makeurmove.co.uk Reviews 

739
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Sharon managed our tenancy at MakeUrMove and was outstanding throughout. Professional, responsive, and always approachable. Nothing was ever too much trouble and she kept us informed at every stage. G... See more

Rated 5 out of 5 stars

Prompt efficient service. 2nd time I've used Makeurmove (last time over 5 years ago) with complete satisfaction. They even answer the phone with real people. Only two weeks between long term tenants m... See more

Rated 5 out of 5 stars

As a landlord I find make ur move offer an excellent service. I have several properties all vacancies have been filled within days. The fees are much cheaper than the high street chains and they offer... See more

Company replied

Rated 5 out of 5 stars

I love these guys! I’ve recommended their service to a number of friends. Proactive, friendly, efficient and flexible, they really make being a landlord so much easier. And their pricing is competitiv... See more

Company details

  1. Real Estate Rental Agency
  2. Real Estate Agency
  3. Real Estate Agents

About makeurmove.co.uk

Written by the company

Established in 2008 Make Ur Move are the original national online letting platform. We aim to improve the world of renting by bringing landlords and tenants together through people-focused technology.

Providing exemplary customer care and support Make Ur Move's accredited property management team are on hand to deal with all queries quickly and efficiently.

With plans and services to suit every landlord, visit www.makeurmove.co.uk or call on 03338000210 to discuss your requirements.

Members of ARLA PropertyMark, Safe Agent, NRLA and The Property Ombudsman.

  • Working with 25,000+ Landlords
  • Dealt with 30,000+ Properties
  • Handled 225,000+ Tenants

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

739 reviews

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4.5

All reviews

(739)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Such a wonderful service and fantastic…

Such a wonderful service and fantastic value. The technology helps all aspects of renting my flat out - through viewing appointments, offers, referencing and lodging deposits. The team are helpful and really knowledgeable.
I have recommended makeurmove to many friends and family and will continue to do so.

17 October 2018
Unprompted review
Rated 4 out of 5 stars

I didn't realise (my fault didn't read…

I didn't realise (my fault didn't read the small print) that the tenants have to pay £98 each to get themselves reference checked. You, the landlord have to let the checks be done or pay a penalty of £98 each person who would have been refererenced. This is very off-putting.
Makeurmove staff are good, they found a couple of tenants very quickly (I was on the free week deal).
I split the cost of doing one reference check with my new tenant.
It's all a bit mechanical though; (it couldn't be otherwise as they never meet the tenant themselves face to face so can't see if he seems any good.or not.
I'd probably be happy to use this firm if I was a "hands off" type landlord; but I prefer doing reference checks myself.
All in all, I'm pretty satisfied with the service I got. Thanks Makeurmove.

15 October 2018
Unprompted review
makeurmove.co.uk logo

Reply from makeurmove.co.uk

Hi James,

Thank you for taking the time to leave a review of your experience using our services for the first time.

We are pleased that we managed to find you a suitable tenant so quickly and as a result overall you are happy with the service.

We are continuously working to develop our services further so your feedback is appreciated and will be considered when we review how we can improve and refine our services to avoid confusion.

We wish you the best of luck with your new tenants and look forward to working with you again in the future.

Kind Regards,

Charlotte Dowey ~ Head of Operations

Rated 5 out of 5 stars

By far the best on the market

By far the best on the market!
Friendly and helpful staff, quick and simple.
I just rented a house with them and on top of the things I mentioned, they were also the most efficient.
And don’t charge you stupid amount of money like everyone else!
Makeyourmove should be the first option if you want to remain stress free for the whole process.

Cassi

10 October 2018
Unprompted review
Rated 5 out of 5 stars

Make Ur Move Team have been one of The…

Make Ur Move Team have been one of The Best Realtors, I've ever known.
They are very Professional, Efficient, Prompt, Understanding & Helpful.
They are not like other the Agencies I've had the opportunity to deal with, over the years.
They simply don't constantly put pressure on the Clients. They've given us the required space & time to decide, which indeed is a rare boon!
They have turned my daunting task of finding a place, into an seemingly lovely experience!
I'm certainly going to them in Future as well & would highly recommend them to my Family & Friends'.
Thanking You All for Everything!

