magazine.co.uk Reviews 

1,138
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers had a great experience with this company. Customers love the wide variety of interesting magazines available, frequently showing that navigating the website and placing orders is exceptionally simple and straightforward. People also deeply appreciate the reliable delivery service and the high quality of the products, finding them to be wonderful gifts for family members and friends. Some reviewers were not happy with missing issues and experienced frustrating delays in receiving their very first delivery after signing up. Consumers also mentioned significant difficulties with customer communication when attempting to track orders or resolve sudden unexpected problems regarding their subscriptions.

What people talk about most

Subscription

Clients share ambiguous opinions on subscription services. While some consumers found it easy to place orders... See more

Product

Reviewers express high satisfaction regarding the product, highlighting the simple website to navigate,... See more

Website

Consumers find website experiences to be mixed regarding clarity and ease of use. Many reviewers praise the... See more

Order

Customers had ambiguous experiences with order processes, often praising the straightforward online checkout... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a mix of very satisfied and highly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately there was a problem setting up the initial subscription for Radio Times. After many e-mails backwards and forwards including to the publisher, the technical problem was resolved and we a... See more

Rated 4 out of 5 stars

Offers great Magazine Titles. Easy to place orders BUT on the Introductory Offer, there are no specific dates for when the offer ends and the Direct Debit 'kicks in'.

Company replied

Rated 4 out of 5 stars

I am new to ordering magazines online but after a few stops and starts was able to order what I wanted . Now I know what is involved and saw the huge array of possible magazines I will return to the... See more

Rated 4 out of 5 stars

Creating a subscription is simple. Unless I missed it, the one question that was not jumping out from the page was the next publication date and which issue number would the first one posted to me


Company details

  1. Magazine Store

Information provided by various external sources

Welcome to magazine.co.uk - the UK’s best-loved magazine subscription website. A place where you are free to fulfil your interests and ignite your passions through intriguing reads and fabulous glossies. With our extraordinary range of magazine subscriptions, it is easier than ever before to find your ideal reading companion.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(1,138)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There’s nothing better than Chat

There’s nothing better than spotting Chat on the mat each week, knowing I’ve got it ready to enjoy over my breakfast. It has the perfect mix of fun puzzles and warm, relatable stories, and it makes such a nice start to my week.

Cheerful, great value and always something to look forward to – 5 stars without a doubt!

I There’s nothing better than spotting it on the mat each week, knowing I’ve got it ready to enjoy over my breakfast. It has the perfect mix of fun puzzles and warm, relatable stories, and it makes such a nice start to my week.

Cheerful, great value and always something to look forward to – 5 stars without a doubt!
Chat is great value, always cheerful, and exactly what a weekly magazine should be. Whether you love solving puzzles or getting stuck into a good story, it’s got something for you. I’d absolutely recommend it to anyone who likes a nice, easy, enjoyable read!

13 July 2026
Unprompted review
Rated 2 out of 5 stars

No way to find out what subscription has been taken out. Not a good Experience.

There is no way of finding out which subscription you have taken out, after payment. I asked for (and have copied) the screen I was in just before payment.

Having received my order number, the system keeps saying that there isn't such an order when you go into their system to track it.

I have no idea whether I am going to be charged on an annual basis or a one off 12 month basis (which I paid for). No evidence on any correspondence.

I have no idea if the magazine service is good, I only ordered everything yesterday. From the purchaser's point of view not a happy experience.

I still cannot find if I have ordered for 12 months, which I want or if they are going to try and take money out again next year. Not a good experience.

It's a birthday present for someone extremely dear to me.

7 July 2026
Unprompted review
magazine.co.uk logo

Reply from magazine.co.uk

Sorry to hear of the trouble you've had finding details of your order, and it not appearing in Order Tracker, we will get this fixed.

I can confirm that your offer was purchased on a one-off basis.

I believe you have now had a response from support, but if we can be of any further assistance please don't hesitate to get in touch.

Kind regards,
the magazine.co.uk team

Rated 3 out of 5 stars

I cannot contact anyone regarding my…

I cannot contact anyone regarding my subscription
Update
the email address you have given me doesn't exist

1 May 2026
Unprompted review
magazine.co.uk logo

Reply from magazine.co.uk

Dear Lorraine,

I am sorry to hear of the trouble you are experiencing with contacting us.

