Makemytrip Reviews 

Very bad experience with MakeMyTrip.

I booked flight tickets through MakeMyTrip for my parents travelling from Mumbai to Toronto. At the time of booking, it was not clearly communicated that the itinerary involved two different airlines, which created additional complications.

I had specifically requested a wheelchair service, but when my parents travelled, the airline informed us that they had never received any wheelchair request from MakeMyTrip.

I also tried to complete the online check-in, but was unable to do so. When I contacted MakeMyTrip, I was told that they would assist me within 24 hours. However, the flight was scheduled to depart within that 24-hour period, and no one contacted me or provided any assistance.

This was extremely stressful, especially because the passengers were my elderly parents and I had specifically relied on MakeMyTrip to make the travel arrangements properly.

Very, very disappointing experience. I would not recommend MakeMyTrip, especially when booking international travel for family members who may require special assistance.

The worst exspereince booked a flight on specific dates only to recieve no confirmation email for hours. And then a confirmation email with different dates. No phone number no email to contact. Called multiple times when finally got details only to be hanged up on multiple times by what sounded like a loud Indian call centre. Still waiting now for more information

If your flight cancelled, & refund already received by Make my trip, the status show as refund under process.

We booked from this wastemytrip (bookmytrip) to Maa Vaishnodevi darshan!! Witj 25k package without flight tickets. The hotel alocated was worst! It like a lodge near railway station.. and ViP darshan mentioned as complimentary which is fake. He took money and gave us all lies . After complaining also trip manager dint not took any action. They just loot ur money and leave along in unknown place. Beware if u are senior citizens. They did same with many people who struggled a lot and heard stories in the same lodge.

Please change ur name MakemyTrip to wastemytrip.com you deserve this name and ur trip managers are just i bots..

Excellent service

Makemytrip has one of the worst customer services. I have been a loyal customer for years now. Not anymore. The Customer Care Bots are utterly useless and clueless. I had an incorrect Last name and wanted to correct it. The app did not have the option to help me make the correction. The airline simply pointed me back to my booking agency to get this resolved. I finally had to loose nearly 20k in cancellation because of the incompetent customer service with out human interaction. Absolutely pathetic and unacceptable.

I am writing to express my extreme disappointment with the way my Air Arabia booking issue was handled.

Before the 24-hour period, I contacted MakeMyTrip three to four times regarding the cancellation and refund. Each time, I was told to wait for Air Arabia’s response and that the cancellation could be processed after their reply. However, I was never informed that if I waited beyond 24 hours, MakeMyTrip would not be able to provide me with a refund.

After 24 hours, when I contacted MakeMyTrip again, I was told that Air Arabia would not refund the amount because the 24-hour period had passed. This information should have been clearly communicated to me when I contacted you multiple times before the deadline.

If I had simply trusted MakeMyTrip’s information and waited as instructed, I would have lost the entire refundable amount. Fortunately, I contacted Air Arabia directly, cancelled the ticket, and received refund .

This has made me extremely disappointed with MakeMyTrip’s customer service. I have booked tickets through MakeMyTrip many times, but this was my first experience dealing with your customer support, and unfortunately, it has completely destroyed my trust in your service.

I request you to please look into this matter and explain why I was not informed about the 24-hour refund condition despite contacting your team several times before the deadline.

Worst site to book flight tickets
NEVER EVER BOOOK ‼️‼️
Very slow lagged delayed booking process with 0 customer suppory

I booked windermere Darjeeling for 3N the rooms were stuffy and smelly had to check out after 1N.
Dear Sir,
As per cancellation policy okay.
But what about providing amenities have sent you photographs of status of room nowhere it was mentioned at the time of booking that renovation is going on we could smell welding fumes which are hazardous.
We checked out being senior citizens.
There were mould on bathroom window.
The seat height was so small that a child can only sit.
I am giving you 3 days to process my request other wise I am taking the case to consumer court with make my trip as accessory for breach of service standards. I would like to state here that my wife has both knees replaced and I being 70 years old had to assist her in using your pot.
With regards,
Ranjiv Gosain

Abosuletly worst site every always technical issues and the customer support is one of the worse in my life i had ever faced, no reply and the lies of customer support contacting another level, They even blame me i did not replied. Do you want proofs i can provide you. i always replied your mail on time. They site interface is all buggy and the information showing in site is false.

One of the worst useless service support. They are cheaters. I spent huge amount including free cancellation however they are not allowing and ask to call but response after 30 minutes useless reply and no email ID for escalation.

Service is very prompt, staff is also very cooperative, hygine & cleanliness is also very good aver all Every time is a good experience..

not recommend for anyone, hard to contact CS !

This is a fraud company and probably tottering towards bankruptcy because of their non customer friendly approach. They fleece customers during cancellation by levying heavy penalty. They should be in turn penalsed by regulatory bodies for their malpractices. Better book tickets directly from airlines

Worst customer service, booking failed but amount not returned

Horrible support system

Extremely Bad Experience with MakeMyTrip & Hans Travels

I booked **2 tickets from Mumbai to Indore** through MakeMyTrip, and this was honestly one of the **worst travel experiences of my life**.

I reached the pickup location **1 hour early**, but the bus never picked us up and simply left Mumbai. I started calling the driver **10 minutes before the scheduled pickup**, but he never answered.

I had to book another bus at **40% higher cost** and wait **3 hours on the road with heavy luggage**. I also complained to Hans Travels, but instead of providing a solution, everyone kept redirecting me to someone else.

I usually book through **redBus**, but choosing MakeMyTrip this time was a **big mistake**.

After this experience, I will **avoid both MakeMyTrip and Hans Travels** and would strongly advise others to think twice before booking with them.

**MakeMyTrip/Hans Travels, if you care about your customers, please contact me and refund my ticket amount.**

Belive me this the hopless site to book ticket & very angriest part is the customer service , there is no call service & if you try different method they never attend the call, and if try different method to call , that lady say i don't know & they hang up the call without satisfactory step, they never help you. Worst service

Worst customer service. I have been waiting for one refund for the ticket cancelled in April and till now following up with no proper update from any of the customer support staffs. If we tell we want to speak to Supervisor/ Manager then always the answer is no one is available. Still waiting for my refund from April.

My refund for 2 days at olive hotel vizag , though agreed by hotel management and confirmed hotel to relieve , refund status make my trip is playing games and cheating clients
No direct email ID is available
Customer care lways with AI
This is not fair
There is no dedicated customer care
Getting connected with customer care is not practicable
Cheating customers where refund involves
Please be careful
I want to highlight in social media platforms
Even don't hesitate to file consumer forum case
Lost 25000 due to non responsive attitude from make my trip