Mailinnovations Reviews 

The UPS Innovations in Butner, NC is obviously conducting theft and fraud by not delivering thousands upon thousands of customer’s packages according to reviews on all major websites and nothing is being done about it. There is no way possible for this many packages to simply be lost and disappear into thin air. Lack of training and Covid is no longer a valid excuse. This is a FEDERAL OFFENSE and should be handled accordingly. The Butner, NC facility particularly seems to enjoy ”losing” (i.e. STEALING) packages during all major holidays. I have personally had issues with almost all QVC and Universal Yums packages never showing up, so they are obviously enjoying clothing, home goods, jewelry, and food for themselves. Apparently, these large companies are going to have to be the one to file the federal complaint before anything is done about it. Once these companies get tired of losing enough money by reshipping so much, we may see this facility permanently shut down and the criminals indicted. I encourage you to report your issues to the UPS Innovations headquarters in CT and any federal organizations that can handle the issue.

It took over three months to get my package. Their 800 number help line was of no assistance at all. UPS should NOT use Mail Innovations to deliver their packages.

This morning I have called UPS Mail Innovations 5 times and given them the tracking number on the package I did receive and now want to return. I never ordered the item yet my credit card has already been charged. Now I can't get a person to talk to so I can ask how to return the item. I have left a message with my phone number to be called back but I won't hold my breath to hear from anyone at UPS Mail Innovations. This has been the worst customer service experience I have ever known! It makes me not want to order online in case the company I order from uses UPSMI.

Ditto. Same as everybody else. 2 packages in limbo for weeks now. Tracking info just changes every day stating it will arrive today by 7:00 PM. And every day, the package doesn’t arrive. Shameful service.

Absolutely terrible!!! I have waited over 2 weeks for my package to arrive after the expected delivery date. I still have not received my package. Never ever use this service.

Same issue as everyone else. My package was shipped on Jan 28th. Tracking number shows pick up and USPS awaiting delivery. Its March 14!

Mail innovations new big disaster in our country
My package shipped to me 02/13/2023 but today 02/27/2023 and i am not receiving this package
Mail innovations customer service ignore to
resolve this problem. Package shipped by UPS from AZ
and after five days enroute to USPS in Rossford OH.
Why need two slow horses for one small package?????????

This has been an extremely frustrating experience which has no end in sight. I’m convinced I will never receive My package. UPS won’t help me and USPS won’t take responsibility either. It’s at a dead end with this. I’m convinced this is a fraudulent company.
NOBODY SHOULD EVER USE MAIL INNOVATIONS.
It was sent 1/31. The tracking numbers don’t work since each time I track my package it tells me it will arrive that day.

Like others have said, my package is in the dreaded "Package Acceptance Pending" status. For 19 days now. Expected delivery changes day by day. I can't file a claim with either USPS or UPS. Would give zero stars if possible.

So-called "UPS Mail Innovations" could improve their performance, saving their own company time & money.

How exactly is difficult to say, BUT -- why on earth would a small (less than one pound) package be shipped from an online retailer (that has locations in Tennessee & Kentucky) towards a final destination in Dallas-Fort Worth, the package make it as far as a city in North Dallas County (Carrollton), to then be shipped from there ---->to Shreveport Louisiana? Just to sit there, going nowhere. It's not rational.

If I had known that Bud's Guns was using this shipper -- I would not have placed the order in the first place.

I'm naming the retailer in hopes they will light a fire under UPS Mail Innovations, being as "Mail Innovations", other than through somewhat opaque "tracking" info (that contains brief snippets of commentary that cause more questions to arise, rather than to lay questions to rest!) has made themselves near-entirely UNANSWERABLE to simple peons that are paying the bills, such as myself.

It's not that I'm in any real hurry for the items...
My complaint at this point is more over the stupidity of shipping a parcel from an assembly point near to (approx. 25 miles) of a final destination, to some ("regional"?)
clearing house location nearly 200 miles away?

