MAGNITONE Reviews 

I have purchased face rocket twice , once via boots ... After charging for 24 hours it just wouldn't switch on! The green lights were on but as soon as you disconnected charger light disappeared and just never came on.
I returned it to boots . I then tried buying it again via Amazon .. this time after many hours charging it did eventually come on. I enjoyed using it for 2 weeks following the plan in booklet. Day 15 it wouldn't switch on ! Again I charged it for over 24 hours but nothing!! So returned to Amazon . I have sent magnitone 2 emails and had no replies?? So disappointed as I did actually think the device was good when it actually worked !

Bought a Face Rocket and have since sent 3 emails to the helpdesk (as there is no phone number) questioning whether the product was faulty….Silence! Pretty poor considering it was almost £100. Eager to take my money but customer service is shocking - again reading a similar review Watchdog may be the answer

Contacted Magnitone about a faulty charger for the facial cleaner that was severely overheating and causing both the charger and the cleaner unit to melt. Strong smell of burning and this is could quite easily have resulted in a fire if I had not turned off. Had only been charged a hour or so and is not even fully charged
Given the potential severity of this issue I would have thought that Magnitone would have been straight on the issue
So far just radio silence. I think watchdog or similar should take a look at the units because they are potentially lethal

Purchased 2 weeks ago, one of the balls does not work properly, requested a replacement but they seem loathe to do this, rather suggest I uncharge recharge plug and unplug etc - pretty poor

Customer service is excellent. I had an issue with my Magnitone and they resolved it quickly and to my satisfaction. An example of what good customer service should be, but so rarely is. Good Job!!

Quick, friendly and easy way to return a faulty devise and received a replacement one quickly too.

Great communication and customer service. Also brilliant product, would highly recommend!

I have experienced dramatic results with the Magnitone Liftoff over a matter of a few days. My face is already more contoured and lifted and the change to my neck has been amazing! Wrinkles and sagging have all but disappeared already, I honestly can't believe the difference- it is remarkable. I would recommend this product to anyone. I am 53 and have never used a microcurrent device before but am totally hooked on this. I am recommending it to all my friends and family.

I bought a magnitone face brush and although effective whilst it worked after just one week it stopped. Warranty sorted me a replacement hopefully this one lasts longer.

I bought a magnitone lift off microcurrent device.
It was sold to me as new without the gel.
It was an unwanted gift for the seller so shes sold the device and the gel separated to get more money out from.
I got my warranty card and registered not much after the purchase.
I got a message on the magnitone page that it registered, but never been notified by e-mail.
I tried to use the device afterwards.
The machine have turned on, because there was a light, but did not do anything else regardless how much I adjusted it.
I wrote an e-mail to magnitone to validate my warranty but no one have ever responded it until today.
The telephone number I found for them does not work.
The contact form on their site does not work.
I came up to the London head office to get my problem sorted.
I did not find a trace of them under that address.
I spent money on the device. I am extremely dissappointed that I got this non working electrical waste, and no one does sort out my problem.
This is an update.
I got a message from them.
They asked me for details.
I made a picture of my warranty card, what I validated on their website, but the promised e-mail verification never arrived for.
I need help for how to attach pictures.
My warranty card number is the following: BB2009L

The product I purchased unfortunately developed a fault under warranty. The customer service staff dealt with the issue immediately and offered a replacement.
They really could not have done more.
I should add that the failure seemed to be a problem with the on/off switch. I experienced the same problem with a high end electric razor, so I could not in all fairness apportion any blame on the manufacturers.

Barefaced 2. Useless product. Great during first charge, lasted ages and worked well. Second charge lasted 2 days and unit kept turning itself on and off. Now won't charge at all. Looking at various reviews it seems to be a very common problem. Magnitone - this needs sorting. Given to me as a 'thank you' gift, to ask for a receipt would cause embarrassment so no option but to bin it in electrical recycling. Anyone need 6 new brush heads!! Be warned.

I asked for help on how to clean my shaver and I was very pleased with the response time and getting exactly what I asked for. Great customer service and I love my shaver.

I recently got in touch with Magnitone in regards to a product I had purchased from them. I was buying a gift for my mum. I am delighted to say the person I was in contact with was absolutely lovely! Her name is Priyanka. She was very polite and helped ensure that I purchased the right item. I’ve had trouble in the past with different companies regarding orders I have made. However I will continue coming back to Magnitone, if not for the product, then definitely for the service provided!

Kind regards,

Ganesh

I had an issue with my xoxo facial cleanser, and magitone sorted it out really quickly, sending me a replacement with no issues at all. Really good service :)

So impressed with this company. I had a faulty item in an advent calender with Glossybox. Glossybox were awful but magitone told me the problem and replaced it. Really lovely customer service people.

I made an order through magnitone website for Christmas gifts. Unfortunately, it was mising an item and I was very upset trying to catch it up for christmas. I emailed customer service and they apologized sincerely about the incident, but Laura (customer service rep) went beyond my expectations and shipped out my missing item the next day. That is just a good business when they take responsibility for the error and fix it instantly. I will never ever doubt to make another purchase from this company.