Mangopay Reviews 

Been with vinted for years buying and selling never had any problems until now mangopay have with holding my funds asking for photo I'd now can't with draw my money this is theft and fraud with holding people's money

They will not accept my ID and have taken my money
i sent a Valid Drivers license, my Bank details, even showing payments received. you can’t get to speak to anyone, and vinted call robots customer service, and they tell you they are working hard to help, nonsense.
i will never use this company again.

Ridiculous happy to accept driving license or passport Id as proof when buying but want loads of information pep when wanting to withdraw funds if you don’t have a laptop and only a phone your screwed DO NOT USE THEM

Well it seems like Mangopay is one big scam along side Vinted. I sold on one account, they I tried to withdraw £70 and it said I need ID which I do not have so I want to still sell so I opened another account (I did not no u are only allowed one account) until I sort out the issue on the first account and within a month once again I can not withdraw on the new account. I been on Vinted rubbish customer service and told them multiple times I do not have a passport or driving licence so they come back with you can upload, student ID, bus pass and bank statements and i provided this but than they could back saying the scam Mangopay will only accept passport or Driving licence basically needs something with my date of birth, name and photo so I was going to buy a ID card as this is a void ID in the UK but still no. What a scam, they are not a bank they are basically like PayPal so ID should just be something simple like a bank statement. It like they are trying to steal your money. I will email them directly and try to get my money and just shut down the accounts, as Vinted is way to stressful and they wonder why they can not compete with eBay.

Like all the other reviewers, I foolishly sold an item for £18, having happily purchased a number of items previously without any issues. I’m now being treated like a suspected criminal, with politically motivated actions. I’ve been advised about ten times by the Vinted bots that my account is locked, despite providing my drivers licence images and passing that verification. I’m tempted to write off the £18, set up a new Vinted account and only ever purchase items. What a shambles!!!!

**Little update,I got my money today by being a relentless nuisance to them for weeks. Bombard them with complaints and messages to Vinted and MangoPay till they’ve had enough of you**
They finally accepted the Webfiling document and cleared what they owe 💪🏻.

I would advise anyone having similar issues with these crooks to bombard their emails with your complaint and Commence an official one with the Financial ombudsman,Trading standards and report them for scamming via companies house.
You are legally obliged to have them investigated before you can get a court order for removal of funds with a bailiff/Collection agent.
I cannot upload their emails unfortunately but Vinteds legal@ and mangopays complaint.management@ are the ones you want.

If you can avoid selling on Vinted and being associated with Mangopay UK Ltd avoid like the plague!.
Do not sign up for a Pro account on Vinted as it’s just an excuse to hold your money for 14 days no difference at all.
They are renowned for blocking and suspending people for selling excessive quantities as they are a bargain basement platform like a cheap market. This will cause you serious issues with their friends @ MongoPay
I now have to battle them for approx £800 which will result in debt collection with bailiffs.

***My advise to all those people in the same boat with these crooks is to make an Ombudsman complaint which you will need to pursue them for debt recovery with someone like “Can’t pay we’ll take it away”. A flurry of complaints from the ombudsman and several bailiffs collecting debts will get someone’s attention****

Avoid Vinted pro account as uses mango pay mango pay have not verified my id even though provided what they want multiple times raised a complaint with mango pay they said they couldn’t find my account ignored multiple emails and now asked if they can close the complaint

I am fed up to the back teeth of filling out a PEP form time and time again cannot withdraw my funds I've sent the last pdf which is a right pain....seriously I'm not holding out...probably a missing full stop ....this needs airing on prime time tv

Dreadful experience with Mangopay, after a couple of years of successful selling on Vinted now they won’t accept any documents you upload to for KYC. I feel like they aren’t geared for sole traders on there, they don’t understand the documents you send, they certainly don’t understand the fact that you only receive an annual statement from HMRC, so yes it’s over three months old when they asked for it in April - Statement dated December. It’s absolutely shocking and I’ll be reporting them to Watchdog

Unable to get Vinted Pro Account verified with Mangopay - three months trying, provided photo ID Company Certificate Company Snapshot and now have circa £10k funds sat unable to draw down on. I’m going to have to cease trading if I can’t get this resolved.
Tried to get this resolved time and time again just keep getting same response with no explanation as to why.
Looking to go to Ombudsman and make a formal complaint😞

Pretty much similar position than everyone else. I have become a Vinted pro seller and now cannot verify me with mango pay. I have £2k in my account and no one will help. Vinted say the same thing everyday that they’ll be in touch once they hear more from mango pay: mangopay are rubbish and no help. I refuse to loose my £2000

Can't use Mangopay because i have no driver's licence or passport am 68 and i can't afford to buy one of those just to use this payment site!
Furious i had no idea that i could spend money in it but not withdraw to a bank. £18.20 stuck in Delcampe just glad it's not more and i got out of it quickly.
Vinted use the same thing so i can't be there either.

Awful!!! - I’ve had two months of …Verification rejected, please resubmit your information!
Back and forth sending over documents.
No one at vinted can help you,
I’m waiting on £175, this is now becoming very very frustrating.
I will not be using this platform again, terrible

If i was able to i would not leave one star for these scammers, vinyed and mangopay are a disgrace. Holding my money which isnt a huge amount but its the principle. Done all the ID checks successfully to make withdrawls from my balance, but now they want me to fill in some form to prove i’m not a politically equiped person( someone tell me what that is)…. Absolute joke, do not trust them

I Have recently opened a Vintedpro account and have over £400 in funds with Vinted. Mangopay / Vinted have frozen my funds and want me to upload documents to prove my business. I have done this 6 times now. I have given them everything they ask. I have even had my accountant upload documents for me, but each time they refuse it and won't say why. Vinted is not interested in the issue, so they are just as bad. I have no way of getting my money back without taking some kind of legal action.
Avoid at all costs and DO NOT open a Vintedpro account

Gutted to have fallen fowl to these scammers. Money has been pending in vinted and all I keep being told is it’s a technical error however smaller amounts have been paid to me today and yesterday. I’ve received payment £2.50 and £3 which has gone into my account instantly however suspiciously the £85 for an item I sold has a technical error. So frustrating that they would treat people like this. People who don’t have the money to lose and that are trying to earn a couple of quid selling unwanted items only for them to take the complete p!ss and take it from you. Shocking company with zero morals. 😢

When trying to buy an item and use my VINTED balance (10 euros)the purchase was blocked due to a fraud policy. Identity verification was required which I provided with my driver's license, VINTED said was ok, ID confirmed and I could continue with my purchase. No such luck, blocked again, more info requested, messages back and forth and now my balance has been suspended!? Smells like a rat to me and I've been with VINTED for a few years now, mostly buying, very little selling.

No buyer protection, will not get money back if scammed

Sadly fell victim to Scamgopay like everyone else. They have partnered with Vinted to hold your money and will not release it. Will consistently tell you they require 'extra' information or the information you have provided is invalid (even though you keep providing everything they ask). Has been going on for 4 months. Has been reported to the various FCA. If you fall victim to the same scam, make sure to report it to FCA, CMA and Financial Ombudsmun. You will not get any human response from Vinted or Mangopay.

Pay my balance from Vinted!!!!
I've submitted PEP form but refuse to send phoros personal/sensitive information ie driving licence or Passport. This should not be necessary as you've got enough information on the PEP form.
You are stealing mine and many other people's money.