Mailboxixchange Reviews 

Product received super fast, and was of very high quality. Smooth transaction is all I can say.

I kept checking on the order status and found nothing except for my initial purchase order on line. When I called the toll free number, a female told me that she couldn't obtain any info. because it was Friday, but would check on my status on Monday and would follow-up with an e-mail to me.
Didn't hear a thing on Monday. No call, no e-mail. I called again and spoke to another female who found an entry on their computer regarding my call on Friday, and apoligized that I wasn't notified and then sent me an e-mail.
I received the mailbox two days later and when I opened the box the top of the mailbox was damaged. It appears that it was dropped as there isa a dent and a crack on the top right hand corner (see picture).
Note: I paid extra for the fancy top!

When we ordered through the internet, the image was deceiving and since it was a custom mailbox, We were surprised how huge the mailbox was. It looks way out of proportion and am not sure I can use it without it being an eyesore. It was 3 times the size of the current mailbox. I would have appreciated it if they actually showed a picture of the different sizes at least we would have taken a closer look and would see that the large size mailbox was so much bigger than a standard one. Since it was customized with our address ,I am sure it is not returnable.

Some times it's hard to know what you're getting when you order on line. This company really comes through. The product is exactly what you see in the picture. The quality is fantastic and it arrived with in a few days of placing my order. This past order was for a neighbor that loved mine so much she asked if I would order one for her. She's older and didn't have access to a computer. She was so excited when she saw it. Take it from someone that knows. You'll be very happy with your purchase.

I had a superb experience here. The polished mailboxes I ordered were out of stock & I received a prompt email letting me know, and asking how I wished to proceed. I emailed back asking them to change my order to the brushed finish instead. In lightening fast and friendly speed they updated my order & I was holding the mailboxes two days later, shipped free! Correspondence was very friendly and very fast all via email. JOB WELL DONE! What an efficient company!

I received my mailbox exactly when they predicted it would be delivered, the packaging was exceptional and the quality of the product was all I had hope for.

Laurie Burch is very responsive and I found the prompt response and quick processing of our order very impressive.

Although we are pleased with our mailbox and house numbers, we were not accustomed to such poor communication from a company about delivery. The website said our mailbox was in stock and ready for immediate delivery, but we learned that our mailbox was backordered. No one from the company told us that; we discovered the back order after we contacted the company to ask why our order was not shipped promptly. The customer service representative was prompt, efficient, and friendly, but that does not make up for the lack of communication from the company about the status of our order. We will not be ordering from this company again. Too many other companies offer similar products, and the level of customer service is the determing factor in any of purchases, online or local.

A year after purchasing a product I called them and they handled my concern immediately without questions! I would purchase from them again.

Order came within the time listed. However I was a bit confused when the post and newspaper boxes were delivered and no mailbox. There was no packing slip either. I had to recheck what I ordered. The mailbox came a couple of days later.

I ordered Ecco mailbox after texting with Kelly. She matched another on-line price and even beat it by a couple of bucks. I liked that she wouldn't lose a sale for a few dollars. Package came in the time frame that she had given me and I installed it the next day. Even my says she loves the new mailbox. I will buy here again.


John
Plainville, Ct

This is our second time ordering products from the company and as usual, the products were exactly as described, packaged perfectly and delivered before the scheduled date.

I placed my order Jan. 28, and was advised a week later that the item -- a new one for their line of products -- could take 2-3 weeks to ship.

Well, here we are, a full month later -- no mailbox, and no further communication, either. I am canceling my order now, guys. In future, please DON'T state "in stock -- ships in 2-3 days" on your website if it isn't true - !

The web site says gold and silver mailboxes are in stock and ship immediately. Allow 10 days for delivery. I placed my order on 2/6/2012.
I called on 2/20/2012. The girl on the phone said she would track it down and call me back. No one called back. I called on 2/21/2012 and explained that it was now 15 days since I placed the order and she said it means 10 working days and was rather short with me. I then got an email from Amanda Card stating that it was shipped on 2/21/2012. So, It had not even been shipped..... Sorry, but there are other companies.

Recived mailbox when promised, was very easy to install and I am very pleased with the product purchased.

Needed a better sealing mail flap for my eagle locking box.
Service and delivery spot on.

I am a person who will check and check again on how a company will handle questions and I check what other people say as well. This company answered questions I had without making me feel like a fool for asking it (yes there are companies that do). I ordered on a Thursday very early in the morning and by Saturday (2 days later) the Mailboxes and equipment were delivered to my door. It was all in good condition.
I would recommend this company to anyone!
There price beat all competitors including the manufacturer of the boxes.
Thank you!!

The transaction online was quick and easy and I received my mail box within the shipping window stated. Installation was simple and quick. I recommend them.

I will never use this company again! I have gotten nothing but run around when trying to track down my order. Several times I have been told that they are tracking down my order and will be contacted. I have had to chase information, and to date, no one can tell me where my order is or when it will be shipped. The worst.

I ordered a 7 gang mailbox on 1/23/2012. The site stated the item was in stock with a shipping window is 7-10 business days, but I mistakenly thought the shipping window was 7-10 calendar days. After 7 calendar days I left an email requesting tracking information and received a response the next day stating tracking information would be sent when the item was shippped. On day 15 (business day 11) I called the customer service department, spoke with a customer service representive and was told she needed to call the manufacturer to determine why the item had not shipped. She told me she would call me back with an explaination and that was two days ago (business day 13). BTW, I verified my phone number with her to insure she had the correct number.