prescritption they decline it because they presumed it was for something I mentioned in my form I filled out which I have never had any prescriptions for. Fighting still to get $20 dollars back. I would be better off with out this extra coverage and just invest into the goverment insurance for health care.

They answered the phone and hung up

I was trying to apply for a conversion policy which I met the deadline and mailed out in a Canada Post box along with other documents for my company pension both were stamped with government stamps manual life claims that they never got the conversion policy application I am now in the struggle to keep contact he does not want to email me he calls me but I'm emailing him because there was a big silence for a few weeks I'm thinking they're hoping that I'm going to drop it and not bother to buy a small $10,000 policy which I don't need a physical for because I was already on long-term disability I am being totally discouraged from getting a package for $10,000 policy furthermore with their misuse of my information which I sent into them they put my social insurance number at risk which p they asked for and now are denying of ever receiving the conversion application policy. I will have to change my social insurance number everywhere since they have denied getting the package. I might add since I mailed that package to manual life I am being spoofed by many wealth management companies there's a third party questionnaire if you're willing to hear from their third parties to check it not only have they put my social insurance number at risk they have also spoofed me out of my mind I get calls at 2:30 in the morning now and throughout the day
What distressed me the most was the insurance agent says do you still want to pursue this and get your package from manual life I said yes because by our contract specified we could do a conversion policy and get a policy at a cheap rate and not have to have a physical. Furthermore it's just a small policy of $10,000 it's not like I purchased a huge one but they're thinking because I'm retirement age I'm not going to last that long I am a poor investment and they're going to lose more money that's bottom line that's the way they work your promise to conversion policy and they try to eliminate your chance of ever getting one .

I paid 106 biweekly from my paycheques from work to have coverage for long term disability they told me to apply for canada pension disability I was receiving worker's compensation and they gave me 228 per month. They took back their money which totalled 2228 dollars from my canada pension disability that I paid and also paid for manulife. I have taken legal action against and I am filing a complaint with consumer affairs as well

I wish my employer would use another insurance company.

I just signed up for coverage after retiring from my previous job that had switched over to them from another provider. I attempted to call their customer service line find the status of a health claim that has not been processed within the allocated time that they dictate is needed. Transferred 5 times and eventually hung up on. A total of 45 minutes of my life wasted. At this point, I will try to cancel my service with them and find a competent provider. Do not waste your time with this company. You have been warned.

I applied for benefits through this terrible company, only to get declined because of an unempathetic case worker there who misunderstood our conversation, and deemed my condition "caused by workplace factors" rather than a legit medical disorder. They made me wait 2 weeks for an answer. Whenever I tried to call, no one ever answered the phone. They are clearly out to save whatever money they can, all while trying to paint a picture that they're only there to help. It's all nonsense. Avoid these people at all costs, just go on EI, they will waste your time.

Their customer service is awful, their claims process is a complete joke. They deny payouts for items on their benefits, then accept them when you submit them a second time wasting a full month as their "7 to 10 business days" is the best joke they ever told. They have cried "Short staff" for years while raking in BILLIONS of profit each Quarter - not year Quarter.

They suck! Trying to make a claim through them is a pain more than a benefit. They make it way more complicated than it has to be. Find other providers out there as a lot of places won’t take Manulife because of how bad they are!!

I would give them 0 stars. Many claims are not processed (not rejected; just not processed). I need to stay for 1hr on the phone everytime I call to follow on something that should have been processed. Case numbers are lost or not processed and I need to call again.

Submitted a claim for my group plan for doing massage therapy. They mistakenly gave me a $0 approval, reached out to customer service and they simply said “We have sent an escalation request to the back office, please wait for 3 - 5 business days”. The escalation request thing was made several times. But none was getting back to me.

I was so pissed I simply filed a complaint and asked for a compensation since it’s very incapable and wasted lots of my time. Finally a few days later, I got the claim redeemed but no compensation was made but an apology from the client care only. It made even angrier. Tried to reply that email but a weird salesforce error happened.

The only reason I can think of is their mailbox is full. Poor customers…

Absolutely horrible

Literally the worst insurance company. If you have a choice sunlife is much better.

By FAR the WORST insurance company to deal with! I work in dental and of all the companies we deal with, Manulife is absolutely the most difficult - for both us and out patients. And good luck trying to get through to a real person! Their phone system is all automated and none of the prompts will get you the info you need, then it just disconnects you.