Very poor cancellation policy
I made a mistake in my online order, which was for several screens costing over $300. As soon as I realized my mistake, which was just a few minutes later, I emailed the company (I would have phoned, but couldn’t find a local phone number on their website). When they responded by email, they advised that they charge a 12.5% fee for cancellations. I was going to reorder, but I won’t now.

