My first purchase from Mantel. They have a great selection online and I hope to visit the store in the future. Placed my order, chose my preferred delivery method, picked up the parcel all within 48h... See more
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See what reviewers are saying
They had what I needed, at a discount, that other shops didnt carry or had to order. They shipped it free. I ordered in the evening and it arrived the next morning. Ive never seen such incredibly fast... See more
We were bike packing and at the end of day one a spoke broke and ripped a hole in my wheel rim (bike 25yo with rim breaks). We arrived at Mantel Rotterdam just before closing on Easter Sunday. Despite... See more
I’ve placed ~15 orders over the last 1.5 years and everything has always been smooth. Delivery is usually next day, no issues, no questions. Visited the physical store once as well, friendly people a... See more
Company details
About Mantel
Written by the company
Mantel: Al sinds 1938 alles voor jouw fietsplezier!
Van het kiezen van je nieuwe fiets tot een cassette of fietsbroek. Bij Mantel vind je een ruim assortiment en persoonlijk advies voor onderweg.
De grootste fietsenwinkel van Nederland
Met onze Superstores, webshop en Servicepunten zijn we altijd dichtbij. Waar je ons ook bezoekt, de beste service krijg je altijd.
- Superstores in: Arnhem, Den Bosch, Rotterdam en Utrecht
- Webshop: mantel.com
- Servicepunten: Voor lokaal onderhoud
Onze belofte
We zetten graag net dat stapje extra om jou zo goed mogelijk te helpen. Gaat er toch iets mis? Dan lost onze klantenservice dat altijd voor je op.
Mantel Service
Written by the company
- Gratis bezorging vanaf €49
- Deskundige klantenservice
- 30 dagen recht van retourneren
Contact info
Simon Stevinweg 12, 6827 BT, Arnhem, Netherlands
- 026-4450945
- service@mantel.com
- www.mantel.com
4.6
Excellent
125K reviews
Asks customers to review
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Great range of products
Great range of products, postage was fast and securely packaged, will use again.
14 February 2026
Fast delivery and a great price
9 February 2026
Straightforward order and delivery.
Straightforward order and delivery.
Product well packet.
6 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Misleading Product Information and Poor Customer Support
I bought a pannier from Mantel that looked great and seemed well‑made, but unfortunately the product is not usable unless you already own two extra MIK components: the MIK adapter and the MIK carrier plate.
This is not clearly mentioned on the product page, which led to a very frustrating experience.
Without the full MIK system, the pannier slides forward on the rack because it has no centre strap or stabiliser, making it unsafe to use.
When I contacted Mantel for help, the only solution they offered was to return the product.
As I’m based in Ireland, returning it means I have to pay the shipping costs myself, even though the lack of clarity in their listing caused the issue.
Very disappointing customer service and incomplete product information. I expected much better.
3 February 2026
Unprompted review
Reply from Mantel
Good morning Barbara,
Thank you for your review.
We are sorry to hear that the bicycle bag was not delivered to you complete.
We apologise for this.
The bicycle bag should have been delivered with an adapter plate.
This allows the bag to be mounted on a MIK system on your bicycle.
I will send you an email so that we can reimburse you for the return costs.
Kind regards,
Gwendolyn | Mantel
Good experience, disappointing product
There is difference here between the shopping experience with Mantel and the product.
The shopping experience and delivery were great.
The purchased gloves are not
29 January 2026
INCREDIBLE SERVICE
I ordered quality cycling products I needed.
These quality cycling products were at their most competitive pricing on Mantel.
The quality cycling products arrived well packaged and in prompt delivery time.
Nothing else can be said ⭐️⭐️⭐️⭐️⭐️
27 January 2026
vlotte en adequate levering
21 January 2026
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