Mamas & Papas Reviews 

Went to the Dundee store today and had a 1h30 session with Pauline who took us through the full suite of items we would need for our first baby. She was friendly, knowledgeable and put us at ease.

As for the store - great location and super clean with a wide range of items on show

We had an appointment with Lauren in the shoreham store, to look at a double pram for our growing family. Lauren was so helpful, nothing was too much trouble and she was very knowledgeable on the prams we looked at. She also had personal experience with some of them. Lauren was super friendly and helped us chose the perfect pram for us and made the whole experience great.
Excited to get it, thanks Lauren!

Came in today to browse and was pleasantly greeted by Phoebe, she was very knowledgeable and made everything easy for us. Excellent customer service.

Katie who served us was very helpful. She explained everything so well and made us feel comfortable. Amazing service

I had a fantastic experience at Mamas & Papas thanks to Karen and Rachel from Glasgow fort. They helped me choose all of my baby equipment and made the whole process so much easier. They explained everything clearly, answered all of my questions, and took the time to make sure I understood the different options. They were both incredibly helpful, attentive, and patient throughout. Their excellent customer service made what could have been an overwhelming experience really enjoyable. Thank you both for all your help!

My husband and I attended a buying for baby appointment today with Dani and couldn’t be more over the moon. I was initially very overwhelmed with the amount of choice available and Dani was so helpful and knowledgeable, we decided on a full travel set and we are so happy with our choice. Couldn’t thank Dani enough for her help. 100% would recommend to friends and family.

Tarry did our ‘buying for baby’ appointment and was so helpful, as first time parents we have no clue about anything! She showed us everything from prams to nursery equipment and there were no questions unanswered, very worthwhile. We felt very at ease and Tarry offered us great deals without it being salesy which was fantastic, thank you!

Jill from Swansea has been SO helpful and friendly. Can’t recommend mamas and papas enough for the customer service and quality products.

Thank you Fatima for your help and taking your time explaining how the Upline3 works. My wife and I are grateful. All the best.

I had such a lovely experience at Mamas & Papas thanks to Trish. She was incredibly kind, patient, and helpful throughout the whole process. She took the time to show me different prams, explain the options, and answer all my questions without ever making me feel rushed. I really appreciated her kindness and excellent customer service. Thank you so much, Trish, for making the experience so easy and enjoyable! 💕

Got my twin pram from here and was served by Bushra who was absolutely amazing and so helpful giving the best options and being all round friendly

Lindsey at the Trafford centre store was super helpful. Not at all pushy and took the time to talk through everything in detail, which was great as first time parents. Highly recommend

The staff, Jill and Tina are absolutely amazing, so so helpful and friendly just what you need when you’re a first time parent or soon to be parent everything is so confusing. Their product knowledge is spot on, I would 100% recommend visiting the Swansea store!

Very disappointing experience.

We received the stroller as a gift, but unfortunately one of the wheels was defective from day one. It constantly deflects and makes the stroller difficult and unsafe to push properly.

We contacted customer support immediately, and after two months of back-and-forth emails, we still haven't received the replacement part. Even worse, they kept contacting the person who bought us the stroller instead of communicating with us directly, despite us following up multiple times.

Our son is now three months old, and we're still waiting for a simple replacement wheel. A premium product should come with premium customer service, and this experience has been the complete opposite.

The product issue itself could have been resolved quickly, but the lack of communication, constant delays, and failure to provide a clear timeline turned a small manufacturing defect into an extremely frustrating customer experience.

I cannot recommend this brand based on the after-sales support we received.

I wanted to leave a review to say a huge thank you to Matt at the Maidstone Mamas & Papas store.

The first time I visited, I was just starting to get ideas about what we'd need for our baby. Matt was incredibly welcoming, friendly and knowledgeable. I never felt pressured into buying anything, he genuinely just wanted to help and answer any questions I had, which made the whole experience really enjoyable.

A little while later, my parents very kindly decided they wanted to buy our travel system as a gift. My mum called the store and spoke to Matt, and once again he went above and beyond. He took the time to make sure she got the best value from her purchase and helped her make the most of the offers available, which I was so grateful for.

Excellent customer service is hard to come by, but Matt really made a lasting impression. He's a real credit to Mamas & Papas, and I wouldn't hesitate to recommend the Maidstone store because of the experience we had. Thank you, Matt!

We visited the Chelmsford concession store to get an idea of what to buy for our daughter who’s due in October. James was very attentive and patient, explaining the different features of prams and the car seats. We also got shown some example cots and a next to me crib. We left feeling well advised and optimistic. Thank you James!

We had good experience shopping for our baby’s travel system in Chelmsford branch. Carmen helped us understand the different options and guided us towards choosing the right travel system to our needs. She was patient in answering our questions and made the process easier. We are happy with our purchase and appreciate her assistance.

I called and spoke to Holly about purchasing a pram bundle. Holly was very accommodating with a quick quote, delivery dates and provided details of offers that were available. Holly was very friendly and helpful.

As first-time parents, we didn’t really know where to start with prams, car seats, and everything else. That changed when we met Holly. She spent about an hour with us, walking through the products, showing us how everything works, and explaining the pros and cons in a really clear, easy-to-understand way. She was patient, knowledgeable, and never made us feel rushed. We left feeling much more confident about our purchase and what to expect. Really impressed with Holly—thank you for all your help.

I’m extremely disappointed with my experience ordering from Mamas & Papas.

I was told on 3 separate occasions that my delivery was scheduled for Friday 24th July. This was confirmed by email from a member of staff, over the phone by customer services, and again in store when I was told a mattress couldn’t be added to the order because the delivery had already been processed and confirmed. My online account also showed the delivery date as 24th July right up until late that morning.

To make matters even more confusing, I received a DHL delivery slot for that afternoon, which I later discovered was only for a fittings pack. As some of the cotbed fittings received on my first delivery were faulty and therefore required replacement.

At around 11:10am on the day of delivery, after I’d taken annual leave to be at home, I received an email saying my delivery wasn’t happening and that it had been delayed by 5 days. I then spent over 30 minutes on the phone to customer services trying to understand what had happened. For them to tell me that it was an internal error and staff would be given the proper training to make sure this didn’t happen again. They also advised that they could bring the date forward by 1 day which is still 4 days after the agreed delivery date.

Wasting 2 days annual leave when pregnant and because of poor communication and internal errors is incredibly frustrating.

Following my complaint, Mamas & Papas offered a very small gesture of goodwill as an apology for the poor service. However given the repeated misinformation, the wasted annual leave, the last-minute delays and the amount of time Ive spent resolving an error that wasn’t mine, I don’t feel this adequately reflects the level of inconvenience caused.

Very disappointing service and I expected much better communication and customer service from this company and for the amount spent.