So that we can locate your order and investigate with the publisher, please can you email us at enquiries@magazine.co.uk with details of your magazine.co.uk order number and your billing postcode.

We will then come back to you in the same email thread to ensure your query is resolved.

Best wishes,
The magazine.co.uk team

Rated 5 out of 5 stars

Well it was so straightforward !

Well it was so straightforward which was far better than trying to place the order by telephone as it probably went out to a call centre I we had trouble understanding the lady on the other end of the phone, who said it was all processed and we wold get an email with conformation which never arrived . So I would go online to order future magazines every time thanks

21 June 2026
Unprompted review
Rated 1 out of 5 stars

I never found out what went wrong I…

I never found out what went wrong I just know that for several months I didn’t receive my copy. My subscriptions were cancelled twice for no given reason. It took 4 months of emails and phone calls before I received a copy and I still wonder every week whether I’m going to receive one or not.

5 November 2025
Unprompted review
magazine.co.uk logo

Reply from magazine.co.uk

Good afternoon Molly,

Thank you for your email, and I am sorry to hear that you have faced problems with your subscription.

We sell brand new magazine subscriptions on behalf of a wide variety of publishers here at magazine.co.uk. Once an order is placed, it is then is sent over to the publisher, who processes, distributes, and manages these subscriptions themselves.

It sounds like you may have been dealing with the publisher directly. Please could you send over your order details (name of the title ordered, email address used to place the order, date you placed the order etc) to: enquiries@magazine.co.uk so a member of our support team can reach out to the publisher on your behalf, and request that they look into this for you.

Best wishes,

The magazine.co.uk team

Rated 1 out of 5 stars

Ordered a trial subscription as a…

Ordered a trial subscription as a present and am trying to cancel before the renewal date. No easy way to do this and am getting a bounce back from their standard email address

9 June 2026
Unprompted review
magazine.co.uk logo

Reply from magazine.co.uk

Dear Ian

I am very sorry to hear that you are having trouble contacting the publisher.

We will contact the publisher to ensure that this is actioned and resolved as quickly as possible for you .

I can see that you have contacted our Customer Services Team. We will reply to you within that same email thread once we have a response from the publisher.

Best wishes,
The magazine.co.uk team

Rated 2 out of 5 stars

Impossible to join through app

Impossible to join through app. Was told I was rejoining, which was not the case. Was told I could have both print and digital sub for £149, but it is much more than that. So I am taking out a 6 month trial. Not a happy camper!

6 June 2026
Unprompted review
magazine.co.uk logo

Reply from magazine.co.uk

Dear Clare

I am sorry to hear of the trouble you are experiencing with the digital access.

So that we can locate your order and investigate with the publisher please can you email us at enquiries@magazine.co.uk with details of your magazine.co.uk order number and your billing postcode.

We will then come back to you in the same email thread to get this resolved.

Best wishes,
The magazine.co.uk team

Rated 5 out of 5 stars

The magazine is very uplifting by…

The magazine is very uplifting by showing what other slimming world members have achieved and following their tips. The food recipes are good and the advertisements for new foodstuffs are excellent. The magazine brings to light lots of stuff that I wouldn`t necessarily find in my supermarket because I wouldn1t know about it. Good stuff - keep going - thank you.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Would give this company 000 if I could

Would give this company 000 if I could
Do not think about dealing with them if you want to cancel a subscription
I have been waiting now since 7th April for a refund on a cancelled subscription for the Radio Times and even with my bank now involved they have not refunded my money
Disgusted and very Angry

7 April 2026
Unprompted review
magazine.co.uk logo

Reply from magazine.co.uk

Dear Helen,

I am very sorry to hear of this experience and the disappointment it has caused.

Please can you confirm if is Radio Times that you contacted regarding this situation as I am unable to find any communication from you to our Customer services Team.

I have checked our records and can see that your full refund was processed through the bank payment dispute on 28th April. As the funds were returned via the bank's formal dispute process, they should already be visible in your account. We have not received any direct messages from you, but we want to ensure this is fully resolved.

Please contact our support team at enquiries@magazine.co.uk if you would like us to provide screenshots of the refund confirmation.

Best wishes,
The magazine.co.uk team

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