DFW area has millions of people living here. It's among the largest metropolitan locales in the nation. I know for a fact there is a large amount of in-bound freight of all types...

Why, oh why ship packages from many hundreds of miles out-of-State, into "the DFW Metroplex" (as it's locally known) to then turn right around and send the package again out-of-State --->when it will have to return to the DFW Metroplex area AGAIN to reach it's final destination???

What a waste of fuel, and manpower too, it could be assumed.

How many other hundreds of lbs., if not THOUSANDS of lbs. of "packages" does this irrational "shipping" occur with? And WHY??? What is the motivation?

It makes no sense ---while otherwise opening doors and windows to shipping "partners" employees to either; lose/misplace packages, or else outright steal the merchandise.

Don't even think about using UPS Mail Innovations. This service is a joke. These guys can't find the addresses of the biggest buildings at the biggest streets.

If I could give no stars, I would! Apparently Mail Innovations is where go packages go to die. Two of my online orders went through Mail Innovations. They are now sitting in Mail Innovations buildings in Rossford, OH and Springfield, MA - "Shipment Received, Package Acceptance Pending" Every day, I get the message that the package will be delivered by the end of the day. I've been getting this message for over a month now.

Left retailer 12/19 from NC. Been sitting in Ohio since 12/23. No updates except every day I get "package on the way" if I check tracking. Funny thing retailer said they will send the items again and I told them no if they are using UPS/Mail Innovations. They sent USPS Priority mail 12/31 and I still don't have it but getting current updates.

Ups mail innovations needs to be SHUT DOWN NOW!!!! They are the WORST shipper ever! Every package I had coming before Christmas arrived AFTER. I still have 2 packages I have been waiting for since Dec 20th, 2022. They hold my packages inOhio for weeks and when they finally start to move 95% of them are dropped off at the WRONG post office. I now refuse to shop with anyone that uses this nasty lousy shipper. And the fact that I paid to have these packages shipped makes me sick. Shut them down.

Horrible. I don’t understand how UPS associates with this company. Package never arrives and reaching someone on the phone is impossible. Just awful.

Packages haven’t moved from Rossford OH mail innovations in a month. Very disappointing when you expect your orders to not only be on time, but should of been here 2-3 before Christmas. I feel bad for the sellers who shipped orders promptly and have to deal with customer complaints due to this mail innovation facility.

To everyone complaining about Rossford OH facility / regarding Mail Innovations for gobbling up our Christmas packages and not sending them on their way. Put a complaint in with the Ohio Attorney General Dave Yost, I did, not sure if it will help but at this point it can't hurt. Maybe if he gets enough of them they will will look in to the facility.
Call (800)282-0515 to file your complaint.

Absolute terrible service! I’ve been caught between UPS and USPS for weeks. Package has been in limbo for 2 weeks. Both blame the other and I have no idea who is telling the truth. Avoid any business that ships using this program!

Terrible service. Even UPS cannot provide an accurate status for the shipment. And USPS is even frustrated. UPS needs to overhaul this method and process and provide more accurate and truthful details. Ended up calling the vendor who issued a full refund due to delay exceeding 10 days. Not expecting a delivery at all- and certainly not in time for Christmas.

I, too, wish I could give zero stars as Mail Innovations is the WORST service I have ever seen. Three orders from 2 DIFFERENT companies one shipped November 25th and the other 2 on December 8th ALL have been sitting in Philadelphia PA "pending acceptance" since 9:43 pm on December 12th. It is quite interesting to me that these orders are from ENTIRELY DIFFERENT companies yet the status is the same and hasn't changed in 9 (almost 10 now) days! And it is so frustrating to try to track down a person to talk to but once you do all they do is blame the other. UPS blames the Post Office and the Post Office blames UPS. The companies can't help to find the lost packages, all they can do is refund your money but a refund is not the solution, the delivered package is! Please do whatever you can to convince companies NOT TO USE THIS HORRIBLE UNRELIABLE MAIL INNOVATIONS SERVICE!