Mandarin Stone Reviews 1,562

The level of service from Mandarin Stone is second to none
Always on hand to help and super efficient and helpful
There’s a reason why I keep using them
Highly recommend

The fabrication team at Mandarin Stone are absolutely fantastic. I would highly recommend this service.
The marble exceeded our expectations it really is beautiful and the finish exquisite!

Product great , easy to order but delivery v poor Gave a date that the transport company clearly never intended to meet as no pre notification did get email on the due date asking of could deliver the following day I agreed and then got pre delivery message tue same day ie day before delivery Driver then decided my entrance was to hard to do (trucks much bigger have done it lots of times) and dumped the product for my builders to managed Sort of taints the premium experience mandarins prices lead you to expect

The tiles are beautiful, I really like the photos of the tiles that have been used in projects on the website - great inspo. Plus, Celeste was amazing at helping us with what we needed and making timeframes work for us.

⭐️⭐️⭐️⭐️⭐️
A fabulous website and a beautiful shop in Harrogate! I visited in person and loved seeing the tiles on display before making my choice. The staff were excellent and knowledgeable!

I chose the Di Scacchi marble tiles and Calacatta honed tiles, and they look absolutely stunning in my bathroom. They’ve completely transformed the space into a room I truly adore.

I particularly loved being able to see photos of real customer projects on the website—it really helps to visualise how the tiles can look in different settings. It’s also very helpful that tiles are paired with suggested grout colours, which made decision-making so much easier.

Ordering was simple and straightforward, and delivery was quick and efficient.

Thank you!
Sara

Fabulous tiles for our new kitchen splash back at competitive price.
Arrange for collection as I live 15 miles away avoiding delivery charges which for the small amount of tiles would have been 25% of the order cost.
So be mindful of this , otherwise excellent company to deal with. Thank you and the tiles really look amazing.

Beautiful tiles, easy delivery and ordering

Tiles were nice and delivery was seamless, but I was hoping for slightly more hands-on customer service. I went in to the Primrose Hill shop and got to see some of the tile I was looking for in-person. The sales associate was helpful and showed me lots of tiles in the color profile I was looking for, then left me to look at them and just... Never returned. I spent about 20 minutes looking at tiles and taking some photos before heading upstairs and asking to take some samples home, and ended up placing my order myself a couple of days later.

A week after I visited, somebody emailed me and asked if I wanted a quote.

I'm particularly frustrated now, because there was all sorts of things I didn't anticipate with a tile order that I would hope the staff would have asked me about. There were several details regarding trim that I ended up working out at the last minute - and other details that the builders just ended up having to compromise around - because I was underprepared with materials like the trim.

Overall, I don't think it warrants a negative review, and the tiles they provided arrived in good shape and they look good. But make sure that you do your research and carefully consider your space, because, based on my experience, they will treat you like a pro and you may need to advocate for yourself.

Very impressed with delivery and quality of the tiles.
I guess time will tell how they fare. But I am pleased so far and would recommend.

Lovely products - a beautiful green terazzo, and green tiles for our bathroom. They sit beautifully together, and arrived on time when they said they would. Would always look at Mandarin Stone for quality products.

This is my second renovation project using Mandarin Stone products. I wanted to specifically mention Amy B from the head office for all her help with my orders for my major renovation project. Amy went above and beyond to assist me and is always patient and friendly. Amy - a huge thank you for the calm and sensible advice and flexibility. You are a superstar! Goes without saying the quality of tiles is outstanding. I highly recommend Mandarin Stone.

As a Contractor dealing we're usd to dealing with suppliers. We found Madarin very straightforward and the product is quality and priced fairly on a good lead in time

We dealt with the Tunbridge Wells store initially. The staff were very helpful and accommodating.
We had an issue with some damaged tiles and their customer service was excellent and a replacement was quickly delivered. The delivery team were equally as helpful. Would definitely use them again as this level of customer service is priceless

We have used Mandarin Stone on a number of occasions as the quality of their tiles & stone is outstanding. This time we ordered more limestone cobble stones which look stunning. Ordering is straightforward, delivery and communication is excellent. Driver called 30 mins before he arrived and delivered the pallets exactly where we needed them. Thoroughly recommended

Great tiles.
Extremely helpful staff, fast sample shipping, beautiful showrooms.
Delivery was fast, timely, but the provider is a bit meh.

We have really enjoyed working with the team at the Cheltenham store, and in particular Nicole and Poppy! They have helped us to consider the right solutions for several rooms as we have completed a full house renovation, and the choice of tiles is just stunning. The end results are fabulous and we couldn't be happier. Thank you ladies!

The delivery time was within 3 days and the tiles were exactly as described.
I'm very happy with the feel and quality of them.

Helpful service, managed the tricky access to our house with no fuss and, of course, great tiles.

The tiles were perfect well packed on the pallet no broken tiles