MAMEDICA Reviews 

1,824
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 694 reviews, reviewers overwhelmingly had a great experience with this company. People often note the exceptional support provided by the staff, ensuring that the onboarding process and consultations are handled smoothly and efficiently. Consumers appreciate how friendly and knowledgeable the team is, making every step feel reassuring and stress-free. However, some people mentioned that communication became difficult and response times slowed down significantly once issues or inquiries arose. A few customers also experienced frustrating problems regarding prescription deliveries, order processing, and receiving incorrect items. Some reviewers felt that these occasional administrative delays negatively impacted their overall care and treatment timeline.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional helpfulness and professionalism.... See more

Customer service

Customers report positive experiences with customer_service, highlighting helpful and efficient support from... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Product

Users describe ambiguous interactions with product, reflecting a wide division in customer experiences. While... See more

User experience

Clients share positive opinions on user_experience, highlighting that the onboarding and overall process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Who ever is in charge at Mamedica, please listen carefully! Adam on the repeats team needs a raise! What an absolute gem for your company he is! Unbelievably helpful and so full of enthusiasm, ma... See more

Company replied

Rated 5 out of 5 stars

I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more

Company replied

Rated 5 out of 5 stars

Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more

Company replied

Rated 5 out of 5 stars

Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more

Company replied


Company details

  1. Medical Clinic
  2. Cannabis store
  3. Medical Center
  4. Pain Control Clinic
  5. Pharmacy

Written by the company

Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,824)

674 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team have been so kind

The team have been so kind, I’m autistic and they took the time to explain everything to me. Sunny was so kind to me on the phone and helped me through everything. My experience has been incredible couldn’t recommend the company more. Also helped with my chronic pain more than any other medication.

1 June 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Nadia,

Thank you for feedback on your experience with us. We are happy to hear that you found our team helpful with your journey. We are grateful hear that you have found the journey to be a positive one so far.

We hope you have a lovely day! Thank you

Rated 5 out of 5 stars

Well I’ve finally found drs that listen…

Well I’ve finally found drs that listen to me and take me seriously I can’t thank the drs and all the staff at Mamedica enough I’ve been with you guys for a couple of months and I’m blown away on how helpful you all are the phone staff helped me and listened as much as the drs did I liked how script was sent out the day after I placed my order many thanks for all your help

15 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Mark,

We are thrilled to hear that you are happy with the experience you've had with us so far. We strive to deliver a smooth and high quality experience from the onboarding to the prescription delivery stage.

We hope you continue to enjoy your experience with us. Thank you

Rated 5 out of 5 stars

The staff are always extremely helpful…

The staff are always extremely helpful and polite with any queries I've had. Great customer service. Spoke with vinny a few times now and was very understanding. I would and do recommend..

29 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Dan,

Thank you for your feedback on the customer service you've experienced with Vinny. We really value the feedback provided by our patients as it allows us a chance to learn, grow and develop our service.

We hope you continue have a smooth journey with us. Thank you

Rated 5 out of 5 stars

Compared to the streets, Mamedica is Xanadu.

