Mamas & Papas Reviews 

We had a Baby Booking appointment at Mamas & Papas Swindon with Laura, and we honestly couldn’t have asked for a better experience.

From the moment we arrived, we were made to feel so welcome. We were even offered bottles of water, which was such a thoughtful touch.

Laura was absolutely brilliant from start to finish. We came in with very little knowledge of prams or baby equipment and were complete novices when it came to knowing what we wanted. She listened carefully to what we needed, took the time to understand our lifestyle and what we were looking for, and guided us through all of the different options without ever making us feel overwhelmed.

Laura talked us through the different prams, nursery furniture and all of the other baby essentials we’ll need, explaining everything in a clear, informative and easy-to-understand way. She demonstrated exactly how the prams worked, then encouraged us to fold, lift and try them ourselves so we could make sure they were the right fit for us. This hands-on approach made such a difference and gave us the confidence to make an informed decision.

Laura answered every question we had with patience and expertise. At no point did we feel pressured into buying anything. Instead, she gave us honest, practical advice about what was genuinely essential, which we really appreciated.

Our appointment lasted around an hour and a half, and throughout the appointment we never once felt rushed. Laura was friendly, knowledgeable, patient and genuinely passionate about helping us. She turned what could have been a really overwhelming experience into something exciting, enjoyable and memorable.

Thank you, Laura, for making our baby shopping experience such a positive one. We honestly can’t thank you enough for all your help and guidance. We left feeling so much more confident and informed, and we would highly recommend booking an appointment with Laura if you’re expecting a baby – she’s fantastic!

Had our buying for baby appointment today, had to wait a little while for Romy to be free as the store was busy but worth the wait. Came in feeling overwhelmed and unsure of what we needed, was so beneficial to book the time to talk through our list we set up ahead of time and she had reviewed before our meeting to help guide us through what we thought we wanted or liked and what we actually needed.

Left feeling much more organised and really appreciated that Romy had recently been through this journey and used many items we had looked at, so we benefited from her sharing her real life experience and recommendations. 100% recommend booking the appointment, didn't feel pressured to buy anything and the whole process was flexible and supportive. The vouchers are also a great benefit and Romy helped us maximise hitting the next threshold which was only £30 away as we had lost track.

Knowledgable and helpful

Emily at the Chelmer Village shopping centre was very helpful when I went in looking for a cotbed set. She explained the different options and shared her knowledge with me and we are very happy with our purchase.

We went to Mamas & Papas in Next at Ventura Retail park, Tamworth and Kim was on hand to help! She was amazing from start to finish and answered all the questions we had as first time parents! Strongly recommend to visit this store, all the staff were welcoming and helpful 😁

We needed a pram and car seat and had very little idea of where to start! Donna at Swansea Mamas and Papas was so knowledgable and helpful - we came away really happy with our purchase and feeling confident in our choice. Thank you Donna x

Romy at Mamas and Papas in Bedford has been fantastic! She’s lovely and friendly, and also so knowledgable about the products. We left feeling really confident in our choices and really reassured and having bought a travel system and baby carrier. Thank you Romy!

We visited the Teeside park branch today and a lovely assistant, Claire, helped us out. First time parents and completely overwhelmed by prams. She listened to our needs and gave us so many brilliant recommendations and demonstrations - so impressed with knowledge and friendly attitude and ended up reserving a pram on our first visit which we just did not expect!! Thanks so much Claire!

Buying for Baby appointment with Jo in MK was super helpful. She was very knowledgeable and helped us to break down exactly what we need as first time parents.

Pheobe at the Plymouth store took us through every single item/question and we left the store feeling very happy and heard. Very knowledgable, unlike other stores we had recently been to. Thank you!

We had an excellent experience in the Brent Cross branch. We were served by Amee, who was super knowledgeable, helpful, friendly and honest throughout. We really appreciated everything - thank you!

We booked a Full Works appointment with a Kelly and were served by Kelly at the Cardiff Store.
We had absolutely no idea where to begin and she was so informative and walked us through all the major purchases. She gave us enough information to go away, think and research everything, but we knew we wanted to come back and purchase in the store due to the fantastic customer service.
A few days later we went back in to purchase our items and were served by Monera who was equally as fantastic! Thanks both, we love our new items and are now ready for baby 🩵

Tamworth Store
I was looked after by Kim she took her time going through all the bundle offers available. She certainly knows the products well. She was helpful, polite, knowledgeable as were the staff working with her.
Thank you

I went into Mamas & Papas at Giltbrook retail park today for a car seat fitting and consultation.
Melissa was amazing and spent around an hour and a half with me trying to find different rotating options that fit properly in my 3 door car. Unfortunately due to lots of different problems relating to size I was unable to immediately buy anything but did leave with a much better idea of what I needed and may be able to return to buy something. Thank you so much, i really appreciated your time and effort.

Katie at the Southampton store is truly exceptional. So knowledgable and detailed and super supportive in helping you make the right decision for your situation.

We attended a buying for baby appointment today in Wednesbury, and Destini was amazing. As first time parents, we really valued the time she spent with us, her patience in explaining everything and all without pressure to purchase anything. She made the experience so lovely.

We visited the Gateshead store for a pre-arranged appointment to view prams, we were served by Lily who took the time to go through the pram we liked but also compare it to other models they sell. Lily had a very in-depth knowledge of everything and as first time parents we were made to feel at ease throughout. We’ve both left the appointment with everything we need to know and feel a lot more confident. There was no hard sell or pushing of items and when we explained we had seen the price cheaper with another competitor then it was no issue in price matching. 5 star customer feedback from us!

Amazing service (long bridge) from Claire and Sam!! Deffo will come back

Mamas and papas store was excellent and i would rate 5 stars they were so helpful, HOWEVER the delivery service is ridiculous. We had our delivery date as the end of June and recieved no email so phoned up, they said they had problems with the warehouse which was showing no stock, gave us another delivery date. Delivery date came and went and phoned again, was met with the same response and then wss told we would get the delivery no later than the 31st July, which would make me 37 weeks pregnant.
Still recieved no email or text about the delivery, so again phoned and they couldnt tell us when we would get delivery so advised us to cancel the order and order again using next day delivery.
Order was placed before 7pm on the 31 July and after hours of checking my order status and emails, recieved no update. So i phoned again and was told there was an issue with next day delivery and thwy couldnt guarantee that i would get my order on the 2/8/25, we have been given another delivery date of Tuesday 4th Aug. Lord knows if the order will actually come or if i will give birth before my order arrives.
I am 38 weeks pregnant and i still have no car seat for my baby or a steriliser/bottles which are on the order.
Would advice to get your order the earliest that you can to avoid all the stress and headache

Well where do we start. Got dragged to Preston to buy a bathroom bin. Walked in to next following the better half and walked out with a pram. If Katie’s not a good knowledgeable sales some I don’t know who is.