With My Best Wishes For Them Always.

Cheerios!

29 September 2018
Unprompted review
Rated 5 out of 5 stars

I've advertised my flat with MakeUrMove…

I've advertised my flat with MakeUrMove several times and am very happy with the responses I get and their great customer service. I would definitely recommend them - give them a try and see for yourself :)

14 September 2018
Unprompted review
Rated 5 out of 5 stars

very good communication

very good communication, the whole process is efficiently, just feel sad that didn't have any extra benifit as an existing customer.

7 September 2018
Unprompted review
Rated 3 out of 5 stars

Average Service

Have used Makeurmove in the past and have been very pleased with the experience. This time I did not feel the service was as good. I seemed to have to chase for information regarding referencing and it took significantly longer to get the references. Hope this was just unusual and not going to be the norm for you guys.

22 August 2018
Unprompted review
makeurmove.co.uk logo

Reply from makeurmove.co.uk

Hi June,

Thank you for taking the time to leave a review. We are disappointed to read that we have not met our own expectations and standard for you on this occasion and have looked into this for you.

On this particular application your applicant provided incorrect contact details for the employer multiple times and then failed to provide payslips in the correct format for two weeks, I can assure you that we chased this multiple times with the applicant via varying communication methods including phone, email and SMS and so did our referencing partner. We are aware the tenant was away on holiday for some of this which has contributed to the delays, however the reference checks and timeframe for completion was as a direct result of the tenants information provided and the team could not have completed the checks any sooner than had happened.

I have checked our internal records and note that over the 18 day reference check period the team had opportunity to update you more frequently on how things were progressing and it is obvious that you felt the need to chase from the phone calls and text messages in to us. Although the team responded to each of these correctly we agree that a more proactive approach is required and understand that this would lead you to the impression that the checks themselves were not being chased and that we have therefore contributed to the lengthy timeframe. Please be assured that our reference processing system is robust and includes a mixture of automated and manual checks from both our team and our reference partner and that your tenant was chased daily on working days.

We take all feedback on board and use it to continually review and improve our services, on that basis we thank you for bringing this to our attention. I will now speak to the team and introduce a policy for communication on cases such as the one you have experienced where an unusual delay is affecting the service levels. I hope that this experience has not affected your overall view of our service and we look forward to working with you again in the future.

Kind Regards,

Charlotte Dowey - Head of Operations

Rated 5 out of 5 stars

Highly recommended!!

I have been using Makeurmove to find tenants for a number of years now. Quick & easy to advertise your property and their customer service is excellent! Easy to set up and arrange viewings. I would highly recommend using Makeurmove to anyone! Keep up the great work guys!! :)

19 August 2018
Unprompted review
Rated 5 out of 5 stars

Great overall experience,

Great overall experience,
MakeUrMove were able to get me tenants within 7 days of putting the property on the market with them.
Once I accepted the tenants they found the process to get references and prepare the AST contract was a breeze.

Will use the again for sure.

13 August 2018
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

This is a professional company with helpful staff. Property details are quickly advertised online including the high profile sites.The automated viewings system is particularly useful, involving mobile phone text messages with instant viewing requests and confirmations giving immediate communication with prospective tenants. Referencing is carried out quickly and is paid for by the tenant.

25 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent, speedy and efficient service. Friendly and helpful staff. Makes the process of finding and referencing tenants hassle-free.

20 July 2018
Unprompted review
Rated 5 out of 5 stars

Amazed with the service

After advertising,Just next day I had so many people wanting to view my property and two individuals expressed interest to rent the property. I was amazed at such quick response and the amount of people showing interest.they even checked all the references for me.I had used them five years ago but the response was nothing like this time,they have improved they service extremely.i will definitely used them in the future and highly recommend to everyone.

19 July 2018
Unprompted review

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