I made a mistake with the delivery address, and could not contact customer services until the monday morning. I was very worried I was going to lose my order. Lewis, via the online chat, was able to l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
paid for next day delivery never turned up lost by royal mail, mainline sorted it and sent items again through DPD, scrap the royal mail few times they messed up my deliveries with you
Company replied
Iv been using mainline for 2 years and I can not fault the company from start to finish the ordering is so easy and they deliver when they say iv had no problems ever and iv prob spent over £5k. Iv on... See more
Company replied
Great customer service and prices. Hollie helped me when I sent off for a return as I ordered the wrong size and I was unsure about which size I should get. She helped measure and advised me which wo... See more
Company replied
Company details
Written by the company
With over 6 million dispatched orders to over 120 countries Worldwide, Mainline Menswear are Official Stockists of over 12,000 Products from 85+ of the World's Best Menswear Brands Online Including: Hugo Boss, Armani, Ralph Lauren, Nike, Adidas Originals, Fred Perry, Lacoste, Diesel, G Star, Levis, CP Company, Versace and many more.
Contact info
Unit 1, Orchard Court, Dunslow Road, YO11 3UT, Scarborough, United Kingdom
- 01723 624264
- sales@mainlinemenswear.co.uk
- www.mainlinemenswear.co.uk
4.5
Excellent
7K reviews
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Loved this product very much…
Loved this product very much comfortable and quick delivery
16 August 2026
Reply from Mainline Menswear
Good morning,
We're so glad to hear you found the product comfortable and that you were happy with the quick delivery. Thank you for your positive feedback!
Kind regards,
Pay for Return
Pay for delivery, than had to pay return. So now £8 down and no item.
Doesn't give me confidence to order again if it needs returning.
9 August 2026
Reply from Mainline Menswear
Good morning,
Thank you for taking the time to leave a review.
I am sorry you are unhappy with our returns process, and the returns fee. I can see you have been in contact with our customer service team, who have explained your refund.
We would always advise customers to familiarise themselves with our return policy, prior to purchase to help avoid any disappointment.
Kind regards,
Reply from Mainline Menswear
Good morning,
We are glad to hear you are happy with our delivery service. Thank you for your positive review!
Kind regards,
Very efficient service
Very efficient service, excellent after care, quick response, easy to use.
16 August 2026
Reply from Mainline Menswear
Good morning,
We are so glad to hear you found our service efficient and easy to use, and appreciate your kind words about our aftercare.
Kind regards,
Reply from Mainline Menswear
Good morning,
We are so pleased to hear that you found our prices good and the ordering process easy! We also appreciate your kind words about our product images.
Kind regards,
Very easy to order and always good…
Very easy to order and always good quality clothes
15 August 2026
Reply from Mainline Menswear
Good morning,
We appreciate your wonderful feedback! We're so glad to hear you're pleased with the ease of ordering and the consistent quality of our clothes. Thank you for your review.
Kind regards,
Amazing service and loved the…
Amazing service and loved the tracksuit. Would definitely buy again. Very good quality
8 August 2026
Reply from Mainline Menswear
Good morning,
We're absolutely thrilled to hear you loved the tracksuit and found the quality to be very good! We appreciate your kind words and look forward to your next purchase.
Kind regards,
Great value for money
Great value for money, excellent quality of clothing and a perfect fit on T-shirt bought
27 July 2026
Reply from Mainline Menswear
Good morning,
We're so glad you found great value and excellent quality in your clothing purchase, and that the T-shirt was a perfect fit! We appreciate your positive feedback.
Kind regards,
Iv been using mainline for 2 years and…happy customer
Iv been using mainline for 2 years and I can not fault the company from start to finish the ordering is so easy and they deliver when they say iv had no problems ever and iv prob spent over £5k. Iv only sent about 4 items back ever but it is sorted as soon as i send it back with no hassle. I could go on and on jeep up the good work mainline 10/10 always
13 August 2026
Reply from Mainline Menswear
Good morning,
We are incredibly grateful for your wonderful feedback and continued loyalty over the past two years! It truly makes our day to hear that our ordering process is easy and that our delivery service consistently meets your expectations. We appreciate you highlighting our hassle-free returns process. We are committed to maintaining this high standard and truly value your business.
Kind regards,
Great service
7 August 2026
Reply from Mainline Menswear
Good morning,
We appreciate you sharing your experience. We are so glad you were happy with the service you received. Thank you for your feedback.
Kind regards,
i received a parcel with the wrong size…
i received a parcel with the wrong size inside the bag , I have requested this to be collected and the correct size sent but no response. Service could be a lot better
5 August 2026
Reply from Mainline Menswear
Good morning,
Thank you for taking your time to leave a review.
I am sorry you are dissatisfied with the service you have received.
We apologise that your email generated an automatic response, but we have received no further contact from yourself regarding this. Our customer service team have contacted you directly to assist you with this.
Kind regards,
Great three great items at really good…
Great three great items at really good prices I am well happy. Great delivery
13 August 2026
Reply from Mainline Menswear
Good morning,
We appreciate your wonderful feedback! We're so glad you were happy with the items and the great prices. Thank you for your review, and we're pleased to hear about the excellent delivery.
Kind regards,
incorrect sizing shoe placed in box
incorrect sizing shoe placed in box, no return availability for international purchases. Rang your office in Dunslow Rd, SCARBOROUGH from Australia and was told you would respond to my emails within the day which you haven1t, was totally fobbed off by your office staff. I want my refund.
11 August 2026
Reply from Mainline Menswear
Good Morning,
Thank you for taking the time to leave a review.
I can see you have been in contact with our customer service team, who have advised that our items are listed in the equivalent UK size, as we are a UK based company, and how you can return your items to ourselves for a refund. We can see multiple emails have been sent to you, in response.
I am sorry if you are unhappy with the responses you have received on this occasion.
Kind regards,
Great quality again thanks
6 August 2026
Reply from Mainline Menswear
Good Afternoon,
We truly appreciate you taking the time to share your positive feedback. We are so pleased to hear that you were happy with the quality once again. Thank you!
Kind regards,
Reply from Mainline Menswear
Good Afternoon,
We appreciate your review. We are delighted you were satisfied with the price and our super fast service. Thank you for your positive feedback.
Kind regards,
Great delivery and very satisfied with…
Great delivery and very satisfied with my purchase 👍👏🏻👏🏻👏🏻
13 August 2026
Reply from Mainline Menswear
Good afternoon,
We're absolutely delighted to hear that you were satisfied with your purchase and the delivery! Thank you for your wonderful feedback.
Kind regards,
Quick delivery and quality stuff!
12 August 2026
Reply from Mainline Menswear
Good afternoon,
We appreciate your positive feedback! We're so pleased you were happy with the quality of your purchase and the prompt delivery. Thank you for your review.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We appreciate your positive feedback! We're so pleased you were happy with the quality of your items. Thank you for your review.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We are so pleased to hear that you are happy with our service. Thank you for your feedback; we truly appreciate it.
Kind regards,
First class item at a great price and…
First class item at a great price and in large sizes with great comms and fast delivery
12 August 2026
Reply from Mainline Menswear
Good afternoon,
We're so pleased you found our item to be first-class and a great price, especially with the large sizes available. We appreciate your positive feedback regarding our communication and fast delivery!
Kind regards,
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