Like many, the move away from 'the streets' is a blessing. No more furtiveness. And for medical users, I've got 4 decades experience of medical use. So comparing like for like: Mamedica is as good as any you will find out there. Prices from around £5-8 gram and the 10 gram packages point on weight. Never underweight. Never had mould in 13 months either. The streets have different calibration on the scales as we all know. Plus, a year of Mamedica and I've managed to not be disappointed. YouTube users reviews on all the varieties so watch before buying if its a new product. Shame we cannot just grow ourselves, but the offerings from Mamedica are 'comparable' as another med user told. Never had a prescription late. Just be sure to order early if Bank Holidays are upon us. Govt will not pay for prescriptions or work out a bulk deal for supply. But if your buying regardless, then work out a minimum 28 day or 4 week supply. And vape it. More so for older users used to using tobacco to eke out more of a smoke. Vape is a different effect, but once used to it you will get a lot more from the vape. Used material can be kept and used in cooking or eaten as is. Careful with that if you have never used. Signing up is easy as 123. Go to GPs and ask receptionist for the initial form to allow Mamedica access to some medical details. (SCR) and if more evidence needed you can get your medical reports, in detail, for the last few decades if needs be. Mamedica have CBD/THC for edibles or vape/smoke. THC can be very low or pretty high, over 30. This just means you use less. The staff I dealt with, from the doctors to the ladies and gents with the various departments. Never had one who did not know what they were talking about. Being able to use cannabis legally and responsibly is the way forward. People have lost jobs for being caught in possession of cannabis. And driving licences. I chose not to drive as I use a fair bit for pain management. However, if I do not use in the morning, I feel perfectly capable of driving, but would come up positive in the standard roadside test and the more detailed lab test. Thats why I choose not to drive. Like all medications, advice is to not drive IF you feel impaired in any way. I would not assume that having cannabis prescribed legally is going to mean any positive cannabis test is void. Its not. Same with heavy machinary, or dangerous work conditions. I don't feel comfrtable working at heights using cannabis. There are side effects you should be aware of. But that said the side effects are a lot less than heavy hitting pain/other medications. You might get the munchies. Paranoia is cited as a side effect: it is when your carrying illegal cannabis through the gates at a festival and see a sniffer dog lurking. On a serious note, certain mental illnesses do not go well with cannabis or THC. Thankfully the process Mamedica use will filter out anyone who specifically needs to avoid cannabis, alcohol and other drugs. I know the thought of online appointments with doctors scare people, but fear not. My doctor wore a flowery shirt and had a nice beach background. Just be honest, your medical history depending on age will likely be extensive, and you qualify on a number of conditions. Is cannabis a miracle drug? No. But is it a plant with thousands of positive uses? Yes. Many plants are like that. It's good for the UK to legalise medical use. I'd like to see it legalised further and the billions made put back into mental health service, pain management and its time to declare loneliness a health hazard. Hopefully med users will form local groups to help each other. Even Mamedica doctors know that some of the patients are more knowledgeable than them about cannabis but without the backing of such doctors we'd be risking prison. In 20I9 I was told by a leading pain management professor that cannabis was not a suitable pain management medication. The group of chronic pain sufferers he told this to: 50% were using cannabis long term to cope with pain. I think because cannabis was illegal (still is) many docs were wary of going against officialdom. Anyway, thanks to the docs I've seen. And all the staff. Nicola the person who tracked a late order I made. Must be a fantastic place to work for. A few influencer types moan a bit online, but many review for cash. not impartial and cry if the THC is a point or two lower . Watch real people review not influencers. But vaping it nothing tastes bad. Not tried edibles, but expended vape material is a free edible. 1G amounts, 10G min, for an introductory tester package? That said, once you been with Mamedica a few months, you will find varieties you just keep ordering regular. Sativa for daytime, Indica for evening. Sometimes a preferred go-to is not there but I've never had a disappointment. Compared to the street?: Xanadu. PS any jobs?

28 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Michael,

Thank you so much for your detailed review on our service. We are so happy to hear that you've had such a positive journey with us and is pleased with how everything is going so far. We greatly appreciate the amount of detail you went into for your review, it really reflects your personal experience of how everything has gone thus far.

We hope you continue on enjoying your time with us! Thank you once again!

Rated 5 out of 5 stars

Nicola was ever so helpful

Nicola was ever so helpful! Explained everything clearly to me and helped me understand everything, whilst still giving me my own agency and no pressure. Thanks you Nicola for everything! :-)

28 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi James,

Thank you for your valuable feedback regarding Nicola. It is a joy to hear that she has managed to help you in the way you need the most. We hope you continue to experience the same quality of service from the rest of our team.

Rated 5 out of 5 stars

Devon was promoted in his response to…

Devon was promoted in his response to my email .
I’m very happy with the service o get from Mamedica .
One thing that would make it better plz plz plz stock Cosmic cream it’s popular and so far the best for night time . Thank you Devon for getting back to me much appriciated

28 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Angel,

We are so happy to hear that Devon has managed to help you with your query! We have noted your comments regarding Cosmic Cream and will forward this to the relevant department to ensure your feedback is taken into account when Cosmic Cream next becomes available. Thank you!

Rated 5 out of 5 stars

Great staff

Great staff, very helpful on the phone. Amazing customer service, especially off the female I spoke with this morning.

27 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for your great review. It is great to hear that you have found our customer service amazing!

Rated 5 out of 5 stars

Currently in the process of becoming a…

Currently in the process of becoming a patient with these , customer service so far has been absolutely class from Raya and Yhusef.

Very knowledgable, talked me through each step in great detail.

27 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Christian,

Thank you for your feedback about your onboarding process. We are pleased to hear that you've had a good experience while on the road to joining us. We hope you continue to have a smooth journey while with us.

