Just received my 3rd order from Mainline Menswear, and they never disappoint. The prices are great, and their shipping to Australia is incredibly fast and reliable every time. Tip: add your favourite... See more
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Review summary
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Excellent company to deal with. Quality clothing at excellent prices and delivered when promised. Had to return a jacket this time as it was too large. Returned jacket and asked for a refund on Tuesda... See more
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I made a mistake with the delivery address, and could not contact customer services until the monday morning. I was very worried I was going to lose my order. Lewis, via the online chat, was able to l... See more
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I ordered a t short from here and oxygen clothing. Mainline processed my return and refund very cooperatively whereas im still not aware that oxygen clothing recieved my return! Both went out the same... See more
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Company details
Written by the company
With over 6 million dispatched orders to over 120 countries Worldwide, Mainline Menswear are Official Stockists of over 12,000 Products from 85+ of the World's Best Menswear Brands Online Including: Hugo Boss, Armani, Ralph Lauren, Nike, Adidas Originals, Fred Perry, Lacoste, Diesel, G Star, Levis, CP Company, Versace and many more.
Contact info
Unit 1, Orchard Court, Dunslow Road, YO11 3UT, Scarborough, United Kingdom
- 01723 624264
- sales@mainlinemenswear.co.uk
- www.mainlinemenswear.co.uk
4.5
Excellent
7K reviews
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Reply from Mainline Menswear
Hi Neil,
We're so happy to hear you had such a positive experience with our fast delivery! Thank you for your kind words.
Kind regards,
Reply from Mainline Menswear
Hi Donna,
We appreciate your positive feedback. We're so pleased to hear that you're happy with the quality of the product and that it arrived so quickly. Thank you for your review.
Kind regards,
£170+ order, a £14 faulty item and absolutely no common sense
£170+ order, a £14 faulty item and absolutely no common sense
I placed an order worth over £170 with Mainline Menswear. One of the items was a £14 pack of three T-shirts, and the metal badge started coming off one of them.
I sent a clear photograph of the fault, which Mainline acknowledged and apologised for.
Their solution? I need to package up and return all three T-shirts, they will assess them, contact me with the outcome and then arrange a refund or replacement.
I genuinely don't understand the logic.
I wasn't asking for a refund. I said I'd happily keep the entire pack, deal with the faulty T-shirt myself and suggested they simply provide a small goodwill voucher towards a future purchase. That would have saved them the cost of a tracked return, assessment and processing, and retained me as a customer.
They refused. Apparently, all three T-shirts still need to be sent back.
Of course businesses need returns procedures, but surely customer service also involves some common sense and discretion. Having spent over £170, I wasn't looking for something for nothing. I was actually proposing what seemed to be the easiest and cheapest solution for everyone.
Instead, a very minor issue that could have left me perfectly happy has turned into a frustrating customer experience.
Sometimes good customer service is simply about looking at the situation in front of you rather than rigidly following a process.
10 August 2026
Unprompted review
Reply from Mainline Menswear
Good morning,
Thank you for taking the time to leave your review. We are sorry to hear that you received a faulty item and we appreciate your frustration.
As the three pack of t shirts are sold as a set, they are classed as a single unit and so we would require all three returning. We understand that this may not seem the most practical resolution, however without all three returning we aren’t able to gain a credit from the brand for the fault. We are happy to replace all three t shirts or issue a full refund on the item.
We are sorry that you are unhappy with the service on this occasion.
Kind regards,
Bought a Fred Perry polo shirt
Bought a Fred Perry polo shirt. Quick delivery.
Shirt well folded (No creases) and packaged.
Very happy.
10 August 2026
Reply from Mainline Menswear
Good afternoon,
We're so pleased to hear you're happy with your recent purchase and our delivery service. We appreciate your kind words! Thank you.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We're so happy to hear you're pleased with the delivery, quality, and fit of your item! Thank you for your wonderful feedback.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We're so pleased to hear you're happy with our website and that you experienced fast deliveries. Thank you for your positive feedback!
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We're so pleased to hear you were happy with our service, prompt delivery, and regular updates. Thank you for your positive feedback!
Kind regards,
greatfit,had 501 jeans all my…
greatfit,had 501 jeans all my life,great choice,all good.
3 August 2026
Reply from Mainline Menswear
Hi David,
We're so glad to hear you're pleased with your recent purchase. Thank you for your positive feedback.
Kind regards,
Reply from Mainline Menswear
Hi Wendi,
We appreciate your positive feedback. We're so pleased you found the transaction easy and experienced fast delivery. Thank you for your review.
Kind regards,
Shocked as I had a message to say that…
Shocked as I had a message to say that the order was cancelled but couple days later it’s arrived so pleased it arrived as it was towards a birthday gift the items looked good and hopefully just what my son wanted
10 August 2026
Reply from Mainline Menswear
Good afternoon,
Thank you for taking the time to leave your review. We do apologise that you received a message advising the order was cancelled, and we are sorry for any misunderstanding. We appreciate your positive feedback.
Kind regards,
Reply from Mainline Menswear
Hi Jason,
We appreciate your positive feedback. We're so pleased to hear that you're happy with your recent purchase and that it arrived quickly. Thank you for your review.
Kind regards,
Reply from Mainline Menswear
Hi Hugh,
We appreciate your positive feedback. We're so glad you were happy with our service. Thank you for your review.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
Thank you for taking the time to leave your review. We appreciate your positive feedback.
Kind regards,
Great choice of fit at great prices.
21 July 2026
Reply from Mainline Menswear
Good afternoon,
We appreciate your positive feedback! We are so pleased you were happy with the selection of products and the prices. Thank you for your review.
Kind regards,
I’m new to Mainline
I’m new to Mainline. I’ve order over £500 worth of clothes in two weeks. Prices are a bargain shipping and return are so quick. Retuned a few items and money was in my account in two days.
9 August 2026
Reply from Mainline Menswear
Hi Justin,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our quick shipping and return process, along with our pricing, have met your expectations. We truly appreciate your kind words and continued support.
Kind regards,
Great prices quick service good gear
8 August 2026
Reply from Mainline Menswear
Hi Timothy,
We appreciate your review and we're delighted you were satisfied with our products, prices and quick service. Thank you for your positive feedback.
Kind regards,
Reply from Mainline Menswear
Hi Andy,
We appreciate you taking the time to leave your review. Thank you for your wonderful feedback.
Kind regards,
Reply from Mainline Menswear
Hi Mark,
We appreciate your positive feedback. We're so glad to hear you were happy with your purchase and the prompt delivery. Thank you for your review.
Kind regards,
Items were delivered promptly as usual…
Items were delivered promptly as usual and were of the expected quality
7 August 2026
Reply from Mainline Menswear
Good morning,
We're delighted to hear that your items were delivered promptly and met your expectations for quality. Thank you for your positive feedback!
Kind regards,
Excellent on line service
Excellent on line service, speedy delivery and top notch return service 👌🏻
7 August 2026
Reply from Mainline Menswear
Hi Gaz,
We're absolutely delighted to hear that you were happy with our online service, quick delivery, and return service. Thank you for your wonderful feedback!
Kind regards,
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