I’ve been using Maleskin for a while now. I use Medik8 & Maleskin are generally the cheapest, often sending extra offers for your loyalty. As others have said, communication could be better, not all... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Since 2012, MaleSkin.Shop has been serving the hair & beauty needs of men and women all over the world. We offer a premium and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews on Trustpilot, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.
Contact info
69 Church Rd, Hove, United Kingdom
- sales@maleskin.co.uk
- www.maleskin.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a Medik8 moisturiser for my…
I ordered a Medik8 moisturiser for my wife - great price and service
Trust worthy!
I always shop at Maleskin for my Medik8 products. The prices are consistently discounted, delivery is super fast, and their customer service is always reliable and friendly. Highly recommend!
Medik8 products from Maleskin
I have been buying my Medik8 products from Maleskin for quite a while now.
They consistently offer the products at a cheaper price than I can find anywhere else. The products I order are delivered promptly and well packaged.
I would not buy from anywhere else now.
Really brilliant products and excellent…
Really brilliant products and excellent service. Will continue to use Maleskin!
Male Face Cream
I ordered some face cream for men from Maleskin that was delivered quickly. The product was competitively priced.
I will use Maleskin in the future to replace the product.
Thanks
Great price on Neil’s Yard products…
Great price on Neil’s Yard products with very speedy delivery.
Right on time and on price
Maleskin delivered the right goods on time and on price.
It was my first time to order
It was my first time to order , it was so quick and easy
I bought uk serum it is amazing and it…
I bought uk serum it is amazing and it was the cheapest on maleskin with a super fast delivery
Excellent customer service
I have been a Maleskin customer since its inception all those years ago. The choice of products is fantastic. I’m a particular fan of their Medik8 range, and their prices are always so competitive and I love that they email me with discounts and offers frequently. Why I have rated Maleskin five stars though is due to their fantastic customer service. It’s clear that they really do care about their customers and they are the heart of their business. If there has ever been any issues with my order, I have been contacted personally by one of the team and they have always been extremely friendly, polite and efficient. Highly recommended Maleskin.
A great price for davines Oi
A great price for davines Oi .
Easy website to navigate and good delivery time
Great products and great customer…
Great products and great customer service
Very happy
I ordered some moisturiser for my husband. The moisturiser arrived. I emailed them for a date and they emailed me back very quickly. All good :)
Fast delivery and great prices!
Fast delivery and I was able to find my products at such a great price. I will be using Maleskin to purchase some of my Christmas gifts!
They sent me the wrong product
They sent me the wrong product. I have tried contacting them many times but they have not replied!
Unable to provide product ordered, refund issues - similar story as others.
Same story as others have had:
I ordered some Lab product for around £70. The next day, I had a response stating that the product I'd ordered was no longer available and was offered some alternative I'd never heard of. I politely declined and requested a refund. I'd had no response after a few days and thinking the worst, was anticipating having to raise a chargeback. I emailed again asking for a response within 24 hours. Hollie then contacted me and confirmed that a refund would be issued. I checked my online order and could see that it had been updated to ‘fulfilled’ Two days later with no refund, I emailed again only to be told that the refund could take up to 4 working days. I then received an email stating that my refund had been processed! The refund turned up 2 days later and I feel lucky to have got my money back after reading other reviews.
In summary, if they have stock of the item you want, then you should be fine, but things quite often seem to go wrong when they are unable to source the product you ordered. Incidentally, the lab product that I purchased and was advised that it could no longer be sourced is still listed for sale on the Maleskin shop.
If you are struggling to get a refund, be persistent with your email demands. I would probably recommend that you don’t buy from this shop.
I have not received my order placed…
I have not received my order placed 10th October.
Order number MSS88597.
I have several emails to the various makeskin email addresses including the Gmail address.
Tried a Facebook message also.
Had absolutely no response what so ever..
The fault may not even lie with Male skin but I need a response in order to investigate.
No refund given
I ordered Kiehl's Age Defender Eye Repair, and was informed the product was out of stock, and was offered an alternative product. I emailed back to reject the alternative, and request a refund. A month later, and 2 chaser emails, I have received no response from Maleskin, and no refund!
Update on my previous negative review
Update on my previous negative review. Still no product despite hollie personally posting it 1st class! Avoid this company. They obviously sell products not in stock. I will be reporting them. Avoid Avoid avoid
**SCAM WARNING**
**SCAM ALERT**
Do not buy from Maleskin they are a complete SCAM !! I purchased a product from them months ago they never sent it and tried to email with no communication. Save your money and don't trust them! Had to file a scam claim with Monzo and got the money back in the end but was not worth the hassles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