Rated 5 out of 5 stars

Spoke to Vinny …

Spoke to Vinny as needed help with my order. He was great as I was in a pickle and he sorted things out for me. I really appreciate the support he provided. Thank you Vinny 😊

19 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Claire,

We are happy to hear that you are pleased with the support Vinny has provided. We hope you continue to experience good customer service with the rest of our staff.

Thank you

Rated 5 out of 5 stars

Nicola is always so helpful whenever I…

Nicola is always so helpful whenever I call up.

22 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Joanna,

We are pleased to hear that Nicola has been consistently helpful whenever you ring up. We hope you continue to experience a consistent level of support & service from Nicola & all of our staff. Thank you

Rated 5 out of 5 stars

I can’t rate the clinic highly enough

I can’t rate the clinic highly enough. I’ve been with them for nearly 2 years now and have recieved great customer service in that time. Special mention goes out to Vinnie who is the man on the other end of the phone when I have questions about delivery etc. He deserves a pay rise that man 👊🏼💚

22 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for glowing review of our clinic and especially our staff - Vinny. We are happy to hear that you are pleased with our service levels. Your kind words will certainly be passed onto the management team!

Rated 5 out of 5 stars

Unbelievable How much marc has helped…

Unbelievable How much marc has helped me without wasting my time and making it as effortless and stress-free as possible.Joining my mamedica
he was also having pround and empthey to help me get the help I need

22 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Kye,

We are delighted to hear that Marc has made your onboarding process as seamless as possible. We hope you continue to experience the same high quality of service throughout your journey with us.

Thank you

Rated 5 out of 5 stars

Great service

Nicola at Mamedica Dispensary has been incredibly helpful, professional and supportive throughout my experience. Communication has always been clear, friendly and efficient, and any questions or concerns I’ve had were handled quickly and with genuine care.

It’s reassuring to know there is always reliable support available when needed. Excellent customer service from Nicola and the wider Mamedica team highly recommended.

18 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Chris,

Thank you for your glowing review on Nicola's customer service. We are proud to say that she always goes above and beyond to ensure that our patients feel looked after. We hope you continue to experience the same Nicola and the rest of our staff.

Rated 5 out of 5 stars

Had a lovely phone call with Jodie this…

Had a lovely phone call with Jodie this afternoon about my upcoming appointment, she woke me up from my nap, but i didn't care, what a kind caring and happy member of staff hope they are all like that very professional, thanks Jodie 👊

20 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Ian,

Thank you for your feedback regarding Jodie. We are pleased to hear that she has been a joy to work with on your journey with us. We hope you continue to enjoy your experience with us.

Rated 5 out of 5 stars

They have been extremely helpful and…

They have been extremely helpful and explained everything and answered any questions I had overall they have been excellent

20 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Mark,

Thank you for your feedback regarding your experience with us. We are pleased to hear that you found the process excellent overall. We hope you continue to enjoy a smooth experience with us.

Rated 5 out of 5 stars

I find this company reliable

I find this company reliable, supportive and great customer service. A special mention for Nicola who helped me to get my medication early so I could travel at the weekend. Thank you, Nicola, you're a star!

20 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Maura,

Thank you for the kind words regarding Nicola. We definitely agree with you, Nicola indeed is one of our bright stars here at Mamedica. We are pleased to hear you think so too. We will certainly pass on your kind words to her and the management team.

Rated 5 out of 5 stars

Very friendly & helpful staff

Very friendly & helpful staff. Can’t find faulty, a smooth process

20 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for your kind words. We are happy to hear that you have found your journey with us smooth. We hope you have a lovely day!

Rated 5 out of 5 stars

Nicola always helps and always provides amazing customer service

Everytime ive rang or emailed the service is great. I speak to Nicola a lot and she is amazing, i appreciate her help and the way she genuinely cares about providing a good service.

20 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Hi Kyle,

Thank you for your kind words about Nicola. She continues to be a favourite of our patients. We are pleased that you have found her customer service satisfactory and hope you continue to have a good experience with her.

Rated 5 out of 5 stars

Yousef made everything clear and…

Yousef made everything clear and concise and was very helpful

19 May 2026
Unprompted review
MAMEDICA logo

Reply from MAMEDICA

Thank you for your kind words regarding Yousef. We greatly appreciate the positive feedback you have shared!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look